Divia, Salsabila (2026) THE EFFECT OF PSYCHOLOGICAL EMPOWERMENT ON INNOVATIVE WORK BEHAVIOR WITH JOB SATISFACTION AS A MEDIATING VARIABLE. Fakultas Ekonomi dan Bisnis, Universitas Lampung.
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Abstract
This research aims to examine the effect of psychological empowerment on innovative work behavior, with job satisfaction as a mediating variable, among employees in the accommodation sector in Lampung Province. The research is motivated by the increasing competitiveness of the hospitality industry, which requires employees to demonstrate innovative behavior to enhance service quality and organizational performance. A quantitative research approach was employed using a survey method. Data were collected through questionnaires distributed to permanent and contract employees working in hotels and formal accommodation establishments in Lampung Province, resulting in 122 valid responses. The data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS 4 software. The result showed that psychological empowerment has a positive and significant effect on innovative work behavior and job satisfaction, supporting Hypothesis 1 and Hypothesis 2. However, job satisfaction does not have a significant effect on innovative work behavior and does not mediate the relationship between psychological empowerment and innovative work behavior, as the result Hypothesis 3 and Hypothesis 4 is not supported. Based on the research findings, companies in the accommodation sector can strengthen psychological empowerment by increasing employee autonomy and involvement in decision-making, as psychological empowerment was found to directly enhance innovative work behavior and encourage employees to realize ideas into practical service improvements and innovations. Although job satisfaction did not significantly affect innovative work behavior, companies should still maintain a positive and supportive work environment to sustain employees’ affective-based job satisfaction as an important outcome of psychological empowerment. This research contributes to a deeper understanding of psychological empowerment, innovative work behavior, and job satisfaction within the accommodation sector in Lampung Province. Keywords: Psychological Empowerment, Innovative Work Behavior, Job Satisfaction.
| Item Type: | Other |
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| Subjects: | ?? 306 ?? ?? 330 ?? ?? 331 ?? |
| Divisions: | Fakultas Ekonomi dan Bisnis > Prodi Manajemen |
| Depositing User: | 2605554917 Digilib |
| Date Deposited: | 10 Jun 2026 06:31 |
| Last Modified: | 10 Jun 2026 06:31 |
| URI: | http://digilib.unila.ac.id/id/eprint/100116 |
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