EVALUASI KUALITAS DAN KEEFEKTIFAN WEBSITE UNIVERSITAS LAMPUNG UNTUK MENGUKUR KEPUASAN MAHASISWA MENGGUNAKAN METODE WEBQUAL

GISELLA ROLIANI, 1417051060 (2018) EVALUASI KUALITAS DAN KEEFEKTIFAN WEBSITE UNIVERSITAS LAMPUNG UNTUK MENGUKUR KEPUASAN MAHASISWA MENGGUNAKAN METODE WEBQUAL. FAKULTAS MATEMATIKA DAN ILMU PENGETAHUAN ALAM, UNIVERSITAS LAMPUNG.

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Abstrak

Website merupakan salah satu tolak ukur dari suatu universitas. Kualitas website pada Universitas Lampung belum pernah dilakukan evaluasi berdasarkan persepsi mahasiswa. Penelitian ini mengevaluasi kualitas website menggunakan metode Webqual 4.0. Website yang dievaluasi adalah website fakultas, BAK, UNILA, UPT Perpustakan, UPT Bahasa, KKN, Virtual Class, dan SIAKAD. Total responden yang dianalisis sebanyak 679. Metode analisis data yang digunakan adalah model persamaan struktural (SEM) dengan pendekatan Partial Least Square (PLS). Penelitian ini juga mengukur performance dari masingmasing website. Website performance yang diukur adalah page load time, page size, broken link, HTML error, jumlah pengunjung, dan jumlah file terindeks di mesin pencari. Hasil pengujian dari delapan website menyatakan usability sangat mempengaruhi kepuasan mahasiswa, kecuali website KKN. Selain itu, hasil pengujian website performance ditemukan website UPT Perpustakaan memiliki 13.23 detik page load time, 57000Kb page size, dan 55329.2Kb ukuran file gambar. Sehingga, perlu adanya optimisasi terhadap website performance. Kata Kunci: Webqual 4.0, evaluasi kualitas website, kepuasan mahasiswa, website performance, Partial Least Square (PLS). QUALITY AND EFFECTIVENESS EVALUATION WEBSITE UNIVERSITY OF LAMPUNG TO MEASURE STUDENTS SATISFACTION USING WEBQUAL METHOD Website is one of the benchmarks of a university. The quality of website at University of Lampung has never been evaluated based on student perception. This research evaluates website quality using Webqual 4.0 method. Website evaluated are faculty website, BAK, UNILA, UPT Library, UPT Language, KKN, Virtual Class, and SIAKAD. The total respondents analyzed are 679. Data analysis method used is Structural Equation Modeling (SEM) with Partial Least Square (PLS) approach. Beside that, this research also measure the performance of each website. Website performance measured are page load time, page size, broken link, HTML error, number of visitors, and the number of files indexed in the search engine. The results of eight websites stated usability greatly affect student satisfaction, except KKN website. Beside that, the result of website performance testing was found that UPT library website has 13.23 seconds page load time, 5700Kb page size, and 55329.2Kb image file size. So, the optimization of website performance is required. Keywords: Webqual 4.0, website quality evaluation, student satisfaction, website performance, Partial Least Square (PLS).

Tipe Karya Ilmiah: Skripsi
Subyek: H Ilmu Sosial = Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Q Science (General) > QA Mathematics > QA75 Electronic computers. Computer science
Q Science (General) > QA Mathematics > QA76 Computer software
Program Studi: Fakultas MIPA > Prodi Ilmu Komputer
Depositing User: 201829487 . Digilib
Date Deposited: 04 Aug 2018 03:48
Last Modified: 04 Aug 2018 03:48
URI: http://digilib.unila.ac.id/id/eprint/32593

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