THE POLICY IMPLEMENTATION OF MOTOR VEHICLES PROGRESSIVE TAX ON SAMSAT OFFICE OF BANDAR LAMPUNG IMPLEMENTASI KEBIJAKAN PAJAK PROGRESIF KENDARAAN BERMOTOR DI SAMSAT BANDAR LAMPUNG

OCA PATRYCIA, 1126021035 (2014) THE POLICY IMPLEMENTATION OF MOTOR VEHICLES PROGRESSIVE TAX ON SAMSAT OFFICE OF BANDAR LAMPUNG IMPLEMENTASI KEBIJAKAN PAJAK PROGRESIF KENDARAAN BERMOTOR DI SAMSAT BANDAR LAMPUNG. Masters thesis, FAKULTAS ISIP.

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PERSEMBAHAN.pdf

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DAFTAR ISI.pdf

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DAFTAR LAMPIRAN.pdf

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Abstrak (Berisi Bastraknya saja, Judul dan Nama Tidak Boleh di Masukan)

Provincial Government of Lampung in optimizing impose local tax revenue Lampung Provincial Regulation No. 2 of 2011 On Local Taxes, a component of the tax progressive tax. Formulation of the problem in this research is : "How is policy implementation of motor vehicles progressive tax on Samsat Office of Bandar Lampung?" The purpose of this research is to analyze the policy implementation of motor vehicles progressive tax on Samsat Office of Bandar Lampung. This approach of research is qualitative, by taking informants of Revenue Department of Lampung Province, Samsat Office of Bandar Lampung and Tax payer. Data was collected through interviews and documentation. Data analysis was performed with interactive model. The results of this study show that policy implementation of motor vehicles progressive tax consist of communications, human resources, executive and bureaucratic attitude has been executed well by Samsat Office of Bandar Lampung, namely: (1) Communication conducted externally by publishing a progressive tax to the public or taxpayers using print and electronic media. Internally by way of coordination in the financial services sector organizations to implement progressive taxation of motor vehicles. (2) Human resources implemented by way of preparing personnel services officer progressive taxation of motor vehicles in accordance with their respective areas of work as well as facilities and infrastructure supported by adequate public services. (3) The attitude held by the employees of call centers managing to provide good service attitude to taxpayers who pay progressive taxes in accordance with standard operating procedures have been established. (4) bureaucracy implemented by simplifying bureaucratic motor vehicle tax payment services by setting up a working group, so that taxpayers are becoming increasingly easier to obtain a progressive tax services in Samsat Office of Bandar Lampung. Keywords : Policy Implementation, Progressive Tax Pemerintah Provinsi Lampung dalam mengoptimalkan penerimaan pajak daerah memberlakukan Peraturan Daerah Provinsi Lampung Nomor 2 Tahun 2011 Tentang Pajak Daerah, salah satu komponen pajak pajak progresif. Rumusan masalah dalam penelitian ini adalah: ”Bagaimanakah implementasi kebijakan Pajak Progresif Kendaraan Bermotor di Samsat Bandar Lampung?” Tujuan penelitian ini adalah untuk menganalisis implementasi kebijakan Pajak Progresif Kendaraan Bermotor di Samsat Bandar Lampung berdasarkan Teori Edward III, yang meliputi komunikasi, sumber daya manusia, sikap pelaksana dan birokrasi. Pendekatan penelitian yang digunakan adalah kualitatif, dengan mengambil informan dari Dinas Pendapatan Daerah Provinsi Lampung, Samsat Rajabasa dan Wajib Pajak Kendaraan Bermotor. Pengumpulan data dilakukan dengan wawancara dan dokumentasi. Analisis data dilakukan dengan model interaktif. Hasil penelitian ini menunjukkan bahwa bahwa implementasi kebijakan pemberlakuan pajak progresif kendaraan bermotor yang meliputi komunikasi, sumber daya manusia, sikap pelaksana dan birokrasi telah dilaksanakan dengan baik oleh Samsat Bandar Lampung, yaitu: (1) Komunikasi dilaksanakan secara eksternal dengan mempublikasikan pajak progresif kepada masyarakat atau wajib pajak menggunakan media cetak dan media elektronik. Secara internal dengan cara melakukan koordinasi di dalam organisasi Samsat guna melaksanakan pemungutan pajak progresif kendaraan bermotor. (2) Sumber daya manusia dilaksanakan dengan cara mempersiapkan personil petugas pelayanan pajak progresif kendaraan bermotor sesuai dengan bidang pekerjaannya masing-masing serta didukung oleh sarana dan prasarana pelayanan publik yang memadai. (3) Sikap pelaksana dilaksanakan oleh pegawai Samsat dengan memberikan sikap pelayanan yang baik kepada wajib pajak yang membayar pajak progresif sesuai dengan standar operasional prosedur yang telah ditetapkan. (4) Birokrasi dilaksanakan dengan menyederhanakan birokrasi pelayanan pembayaran pajak kendaraan bermotor dengan cara membentuk kelompok kerja, sehingga wajib pajak menjadi semakin mudah dalam memperoleh layanan pajak progresif di Samsat Bandar Lampung. Kata Kunci: Implementasi Kebijakan, Pajak Progresif

Jenis Karya Akhir: Tesis (Masters)
Subyek:
Program Studi: Fakultas ISIP > Prodi Magister Ilmu Pemerintahan
Pengguna Deposit: 222547 . Digilib
Date Deposited: 29 Sep 2014 01:53
Terakhir diubah: 29 Sep 2014 01:53
URI: http://digilib.unila.ac.id/id/eprint/3418

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