THE IMPLEMENTATION OF QUALITY MANAGEMENT ISO 9001:2008 IN VOCATIONAL HIGH SCHOOL INDUSTRY TECHNOLOGY BANDAR LAMPUNG IMPLEMENTASI SISTEM MANAJEMEN MUTU ISO 9001:2008 PADA SEKOLAH MENENGAH KEJURUAN TEKNOLOGI INDUSTRI BANDAR LAMPUNG

FERI YULIUS, 1123012008 (2014) THE IMPLEMENTATION OF QUALITY MANAGEMENT ISO 9001:2008 IN VOCATIONAL HIGH SCHOOL INDUSTRY TECHNOLOGY BANDAR LAMPUNG IMPLEMENTASI SISTEM MANAJEMEN MUTU ISO 9001:2008 PADA SEKOLAH MENENGAH KEJURUAN TEKNOLOGI INDUSTRI BANDAR LAMPUNG. UNSPECIFIED.

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ABSTRAK.pdf

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Abstrak

The focus of the research was on how the implementation of quality management system ISO 9001:2008 at SMKTI Bandar Lampung, with sub focus were on: 1) The attention of customers, 2) The Leadership, 3) The People Involvement, 4) The Process Approach, 5) The Approach on the Management System, 6) The Continuing Revision, 7) The Fact Approach and the Decision Maker, 8) The relationship of mutual importer, added by the human resources and all facilities in SMKTI Bandar Lampung. The method used in the research was qualitative design through interview as the data taking method, observation, and documentation in SMKTI Bandar Lampung. While the data analysis was done through interactive analysis. The result of the research related to the research focus showed : 1) The Application of Eight Principles of Quality Management at SMKTI Bandar Lampung, was initially done through commitment oriented on the customer satisfaction either internally or externally. 2) The condition of human resources at SMKTI Bandar Lampung in implementing the system of the quality management ISO 9001:2008 deeply supported viewed from education level and the competency as well. The commitment of all school components to realize their responsibilities to create the school goal was always defended. The steps done to do this commitment namely there is always communication the vision, mission, and school goals and also remind each of the duties and the responsibilities. 3) The condition of facilities and infrastructures owned by SMKTI Bandar Lampung are one of the aids to maintain the process of the running of the implementation of ISO 9001:2008 so that all documents and records can be saved well and can be easily accessed by all persons involved either directly or indirectly. Fokus penelitian ini adalah bagaimana implementasi Sistem Manajemen Mutu ISO 9001:2008 di SMKTI Bandar Lampung, dengan sub fokus pada: 1) Pusat perhatian pada pelanggan, 2) Kepemimpinan, 3) Pelibatan orang, 4) Pendekatan proses, 5) Pendekatan sistem pada manajemen, 6) Perbaaikan berkelanjutan, 7) Pendekatan fakta dan pengambilan keputusan, 8) Hubungan pemasok saling menguntungkan, ditambah dengan kondisi sumber daya manusia dan sarana prasarana yang ada di SMKTI Bandar Lampung. Metode penelitian yang dipakai dalam penelitian ini adalah rancangan kualitatif dengan metode pengambilan data melalui wawancara, observasi dan dokumentasi di SMKTI Bandar Lampung. Sedangkan analisis data dilakukan melalui analisis interaktif. Hasil penelitian terkait fokus penelitian menunjukan : 1) Penerapan delapan prinsip manajemen mutu di SMKTI Bandar Lampung, diawali dengan komitmen yang berorientasi pada kepuasan pelanggan baik dari internal maupun eksternal. 2) Kondisi Sumber Daya Manusia yang ada di SMKTI Bandar Lampung dalam mengimplementasikan sistem manajemen mutu ISO 9001:2008 sangat mendukung baik dilihat dari jenjang pendidikan ataupun dari segi kemampuan yang dimiliki. Komitmen dari seluruh komponen sekolah untuk sadar akan tanggung jawabnya masing-masing demi untuk mewujudkan tujuan sekolah harus selalu dipertahankan. Langkah-langkah yang dilakukan dalam membangun komitmen ini antara lain dengan selalu mengkomunikasikan visi, misi dan tujuan sekolah serta mengingatkan akan tugas dan kewajiban masing-masing. 3) Kondisi sarana dan prasarana yang dimiliki oleh SMKTI Bandar Lampung menjadi salah salah satu modal untuk dapat memelihara proses berjalannya implementasi ISO 9001:2008 agar semua dokumen dan rekaman dapat tersimpan dengan baik dan mudah diakses oleh semua personil yang terlibat baik langsung ataupun tidak langsung

Tipe Karya Ilmiah: Skripsi
Subyek: A General Works = Karya Karya Umum
Program Studi: Fakultas KIP > Prodi Magister Manajemen Pendidikan
Depositing User: Farid Hambali Prihantoro, A.Md.
Date Deposited: 29 Sep 2014 01:54
Last Modified: 30 Oct 2015 02:57
URI: http://digilib.unila.ac.id/id/eprint/3432

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