PENGARUH WORKING HOURS TERHADAP TURNOVER INTENTION PADA KARYAWAN MELALUI BURNOUT SEBAGAI VARIABEL MEDIASI (Studi Pada Industri Perhotelan Di Bandar Lampung)

Ranti , Rhomantika (2025) PENGARUH WORKING HOURS TERHADAP TURNOVER INTENTION PADA KARYAWAN MELALUI BURNOUT SEBAGAI VARIABEL MEDIASI (Studi Pada Industri Perhotelan Di Bandar Lampung). FAKULTAS EKONOMI DAN BISNIS, UNIVERSITAS LAMPUNG.

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Abstrak (Berisi Bastraknya saja, Judul dan Nama Tidak Boleh di Masukan)

ABSTRAK Industri perhotelan merupakan sektor yang memiliki masalah dengan tingginya tingkat turnover intention pada karyawan. Apabila turnover intention dibiarkan, perusahaaan akan menghadapi turnover yang sebenarnya dan akan berdampak negatif pada kelangsungan operasional dan kualitas penyediaan layanan. Penelitian ini bertujuan untuk mengetahui pengaruh working hours terhadap turnover intention pada karyawan industri perhotelan di Bandar Lampung, serta menguji peran burnout sebagai variabel mediasi dalam hubungan tersebut. Berdasarkan teori Job Demands- Resources (JD-R) dan Conservation of Resources (COR), working hours yang panjang berpotensi menimbulkan burnout yang pada akhirnya mendorong keinginan karyawan untuk meninggalkan pekerjaannya. Penelitian ini menggunakan pendekatan kuantitatif dengan metode cross-sectional survei. Sampel penelitian terdiri dari 160 karyawan hotel berbintang 3, 4, dan 5 di Bandar Lampung. Teknik analisis data menggunakan Structural Equation Modeling (SEM) dengan perangkat lunak SmartPLS 4.0. Hasil penelitian menunjukkan bahwa working hours berpengaruh positif dan signifikan terhadap turnover intention, working hours juga berpengaruh positif dan signifikan terhadap burnout, serta burnout berpengaruh positif dan signifikan terhadap turnover intention. Selain itu, burnout terbukti memediasi secara signifikan hubungan antara working hours dan turnover intention. Namun, pengaruh langsung working hours terhadap turnover intention ditemukan lebih baik dibandingkan pengaruh tidak langsungnya melalui burnout. Hasil ini menunjukkan bahwa jam kerja yang panjang berdampak langsung pada niat karyawan untuk meninggalkan pekerjannya, tanpa harus melalui burnout. Oleh karena itu, manajemen hotel perlu memberi perhatian khusus pada pengaturan jam kerja sebagai langkah strategis dalam menurunkan turnover intention. Kata kunci: Working hours, Burnout, Turnover intention, Industri perhotelan ABSTRACT The hospitality industry is a sector that has a problem with high turnover intentions in employees. If the turnover intention is left unchecked, the company will face actual turnover and will have a negative impact on operational continuity and quality of service provision. This study aims to determine the effect of working hours on turnover intention in hospitality industry employees in Bandar Lampung, as well as test the role of burnout as a mediating variable in the relationship. Based on the theory of Job Demands-Resources (JD-R) and Conservation of Resources (COR), long working hours have the potential to cause burnout which ultimately encourages employees to leave their jobs. This study uses a quantitative approach with a cross-sectional survey method. The research sample consisted of 160 employees of 3, 4, and 5 star hotels in Bandar Lampung. The data analysis technique used Structural Equation Modeling (SEM) with SmartPLS 4.0 software. The results of the study showed that working hours had a positive and significant effect on turnover intention, working hours also had a positive and significant effect on burnout, and burnout had a positive and significant effect on turnover intention. In addition, burnout has been shown to significantly mediate the relationship between working hours and turnover intention. However, the direct effect of working hours on turnover intention was found to be better than the indirect effect through burnout. These results show that long working hours have a direct impact on employees' intention to leave their jobs, without having to go through burnout. Therefore, hotel management needs to pay special attention to setting working hours as a strategic step in reducing turnover intention. Keywords: Working hours, Burnout, Turnover intention, Hospitality industry

Jenis Karya Akhir: Skripsi
Subyek: 300 Ilmu sosial > 330 Ekonomi
Program Studi: FAKULTAS EKONOMI DAN BISNIS (FEB) > Prodi S1-Manajemen
Pengguna Deposit: A.Md Cahya Anima Putra .
Date Deposited: 08 Dec 2025 03:37
Terakhir diubah: 08 Dec 2025 03:37
URI: http://digilib.unila.ac.id/id/eprint/93991

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