?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PENCAPAIAN+LOYALITAS+NASABAH+PENGGUNA+E-BANKING+DALAM%0D%0AKONTEKS+E-SERVICE+QUALITY+DAN+CUSTOMER+TRUST&rft.creator=Yudha+Lukmansyah%2C+1116051091&rft.subject=HB+Economic+Theory&rft.subject=HF5601+Accounting&rft.description=ABSTRAK%0D%0APENCAPAIAN+LOYALITAS+NASABAH+PENGGUNA+E-BANKING+DALAM%0D%0AKONTEKS+E-SERVICE+QUALITY+DAN+CUSTOMER+TRUST%0D%0APenelitian+ini+menganalisis+mengenai+pencapaian+loyalitas+nasabah+pengguna+E-Service%0D%0AQuality+dan+Customer+Trust.+Penelitian+ini+menggunakan+5+variabel+%3A+Information+Quality%0D%0A(X1)%2C+System+Quality+(X2)%2C+Value+(Z1)%2C+Satisfaction+(Z2)+dan+Loyalty+(Y1).+Data+diperoleh%0D%0Amelalui+metode+penyebaran+kuesioner+melalui+100+responden+di+masing-masing+kelurahan%0D%0Asebanyak+20+kuesioner.+Sampel+diperoleh+melalui+pengguna+layanan+E-Banking+di+5%0D%0AKelurahan+di+Bandar+Lampung+yang+sudah+diteliti+sebelumnya.+Teknik+pengambilam+sampel%0D%0Amenggunakan+purposive+sampling.+Analisis+data+dilakukan+dengan+Sofware+SmartPLS+versi%0D%0A2.0.m3+yang+dijalankan+melalui+media+komputer.+Dalam+penelitian+menggunakan+teknik%0D%0Apengukuran+data+outer+model+dan+inner+model+serta+pengujian+hipotesis.+Hasil+SmartPLS%0D%0Amenunjukkan+bahwa+terdapat+pengaruh+yang+signifikan+antara+Information+Quality+terhadap%0D%0AValue+serta+terdapat+pengaruh+yang+tidak+signifikan+antara+Information+Quality+terhadap%0D%0ASatisfaction.+Dari+ketujuh+hipotesis+yang+ada%2C+terdapat+3+hipotesis+yang+berpengaruh+secara%0D%0Asignifikan+atau+diterima+dan+terdapat+4+hipotesis+yang+berpengaruh+tidak+signifikan+atau%0D%0Aditolak.+Hal+ini+diharapkan+untuk+seluruh+bank+dapat+meningkatkan+E-Service+Quality+dan%0D%0ACustomer+Trust+untuk+tercapainya+Customer+Loyalty.+Untuk+penelitian+selanjutnya%0D%0Adiharapkan+untuk+menambah+kembali+atas+variabel-variabel+yang+mempengaruhi+loyalitas%0D%0Anasabah+pengguna+E-Banking+agar+sempurna+adanya.%0D%0AKata+Kunci+%3A+Loyalitas+Nasabah+Pengguna+E-Banking%2C+E-Service+Quality%2C+Kepercayaan%0D%0AKonsumen%0D%0A%0D%0AAbstract%0D%0ATHE+ACHIEVEMENT+OF+CUSTOMER+LOYALTY+E-BANKING+USER+IN+THE%0D%0ACONTEXT+OF+E-SERVICE+QUALITY+AND+CUSTOMER+TRUST%0D%0AThis+study+aims+to+analyze+the+achievement+of+Customer+Loyalty+E-Banking+users+in+the%0D%0Acontext+of+E-Service+Quality+and+Customer+Trust.+This+study+uses+five+variables%3A+Information%0D%0AQuality+(X1)%2C+System+Quality+(X2)%2C+Value+(Z1)%2C+Satisfaction+(Z2)+and+Loyalty+(Y1).+Data+were%0D%0Acollected+through+methods+questionnaires+distributed+to+100+respondents+in+each+village+was%0D%0Agiven+as+20+questionnaires.+This+sample+in+this+study+is+a+community+of+users+E-Banking+in+5%0D%0Avillages+in+Bandar+Lampung+that+have+been+defined+by+the+researchers.+The+sampling%0D%0Atechnique+used+was+purposive+sampling.+Analysis+data+was+performed+by+Software+SmartPLS%0D%0A2.0.m3+versions+that+run+with+the+computer+media.+This+study+uses+data+processing%0D%0Atechniques+to+the+measurement+model+(outer+model)+and+the+model+of+structural+equation%0D%0Aanalysis+(inner+model)+and+hypothesis+testing.+Smart+PLS+results+showed+that+a+significant%0D%0Adifference+between+the+Information+Quality+to+Value+but+not+a+significant+difference+between%0D%0Athe+Information+Quality+and+Satisfation.+From+the+seventh+hypothesis+that+there+are+three%0D%0Ahypotheses+were+significant+or+accepted+and+4+hypotheses+were+not+significant+or+rejected.+It%0D%0Ais+expected+for+the+entire+Bank+in+order+to+improve+E-Service+Quality+and+Customer+Trust+in%0D%0Aplace+to+achieve+Customer+Loyalty.+For+further+research+needs+to+be+added+back+on+the%0D%0Avariables+that+influence+Customer+Loyalty+E-Banking+users+in+order+to+further+perfect%0D%0AKeywords%3A+Customer+Loyalty+E-Banking+users%2C+E-Service+Quality%2C+Customer+Trust&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2015-04-16&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10005%2F2%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10005%2F1%2FABSTRACT.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10005%2F4%2FCOVER%2520DALAM.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10005%2F3%2FLEMBAR%2520PERSETUJUAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10005%2F5%2FLEMBAR%2520PENGESAHAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10005%2F6%2FLEMBAR%2520PERNYATAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10005%2F7%2FRIWAYAT%2520HIDUP.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10005%2F8%2FPERSEMBAHAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10005%2F9%2FMOTO.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10005%2F10%2FSANWACANA.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10005%2F12%2FDAFTAR%2520TABEL.pdf&rft.format=text&rft.identifier=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