?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=Analisis+Kualitas+Pelayanan+Publik+Pasca+Penerapan+Pelayanan+Administrasi+Terpadu+Kecamatan+(PATEN)+(Studi+Di+Kecamatan+Natar%2C+Tahun+2014)&rft.creator=fatmawati%2C+1116041029&rft.subject=JS+Local+government+Municipal+government&rft.description=Abstrak%0D%0A%0D%0AReformasi+Birokrasi+merupakan+perubahan+yang+di+dalamnya+terdapat+upaya%2C+salah+satu+upaya+yang+dilakukan+pemerintah+yaitu+meningkatkan+kualitas+pelayanan+publik.+Sehingga+diciptakanlah+Peraturan+Mentri+Dalam+Negeri+Nomor+04+Tahun+2010+Tentang+Pelayanan+Administrasi+Terpadu+Kecamatan+(PATEN).+PATEN+merupakan+inovasi+pelayanan+publik+tingkat+kecamatan+bertujuan+untuk+meningkatkan+kualitas+pelayanan+publik+di+Kecamatan.+Penelitian+ini+dilakukan+di+Kecamatan+Natar%2C+Kabupaten+Lampung+Selatan+yang+telah+menerapkan+PATEN+sejak+2014.%0D%0ATujuan+penelitian+ini+adalah+sebagai+gambaran+kualitas+pelayanan+publik+pasca+penerapan+Pelayanan+Administrasi+Terpadu+Kecamatan+(PATEN)+di+Kecamatan+Natar.+Tipe+penelitian+yang+digunakan+adalah+tipe+penelitian+deskritif+dengan+pendekatan+kualitatif.+Sedangkan+teknik+pengumpulan+data+dilakukan+dengan+wawancara%2C+dokumentasi%2C+dan+observasi.%0D%0ADalam+pelaksanaan+PATEN+di+Kecamatan+Natar%2C+Kepentingan+umum%2C+Kesamaan+hak%2C+Hak+dan+kewajiban%2C+Persamaan+perlakuan%2C+Keterbukaan%2C+dan+Akuntabilitas+sudah+berjalan+dengan+baik.+Terdapat+enam+indikator+yang+menjadi+penghambat+kualitas+pelayanan+publik+PATEN+yaitu+Kepastian+hukum%2C+Keprofesionalan%2C+Partisipatif%2C+Fasilitas+dan+Perlakuan+hukum+bagi+kelompok+rentan%2C+Ketepatan+waktu%2C+Kecepatan%2C+Kemudahan+dan+keterjangkauan.+Kualitas+pelayanan+publik+pasca+penerapan+PATEN+di+Kecamatan+Natar+belum+optimal%2C+karena+waktu+pelayanan+masih+sering+mundur+dari+waktu+yang+telah+ditentukan.%0D%0AKata+kunci%3A+Reformasi+Birokrasi%2C+Pelayanan+Publik%2C+PATEN%0D%0A%0D%0A%0D%0A%0D%0A%0D%0AAbstract%0D%0ABureaucratic+reform+is+a+change+in+which+there+is+an+attempt%2C+one+of+the+government's+efforts+of+improving+the+quality+of+public+services.+So+that+was+created+Minister+of+Home+Affairs+Regulation+No.+04+Year+2010+About+the+District+Integrated+Administrative+Service+(PATEN).+PATEN+is+an+innovative+public+service+district+level+aimed+at+improving+the+quality+of+public+services+in+the+district.+This+research+was+conducted+in+the+Natar+District%2C+South+Lampung+regency+PATEN+who+have+applied+since+2014.+%0D%0A%0D%0AThe+purpose+of+this+study+is+as+picture+quality+public+services+after+the+implementation+of+the+District+Integrated+Administrative+Service+(PATEN)+in+District+Natar.+This+type+of+research+is+descriptive+research+type+with+qualitative+approach.+While+data+collection+techniques+done+with+the+interview%2C+documentation+and+observation.%0D%0A%0D%0AIn+the+implementation+of+PATEN+in+Natar+District+%2C+public+interest%2C+equal+rights%2C+rights+and+obligations%2C+equality+of+treatment%2C+transparency%2C+and+accountability+already+well+underway.+There+are+six+indicators+inhibiting+PATEN+quality+of+public+services+that+is+legal+certainty%2C+professionalism%2C+participatory%2C+facilities+and+legal+treatment+for+vulnerable+groups%2C+timeliness%2C+speed%2C+ease+and+affordability.+The+quality+of+public+services+in+the+district+after+the+application+PATEN+Natar+not+optimal%2C+because+the+time+service+is+still+often+retreat+from+the+specified+time.%0D%0A%0D%0AKeywords%3A+Reforms%2C+Public+Service%2C+PATEN%0D%0A&rft.publisher=Fakultas+Keguruan+dan+Ilmu+Pendidikan&rft.date=2015-05-28&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10253%2F1%2FABSTRACT.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10253%2F2%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10253%2F3%2FCOVER%2520DALAM.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10253%2F8%2FMENYETUJUI.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10253%2F6%2FMENGESAHKAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10253%2F105%2FPERNYATAAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10253%2F10%2FRIWAYAT%2520HIDUP.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10253%2F9%2FPERSEMBAHAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10253%2F114%2FDAFTAR%2520ISI.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10253%2F7%2FMOTO.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10253%2F11%2FSANWACANA.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10253%2F12%2FBAB%2520I.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10253%2F13%2FBAB%2520II.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10253%2F14%2FBAB%2520III.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F10253%2F15%2FBAB%2520IV.pd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