creators_name: 0746051045, PUTRI ARFIANI
type: thesis
datestamp: 2015-07-06 08:10:10
lastmod: 2015-07-06 08:10:10
metadata_visibility: show
title: PERSEPSI KONSUMEN TENTANG KUALITAS LAYANAN
JASA RUMAH SAKIT GRAHA HUSADA
BANDAR LAMPUNG
ispublished: unpub
subjects: General
full_text_status: restricted
abstract: This study aims to determine the level of interest and perception of inpatient and outpatient
care on performance of the Graha Husada hospital in providing services to patients. The type
of study is a quantitative descriptive. With a population of inpatients and outpatients of the
Graha Husada Hospital. It uses the retrieval technique of sampling with Stratified random
sampling on the likert scale. As said before Tecnic date in quesioner study dokument and
intervew sample from 100 responden, Analysis tools used in this study are ImportancePerformance
Analysis
of
frequency
tables
and
cartesian
diagrams.
Based on the calculation results with the Importance-Performance Analysis of the obtained
results where quality of service of the Graha Husada Hospital in Bandar Lampung has a good
compatibility between the interests and the performance expected by consumers. with the
average of the interest and overall performance is quite in accordance with the overall
performance of the patients received. it can be concluded that the services received from the
Graha Husada Hospital in Bandar Lampung need to make improvements in performance on
several dimensions of quality of service that has not been sufficient compliance and not meet
the interests and fixing elements of the quadrant that included into the main priority namely
the Hospital gives a quick response when dealing with complaints of the patients, a quick
response of the paramedics in control the changes of the patient
date: 2012-08-07
date_type: published
institution: Universitas Lampung
department: FISIP
thesis_type: other
citation:   0746051045, PUTRI ARFIANI  (2012) PERSEPSI KONSUMEN TENTANG KUALITAS LAYANAN JASA RUMAH SAKIT GRAHA HUSADA BANDAR LAMPUNG.  Other thesis, Universitas Lampung.   
document_url: http://digilib.unila.ac.id/10611/1/ABSTRACT.pdf
document_url: http://digilib.unila.ac.id/10611/2/cover%20putri.pdf
document_url: http://digilib.unila.ac.id/10611/3/daftar%20isi.pdf
document_url: http://digilib.unila.ac.id/10611/4/bab%201.pdf
document_url: http://digilib.unila.ac.id/10611/5/ii%20rev%202.pdf
document_url: http://digilib.unila.ac.id/10611/6/iii.pdf
document_url: http://digilib.unila.ac.id/10611/7/bab%20v%20putri.pdf
document_url: http://digilib.unila.ac.id/10611/8/bab%204.pdf
document_url: http://digilib.unila.ac.id/10611/9/daftar%20gambar.pdf
document_url: http://digilib.unila.ac.id/10611/10/daftar%20pustaka%20putri.pdf
document_url: http://digilib.unila.ac.id/10611/11/daftar%20tabel%20putri.pdf