?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=0803091015%2C+Erwin+Malau+&rft.aulast=0803091015&rft.aufirst=Erwin+Malau+&rft.degree=Other&rft.date=18+Oktober+2012&rft.title=THE+FACTORS+INFLUENCE+QUALITY+SERVICE+TO+RESPECT+SATISFIED+CONSUMERS+SPEEDY+TO+COMPANY+PT.TELKOM+LAMPUNG+&rft.inst=Universitas+Lampung