?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=0803091023%2C+Iin+Ariska&rft.aulast=0803091023&rft.aufirst=Iin+Ariska&rft.degree=Other&rft.date=3+September+2011&rft.title=THE+ROLE+OF+CUSTOMER+SERVICE+DIVISION+IN+THE+SERVICE+OF+TRANSACTION+PROCESS+OF+SAVING+PRODUCT+AT+PT+BANK+LAMPUNG&rft.inst=Universitas+Lampung