?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=0803091051%2C+Tri+Atmoko&rft.aulast=0803091051&rft.aufirst=Tri+Atmoko&rft.degree=Other&rft.date=3+Oktober+2011&rft.title=THE+STRATEGIES+TO+PROMOTE+SPEEDY+FOR+THE+CUSTOMER+AT+LAMPUNG+TELKOM+CONSUMER+SERVICES+Co.+Ltd&rft.inst=Universitas+Lampung