?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=ANALISIS+KUALITAS+PELAYANAN+KEPESERTAAN+JAMINAN+KESEHATAN+NASIONAL+(JKN)+DI+KANTOR+BADAN+PENYELENGGARA+JAMINAN+SOSIAL+(BPJS)+KESEHATAN+DI+KOTA+METRO&rft.creator=Amelia+Zahra%2C+1116041008&rft.subject=HB+Economic+Theory&rft.subject=JC+Political+theory&rft.description=Sejak+disahkannya+Undang-Undang+pembaharuan+pada+Sistem+Jaminan+Sosial+Nasional+(SJSN)+dan+dibentuknya+Badan+Penyelenggara+Jaminan+Sosial+(BPJS)%2C+menjadikan+jaminan+sosial+kesehatan+di+Indonesia+direformasi+dan+dialihkan+seluruhnya+pada+BPJS+Kesehatan.+Masalah+kualitas+pelayanan+kesehatan%2C+kemiskinan+dan+tidak+efektifnya+perusahaan+negara+atau+BUMN+yang+pernah+menyelenggarakan+jaminan+sosial+kesehatan+telah+melatarbelakangi+pembentukan+BPJS+Kesehatan.+Penelitian+ini+bertujuan+untuk+mengetahui+dan+menggambarkan+kualitas+pelayanan+pada+peserta+Jaminan+Kesehatan+Nasional+(JKN)+di+Kantor+BPJS+Kesehatan+Kota+Metro%2C+yang+mana+telah+membawahi+wilayah+kerja+sebanyak+6+(enam)+kabupaten+yang+ada+di+Provinsi+Lampung.%0D%0AMetode+penelitian+yang+digunakan+adalah+metode+survey+dengan+pendekatan+kuantitatif+deskriptif.+Teknik+pengambilan+sampel+dilakukan+secara+accidental.+Jumlah+sampel+sebanyak+150+responden+dengan+menggunakan+pedoman+kuesioner+Indeks+Kepuasan+Masyarakat+(IKM)+berdasarkan+Keputusan+Menpan+No.+KEP%2F25%2FM.PAN7%2F2%2F2004.+Data+yang+terkumpul+kemudian+diolah+dengan+program+SPSS+16+dan+dianalisis+dengan+indeks+kepuasan+masyarakat%2C+dan+analisis+kesesuaian+kepentingan+dan+kinerja+pelayanan+(Importance-Performance+Analysis).+Berdasarkan+hasil+penelitian%2C+dapat+disimpulkan+bahwa+kualitas+pelayanan+kepesertaan+JKN+di+Kantor+BPJS+Kesehatan+secara+keseluruhan+memiliki+kualitas+pelayanan+yang+sangat+baik%2C+dengan+nilai+IKM+sebesar+82%2C51.+Walaupun+begitu+terdapat+beberapa+hal+yang+perlu+diperbaiki%2C+dipertahankan+maupun+ditingkatkan+kembali+seperti+kecepatan+pelayanan%2C+prosedur+pelayanan+dan+unsur+pelayanan+lainnya%2C+agar+kepuasan+masyarakat+dalam+pelayanan+kepesertaan+dapat+selalu+terpenuhi+BPJS+Kesehtan+Kota+Metro.%0D%0AKata+Kunci%3A+Kualitas+Pelayanan+BPJS+Kesehatan+Metro%2C+Kepuasan+Masyarakat%0D%0AANALYSIS+QUALITY+OF+THE+SERVICE+ON+THE+NATIONAL+HEALTH+INSURANCE+PARTICIPANTS+(JKN)+IN+THE+OFFICE+OF+THE+SOCIAL+SECURITY+AGENCY+(BPJS)+HEALTH+IN+THE+CITY+METRO%0D%0A%0D%0ASince+the+legalization+of+the+renewal+Act+on+Social+Insurance+National+System+(SJSN)+and+the+establishment+of+the+Social+Security+Agency+(BPJS)%2C+making+social+security+health+in+Indonesia+reformed+and+transferred+entirely+on+BPJS+Health.+Issues+about+quality+of+health%2C+poverty+and+the+ineffectiveness+of+the+state+or+state-owned+companies+(BUMN)+have+held+social+security+health+has+been+behind+the+formation+of+BPJS+Health.+This+study+aims+to+identify+and+describe+the+quality+of+service+to+the+participants+of+the+National+Health+Insurance+(JKN)+in+the+Office+of+Health+BPJS+Metro+city%2C+which+has+been+in+charge+of+the+working+area+of+6+(six)+districts+in+Lampung+Province.%0D%0AResearch+methods+used+survey+method+with+descriptive+quantitative+approach.+The+sampling+technique+performed+by+accidental.+The+total+sample+of+research+are+150+respondents+and+using+questionnaire+guidelines+Community+Satisfaction+Index+(IKM)+based+on+the+minister's+decision+No.+KEP%2F25+M.PAN7%2F+2%2F2004.+The+collected+data+processed+by+using+SPSS+16+and+analyzed+by+public+satisfaction+index%2C+and+suitability+analysis+between+publik+interest+and+service+performance+(Importance-Performance+Analysis).+Based+on+the+research+results%2C+it+can+be+concluded+that+the+service+quality+of+participation+in+the+Office+of+Health+BPJS+JKN+overall+had+a+very+good+quality%2C+with+value+of+IKM+82.51.+Even+so+there+are+some+things+that+need+to+be+repaired%2C+maintained+or+scaled+back+as+the+speed+of+service%2C+service+procedures+and+other+service+elements%2C+so+that+public+satisfaction+in+the+service+of+the+membership+can+always+be+met+BPJS+Health+of+Metro+City%0D%0AKeywords%3A+Quality+of+Service+Health+BPJS+Metro%2C+Public+Satisfaction&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2015-08-19&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F12904%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F12904%2F2%2FABSTRACT.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F12904%2F3%2FCOVER%2520DALAM.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F12904%2F4%2FHALAMAN%2520PERSETUJUAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F12904%2F5%2FHALAMAN%2520PENGESAHAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F12904%2F7%2FPERNYATAAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F12904%2F6%2FRIWAYAT%2520HIDUP.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F12904%2F7%2FPERSEMBAHAN.pdf&rft.format=text&rft.iden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