?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.au=0746051045%2C+PUTRI+ARFIANI&rft.aulast=0746051045&rft.aufirst=PUTRI+ARFIANI&rft.date=4+Mei+2012&rft.atitle=CONSUMER+PERCEPTIONS+OF+THE+QUALITY+OF+SERVICES+AT+THE+GRAHA+HUSADA+HOSPITAL+IN+BANDAR+LAMPUNG+&rft.title=Digital+library&rft.genre=article