?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=ANALISIS+KEPUASAN+MASYARAKAT+TERHADAP+PENYELENGGARAAN+PELAYANAN+PUBLIK+DI+DINAS+PENDIDIKAN%2C+KEBUDAYAAN%2C+PEMUDA+DAN+OLAHRAGA+KOTA+METRO+(Studi+Penyelenggaraan+Penerimaan+Peserta+Didik+Baru+Online+Tahun+2014)&rft.creator=I'ID+Apriliani%2C+1116041038&rft.subject=+&rft.description=ABSTRAK%0D%0APelaksanaan+Penerimaan+Peserta+Didik+Baru+(PPDB)+Online+merupakan+upaya+yang+terencana+untuk+meningkatkan+kualitas+pelayanan+pendidikan+agar+terselengggaranya+sistem+pendidikan+yang+bermutu%2C+serta+mencegah+terjadinya+tindak+kecurangan+di+kalangan+dunia+pendidikan.++Penelitian+ini+bertujuan+mendapat+gambaran+mengenai+kualitas+pelayanan+publik+serta+mengetahui+tingkat+kepuasan+masyarakat+melalui+program+PPDB+Online.++Indikator+yang+digunakan+dalam+penelitian+ini+menggunakan+indikator+yang+diukur+berdasarkan+indikator+yang+dikembangkan+oleh+Parasuraman+dkk%2C+yakni+4+dimensi+e-service+diantaranya+adalah+efisiensi%2C+pemenuhan+janji%2C+ketersediaan+sistem%2C+dan+privasi.++Penelitian+ini+merupakan+penelitian+deskriptif+dengan+menggunakan+pendekatan+kuantitatif.++Sumber+penelitian+yang+digunakan+adalah+kuisioner.++Populasi+pada+penelitian+ini+adalah+seluruh+peserta+PPDB+Online+tingkat+SMA+tahun+2014+dan+jumlah+sampel+92+responden+dengan+teknik+pengambilan+sampel+acak+proporsional.++Teknik+analisis+data+yang+digunakan+untuk+mengukur+tingkat+kualitas+pelayanan+dengan+menggunakan+teknik+analisis+deskriptif+dan+Importance+Performance+Analysis+(IPA).++%0D%0AHasil+analisis+deskriptif+menunjukkan+bahwa+kualitas+pelayanan+pada+kualitas+pelayanan+di+Disdikbudpora+Kota+Metro+pada+penyelenggaraan+PPDB+Online+tahun+2014+secara+umum+sudah+termasuk+dalam+kategori+baik.++Hal+ini+didasarkan+pada+nilai+skor+total+keseluruhan+unsur+pelayanan+yakni+274%2C42+dan+rata-rata+penilaian+kinerja+seluruh+unsur+pelayanan+dan+rata%E2%80%93rata+yakni+2%2C98.++Berdasarkan+hasil+pengujian+IPA%2C+secara+keseluruhan+penyelenggaraan+pelayanan+PPDB+Online+Tahun+2014+telah+memuaskan+masyarakat+dengan+rata-rata+tingkat+kesesuaian+yang+diperoleh+sebesar+80%2C22%25.%0D%0A%0D%0AKata+Kunci+%3A+Kualitas+Pelayanan%2C+Kepuasan+Masyarakat%2C+PPDB+Online.%0D%0A%0D%0A%0D%0AABSTRACT%0D%0AThe+implementation+of+the+Admission+of+New+Students+(PPDB+Online)+is+a+planned+effort+to+improve+the+quality+of+educational+services+in+order+to++make+a+qualified+education+system%2C+and+to+prevent+the+occurrence+acts+of+cheating+within+the+education+system.+++This+study+aims+to+get+an+idea+of+the+quality+of+public+services+as+well+as+determine+the+level+of+satisfaction+of+the+community+through+PPDB+Online.+The+indicators+use+in+this+study+are+indicators+that++measured+on+the+basis+of+indicators+developed+by+Parasuraman+et+al%2C+which+is+%3B+4+dimensions+of+e-+service%2C+namely+%3B+efficiency%2C+fulfillment+of+the+promise%2C+the+availability+of+the+system%2C+and+privacy.+This+research+is+a+descriptive+study+using+a+quantitative+approach.+Data+obtained+in+this+research+use+the+questionnaire+methode.+The+population+in+this+research+are+all+participants+of+PPDB+Online+on+high+school+level+by+2014+and+the+number+of+samples+are+92+respondents+with+proportional+random+sampling+techniques.+Data+analysis+technique+used+to+measure+the+level+of+quality+of+service+by+using+descriptive+analysis+techniques+and+Importance+Performance+Analisys+(IPA).%0D%0A%0D%0AThe+results+of+the+research+shows+that+the+quality+of+service+on+the+implementation+of+PPDB+online+at+2014+on+the+Disdikbudpora+in+the+Metro+City+generally+categorized+as+++good.+++It+is+based+on+a+total+score+of+274.42+and+the+average+performance+assessment+of+all+elements+which+is+2.98.+Based+on+the+result+of+IPA%E2%80%99s+test%2C+the+implementation+of+PPDB+online+2014+has+been+been+satisfying+the+society+with+an+average+level+of+concordance+obtained+at+80.22%25.%0D%0A%0D%0AKeywords%3A+Service+Quality%2C+Satisfaction+Of+Society%2C+PPDB+Online%0D%0A%0D%0A&rft.publisher=Fakultas+Ilmu+Sosial+dan+Ilmu+Politik&rft.date=2015-10-26&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F14234%2F1%2FABSTRACT.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F14234%2F2%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F14234%2F3%2FCOVER%2520DALAM.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F14234%2F4%2FCOVER%2520DEPAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F14234%2F5%2FDAFTAR%2520BAGAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F14234%2F6%2FDAFTAR%2520ISI.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F14234%2F7%2FDAFTAR%2520TABEL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F14234%2F9%2FMENGESAHKAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F14234%2F10%2FMOTTO.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F14234%2F12%2FPERNYATAAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F14234%2F11%2FPERSEMBAHAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F14234%2F15%2FPERSETUJUAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F14234%2F13%2FRIWAYAT%2520HIDUP.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F14234%2F14%2FSANWACANA.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F14234%2F16%2FBAB%2520I.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F14234%2F17%2FBAB%2520II.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F14234%2F18%2FBAB%2520III.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F14234%2F19%2FBAB%2520IV.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F14234%2F21%2FBAB%2520V.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F14234%2F20%2FBAB%2520VI.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F14234%2F22%2FDAFTAR%2520PUSTAKA.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F14234%2F23%2FLAMPIRAN-LAMPIRAN.pdf&rft.identifier=++I'ID+Apriliani%2C+1116041038++(2015)+ANALISIS+KEPUASAN+MASYARAKAT+TERHADAP+PENYELENGGARAAN+PELAYANAN+PUBLIK+DI+DINAS+PENDIDIKAN%2C+KEBUDAYAAN%2C+PEMUDA+DAN+OLAHRAGA+KOTA+METRO+(Studi+Penyelenggaraan+Penerimaan+Peserta+Didik+Baru+Online+Tahun+2014).++Fakultas+Ilmu+Sosial+dan+Ilmu+Politik%2C+Universitas+Lampung.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F14234%2F