?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=ANALISIS+BALANCE+SCORECARD+SEBAGAI+ALAT+PENGUKUR+KINERJA%0D%0APERUSAHAAN%0D%0A(Studi+Kasus+pada+PT+BANK+LAMPUNG)&rft.creator=EKA+Octariyani%2C+0911031040&rft.subject=HB+Economic+Theory&rft.description=ABSTRAK%0D%0APenelitian+ini+bertujuan+untuk+mengetahui+kinerja+PT+Bank+Lampung+apabila%0D%0Adiukur+dengan+Balance+Scorecard+yaitu+dengan+4+perspektif.+4+perspektif%0D%0Atersebut+adalah+perspektif+keuangan%2C+perspektif+pelanggan%2C+perspektif+internal%0D%0Abisnis%2C+dan+perspektif+pertumbuhan+dan+pembelajaran.%0D%0APengumpulan+data+menggunakan+metode+survei+dengan+menyebarkan+84%0D%0Akuesioner+kepada+karyawan+PT+Bank+Lampung+KCU+tetapi+kuesioner+yang%0D%0Akembali+adalah+sebanyak+71+kuesioner+untuk+mengukur+perspektif%0D%0Apertumbuhan+dan+pebelajaran.+Untuk+perspektif+pelanggan+dan+internal%0D%0Abisnis+menyebarkan+120+kuesioner+kepada+nasabah+PT+Bank+Lampung+dan%0D%0Akuesioner+yang+kemali+adalah+sebanyak+100+kesioner.+Untuk+perspektif%0D%0Akeuangan+menggunakan+laporan+anual+tahun+2012+sampai+2014.%0D%0AHasil+pengukuran+dengan+4+perspektif+adalah+dapat+diketahui+ROA+pada+tahun%0D%0A2014+adalah+sebesar+3%2C89+%25+BOPO+69%2C33+%25+dan+LDR+112%2C96+%25+untuk%0D%0Aperspektif+keuangan.+Untuk+perspektif+pelanggan+diketahui+ratarata+tingkat%0D%0Akepuasan+pelanggan+adalah+sebesar+93%2C64+%25.+Untuk+perspektif+bisnis+internal%0D%0Asebanyak+62+%25+responden+membutuhkan+inovasi+yang+lebih%2C+sebanyak+51%25%0D%0Aresponden+menjawab+baik+dalam+proses+operasi%2C+56+%25+responden+menjawab%0D%0Asangat+puas+terhadap+indikator+layanan+purna+jual.+Untuk+perspektif%0D%0Apertumbuhan+dan+pembelajaran+sebanyak+55%25+karyawan+sangat+puas+terhadap%0D%0Aperusahaan.+Sebanyak+61%25+karyawan+mengetahui+visi+dan+misis+perusahaan.%0D%0ADan+sebanyak+58+%25+responden+menjawab+baik+terhadap+aspek+kemampuan%0D%0Asistem+informasi+perusahaan.%0D%0AKata+Kunci+%3A+Pengukuran+Kinerja%2C+Balance+Scorecard%0D%0AABSTRACT%0D%0AThis+research+aims+to+know+the+performance+of+PT+Bank+Lampung+when%0D%0Ameasured+by+Balance+Scorecard+that+is+by+4+perspective.+4+the+financial%0D%0Aperspective+are+the+perspective%2C+the+perspective+of+the+customer%2C+internal+business%0D%0Aperspective%2C+and+the+learning+and+growth+perspective.%0D%0AUsing+the+method+of+data+collection+the+survey+by+spreading+84+questionnaires+to%0D%0Aemployees+of+PT+Bank+Lampung+KCU+but+returning+the+questionnaires+is+as+much%0D%0Aas+71+questionnaire+to+measure+learning+and+growth+perspective.+For+customers+and%0D%0Ainternal+business+perspective+spread+120+questionnaires+to+customers+of+PT+Bank%0D%0ALampung+and+return+a+questionnaire+that+was+as+much+as+100+questionnaires.%0D%0AFinancial+perspective+for+using+report+anual+in+2012+until+2014.%0D%0AMeasurement+results+with+the+4+perspectives+is+knowable+ROA+in+2014+is+3.89%25%0D%0ABOPO+69.33%25+and+112.96%25+LDR+for+a+financial+perspective.+To+perspective%0D%0Acustomers+known+to+the+average+level+of+satisfaction+of+the+customers+is+93.64%25.%0D%0AFor+the+internal+business+perspective+as+much+as+62%25+of+the+respondents+need+more%0D%0Ainnovation%2C+as+many+as+51%25+of+respondents+answered+either+in+operation+process%2C%0D%0A56%25+of+respondents+answered+very+satisfied+against+indicators+of+after-sales%0D%0Aservice.+For+the+perspective+of+growth+and+learning+as+much+as+55%25+very+satisfied%0D%0Aemployees+against+the+company.+As+much+as+61%25+of+employees+know+the+vision%0D%0Aand+misis+company.+And+as+much+as+58%25+of+respondents+answered+both+to+the%0D%0Aaspect+of+the+ability+of+the+information+systems+of+the+company.%0D%0AKey+Words%3A+Performance+Measurement%2C+Balance+Scorecard&rft.publisher=Fakultas+Ekonomi+dan+Bisnis&rft.date=2015-12-14&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16140%2F1%2FABSTRACT.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16140%2F2%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16140%2F3%2FCOVER%2520DALAM.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16140%2F4%2FCOVER%2520LUAR.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16140%2F5%2FDAFTAR%2520GAMBAR.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16140%2F6%2FDAFTAR%2520ISI.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16140%2F7%2FDAFTAR%2520LAMPIRAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16140%2F8%2FDAFTAR%2520TABEL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16140%2F9%2FLEMBAR%2520PENGESAHAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16140%2F10%2FLEMBAR%2520PERNYATAAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16140%2F11%2FLEMBAR%2520PERSETUJUAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16140%2F12%2FMOTO.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16140%2F13%2FPERSEMBAHAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16140%2F14%2FRIWAYAT%2520HIDUP.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16140%2F15%2FSANWACANA.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16140%2F16%2FBAB%2520I.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16140%2F17%2FBAB%2520II.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16140%2F18%2FBAB%2520III.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16140%2F19%2FBAB%2520V.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16140%2F19%2FBAB%2520IV.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16140%2F20%2FDAFTAR%2520PUSTAKA.pdf&rft.identifier=++EKA+Octariyani%2C+0911031040++(2015)+ANALISIS+BALANCE+SCORECARD+SEBAGAI+ALAT+PENGUKUR+KINERJA+PERUSAHAAN+(Studi+Kasus+pada+PT+BANK+LAMPUNG).++Fakultas+Ekonomi+dan+Bisnis%2C+Universitas+Lampung.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F16140%2F