?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=KUALITAS+PELAYANAN+PALANG+MERAH+INDONESIA+(PMI)+PROVINSI%0D%0ALAMPUNG+(Studi+Pada+Unit+Donor+Darah+Cabang+Pembina+Provinsi+Lampung)&rft.creator=Hesti+Agustina%2C+1116041036&rft.subject=+&rft.description=Pentingnya+ketersedian+akan+darah+di+UDD-PMI+mengharuskan+PMI+untuk+selalu+menjaga%0D%0Ajumlah+dan+kualitas+dari+darah+yang+tersedia+untuk+memenuhi+kebutuhan+akan+transfusi%0D%0Adarah.+Namun+sulitnya+ketersediaan+darah+pada+UDD-PMI+disebabkan+karena+masih+banyak%0D%0Amasyarakat+yang+tidak+memahami+pentingnya+arti+donor+darah%2C+hal+ini+dilihat+dari+banyaknya%0D%0Amasyarakat+yang+kesulitan+mencari+darah.+Maka+dari+itu+masyarakat+yang+mencari+pasokan%0D%0Adarah+di+UDD-PMI+ini+sangat+kesulitan+dan+membutuhkan+waktu+yang+cukup+lama.%0D%0APernyataan+ini+didapat+dari+masyarakat+yang+kesulitan+mencari+darah.%0D%0ATujuan+penelitian+ini+untuk+mendapatkan+gambaran+dan+menganalisis+tentang+tentang%0D%0AKualitas+pelayanan+PMI+Provinsi+Lampung+di+UDD+Cabang+Pembina+Provinsi+Lampung%0D%0Adalam+meningkatkan+kualitas+pelayanan+dan+kendala-kendala+penghambat+pelaksanaan%0D%0Apelayanan+di+UDD-PMI+Cabang+Provinsi+Lampung.+Tipe+penelitian+yang+digunakan+adalah%0D%0Atipe+penelitian+deskritif+dengan+pendekatan+kualitatif.+Sedangkan+teknik+pengumpulan+data%0D%0Adilakukan+dengan+wawancara%2C+dokumentasi%2C+dan+observasi.%0D%0AKesimpulan+dari+penelitian+ini+adalah+bahwa+kualitas+pelayanan+PMI+di+UDD+Cabang%0D%0APembina+Provinsi+Lampung+belum+maksimal+dan+perlu+dilakukan+pembenahan.+Hal+ini%0D%0Aterlihat+dari+masih+banyaknya+kendala+yang+terjadi+dalam+pelaksanaan+penyelenggaraan%0D%0Apelayanan+di+UDD-PMI+Cabang+Pembina+Provinsi+Lampung.+Untuk+itu+perlu+adanya%0D%0Asosialisasi+kepada+masyarakat+mengenai+arti+donor+darah.%0D%0ADalam+penelitian+ini+ditemukan+kendala+dalam+pelaksanaan+pelayanan+UDD-PMI+Cabang%0D%0APembina+Provinsi+Lampung+yang+terbagi+menjadi+kendala+internal+dan+eksternal.+Diantaranya%0D%0Amasalah+lama+waktu+permintaan+darah%2C+jumlah+pegawai%2C+kurangnya+pemahaman+website%2C%0D%0Asedikitnya+jumlah+pendonor+sukarela.%0D%0AKata+kunci%3A+Kualitas+Pelayanan%2C+Pelayanan+Publik%2C+UDD-PMI%0D%0A%0D%0AABSTRACT%0D%0A%0D%0ARED+CROSS+SERVICE+QUALITY+INDONESIA+(PMI)+Lampung+Province+(Study+on%0D%0ABlood+Donor+Unit+Branch+Lampung+Province%0D%0A%0D%0AThe+importance+of+the+availability+of+blood+at+the+UDD-PMI+requires+PMI+to+maintain+the%0D%0Aquantity+and+quality+of+blood+available+to+meet+the+need+for+blood+transfusions.+However+hard%0D%0Athe+availability+of+blood+at+the+UDD-PMI+is+because+there+are+still+many+people+who+do+not%0D%0Aunderstand+the+importance+of+blood+donation%2C+it+is+seen+from+the+number+of+people+who+have%0D%0Adifficulty+looking+for+blood.+Therefore+people+who+are+looking+for+the+blood+supply+in+the%0D%0AUDD-PMI+is+very+difficult+and+requires+a+long+time.+This+statement+is+derived+from+the%0D%0Apeople+who+have+difficulty+looking+for+blood.%0D%0AThe+purpose+of+this+study+was+to+obtain+an+overview+and+analysis+of+the+quality+of+services%0D%0APMI+Lampung+Province+in+Pembina+Branch+UDD+Lampung+Province+in+improving+the%0D%0Aquality+of+services+and+constraints+inhibiting+implementation+of+services+in+the+UDD-PMI%0D%0ALampung+Province.+This+type+of+research+is+descriptive+research+type+with+qualitative%0D%0Aapproach.+While+data+collection+techniques+done+with+the+interview%2C+documentation+and%0D%0Aobservation.%0D%0AThe+conclusion+from+this+research+is+that+the+quality+of+service+in+the+UDD+Branch+PMI%0D%0ALampung+Province+is+not+maximized+and+the+need+to+reform.+This+can+be+seen+from+the%0D%0Anumber+of+obstacles+that+occur+in+the+implementation+of+the+provision+of+services+in+the%0D%0AUDD-Pembina+PMI+Lampung+Province.+For+that+we+need+for+dissemination+to+the+public+of%0D%0Athe+meaning+of+a+blood+donor.%0D%0AIn+this+research+found+problems+in+service+delivery+UDD-PMI+branch+builder+Lampung%0D%0Aprovince+is+divided+into+internal+and+external+constraints.+Among+the+issues+the+length+of+time%0D%0Athe+blood+demand%2C+the+number+of+employees%2C+lack+of+understanding+of+the+website%2C+at+least+the%0D%0Anumber+of+voluntary+donors.%0D%0AKeywords%3A+Quality+of+Services%2C+Public+Services%2C+UDD-PMI&rft.publisher=Fakultas+Ilmu+Sosial+dan+Ilmu+Politik&rft.date=2015-12-14&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16163%2F1%2FABSTRACT.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16163%2F2%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16163%2F3%2FCOVER%2520dalam.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16163%2F4%2FCOVER%2520depan.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16163%2F5%2FDAFTAR%2520GAMBAR.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16163%2F6%2FDAFTAR%2520ISI.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16163%2F7%2FD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