?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=TINGKAT+KEPUASAN+MASYARAKAT+PESERTA+BPJS+TERHADAP+PELAYANAN+TINGKAT+PERTAMA+(STUDI+PADA+PUSKESMAS+RAWAT+INAP+KEDATON%2C+BANDAR+LAMPUNG)&rft.creator=Barus+Sanfransisco%2C+0816041045&rft.subject=H+Social+Sciences+(General)&rft.subject=R+Medicine+(General)&rft.description=Abstrak+Bahasa+Indonesia%0D%0A%0D%0A%0D%0A%0D%0ATINGKAT+KEPUASAN+MASYARAKAT+PESERTA+BPJS+TERHADAP+PELAYANAN+TINGKAT+PERTAMA+(STUDI+PADA+PUSKESMAS+RAWAT+INAP+KEDATON%2C+BANDAR+LAMPUNG)%0D%0A%0D%0ASeiring+munculnya+perubahan+paradigma+administrasi+negara+muncul+juga+tuntutan+dari+masyarakat+terhadap+instasnsi+pemerintah+agar+memberikan+pelayanan+yang+lebih+baik.+Permasalahan+yang+terjadi+ialah+seputar+lemahnya+standar+pelayanan+publik+atau+standar+pelayanan+publik++yang+belum+berjalan+secara+konsisten+pada+instansi-instansi+pemerintahan+sehingga+memberi+kekecewaan+kepada+masyarakat.+Permasalahan+dalam+penelitian+ini+adalah+bagaimana+tingkat+kepuasan+masyaraka+peserta+peserta+BPJS+terhadap+pelayanan+tingkat+I+yang+diberikan+oleh+Puskesmas+Rawat+Inap+Kedaton%2C+Bandar+Lampung.++Sedangkan+tujuan+dari+penelitian+ini+adalah+untuk+mengetahui+sejauh+mana+tingkat+kepuasan+masyarakat+peserta+BPJS+terhadap+pelayanan+tingkat+pertama+di+Puskesmas+rawat+inap+Kedaton%2C+Bandar+Lampung.+%0D%0ATipe+penelitian+yang+diterapkan+adalah+penelitian+tipe+survei+deskriptif+dengan+pendekatan+kuatitatif%2C+dimana+penelitiannya+menjelaskan+tentang+fenomena+social+yang+terjadi.+Sampel+diperoleh+dengan+menggunakan+metode+accidental+sampling+yaitu+metode+pengambilan+sampel+secara+kebetulan+yang+dianggap+memenuhi+syarat+penlitian.+Dalam+analisis+data+penelitian+digunakan+metode+importance+performance+analysis%2C+analisis+ini+menggunakan+pengolahan+data+tabulasi.+Dari+hasil+penelitian+data+dibagi+menjadi+beberapa+variable+dan+dari+hasil+survei+serta+perhitungan+yang+dilakukan+maka+besarnya+nilai+pengaruh+tersebut+didapatkan+dari+perhitungan+program+SPSS+(Statistic+Program+for+Social+Sciences)%2C+dimana+besarnya+nilai+pengaruh+variabel+X+dan+Y+atau+nilai+rxy+%3D+adalah+0.227+atau+22.7%25.+Artinya+pelayanan+tingkat+pertama+yang+diberikan+memiliki+hubungan+yang+rendah+dengan+nilai+0.227+atau+22.7%25+terhadap+kepuasan+pasien+pengguna+layanan+BPJS%2C+sedang+atau+dalam+kategori+cukup.+Para+peserta+BPJS+suah+merasa+cukup+puas+dengan+pelayanan+yang+diberikan+oleh+pihak+Puskesmas+Rawat+Inap+Kedaton%2C+Bandar+Lampung.+Saran+yang+diberikan+kepada+pelaksana+pelayanan+dalam+hal+ini+Puskesmas+Rawat+Inap+kedaton%2C++adalah+dengan+menjaga+konsistensi+dari+standar+pelayanan+tingkat+pertama+yang+diberikan+oleh+pihak+Puskesmas+kepada+masyarakat+dan+bila+perlu+ada+peningkatan+dari+standar-standar+tersebut+agar+masyarakat+merasa+enar-benar+diperhatikan.%0D%0A%0D%0AKata+Kunci%3A+Kepuasan+Masyarakat%2C+Pelayanan+Tingkat+I%0D%0A%0D%0AAbstrak+Bahasa+Inggris%0D%0AABSTRACT%0D%0A%0D%0ATHE+PUBLIC+SATISFACTION+LEVEL+OF+BPJS+MEMBER+TOWARDS+FIRST+LEVEL+SERVICE+(STUDI+AT+HEALTH+CENTER+KEDATON%2C+BANDAR+LAMPUNG)+%0D%0A%0D%0AAlong+with+the+emergence+of+the+paradigm+change+in+the+public+administration%2C+the+society%E2%80%99s+demand+to+the+government+instance+also+appears+in+order+to+give+a+better+service.+The+problems+occurred+around+the+weak+standard+of+the+public+service+or+standard+of+the+public+service+has+not+been+consistently+implemented+on+the+government+instances+so+that+be+ongoing+people+disappointing.+Problem+in+this+research+is+%E2%80%9CHow+is+public+satisfaction+member+of+BPJS+on+giving+of+first+level+service.+While+the+purpose+of+this+study+was+to+determine+the+extent+of+public+satisfaction+with+the+service+level+of+participants+BPJS+first+in+Puskesmas+inpatient+Kedaton%2C+Bandar+Lampung.%0D%0A%0D%0AThe+type+of+research+that+is+applied+is+the+research+of+descriptive+survey+type+with+quantitative+approach%2C+with+explains+social+phenomena+that+occurred.+Samples+were+obtained+by+using+accidental+sampling+method+which+means+the+method+of+taking+samples+by+accident+which+is+considered+eligible.+The+method+used+in+the+analysis+of+research+data+is+the+importance+performance+analysis%2C+this+analysis+use++data+processing+tabulation.+From+the+result+of+the+research%2C+data+were+devided+into+several+variables+and+from+the+result+of+the+survey+along+with+the+SPSS+calculation%2C+then+the+influence+value+of+variable+x+and+y%2C+or+the+value+of+rxy%3D+0%2C227+0r+22%2C7%25.+That+mean+the+first+level+service+which+is+given+has+a+low+correlation+with+the+value+0%2C227+or+22%2C7%25+toward+BPJS+members%2C+at+intermediate+level.+The+members+of+BPJS+have+felt+quite+satisfied+with+the+service+given+by+the+health+center+Kedaton%2C+Bandar+Lampung.+Suggest+given+to+the+implementer+of+the+service+from+Puskesmas+(Health+Center)+Kedaton%2C+Bandar+Lampung%2C+is+to+maintain+the+consistency+of+the+first+level+service+standard+given+by+the+health+center%2C+to+the+society%2C+and+if+necessary%2C+improve+these+standard.%0D%0A%0D%0AKey+Word%3A+Public+Satisfaction%2C+first+level+service%0D%0A%0D%0A&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2015-12-03&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16307%2F1%2F1%2520-%2520Abstrak.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16307%2F2%2F2%2520-%2520Abstrak-Bahasa%2520Inggris.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16307%2F3%2F3%2520-%2520Cover%2520dalam.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16307%2F4%2F4%2520-%2520Hlm.%2520Persetujuan.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16307%2F5%2F5%2520-%2520Hlm.%2520Pengesahan.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16307%2F6%2F6%2520-%2520Pernyataan.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16307%2F7%2F7%2520-%2520Riwayat%2520Hidup.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16307%2F8%2F8%2520-%2520Persembahan.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16307%2F9%2F9%2520-%2520Motto.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16307%2F10%2F10%2520-%2520Sanwacana.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16307%2F11%2F11%2520-%2520Daftar%2520Isi.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16307%2F12%2F12%2520-%2520Daftar%2520Tabel.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16307%2F13%2F13%2520-%2520Daftar%2520Gambar.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16307%2F14%2F14%2520-%2520Bab%25201.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16307%2F15%2F15%2520-%2520Bab%25202.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16307%2F16%2F16%2520-%2520Bab%25203.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16307%2F17%2F17%2520-%2520Bab%25204.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16307%2F18%2F18%2520-%2520Bab%25205.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16307%2F19%2F19%2520-%2520Bab%25206.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16307%2F20%2F20%2520-%2520Daftar%2520Pustaka.pdf&rft.identifier=++Barus+Sanfransisco%2C+0816041045++(2015)+TINGKAT+KEPUASAN+MASYARAKAT+PESERTA+BPJS+TERHADAP+PELAYANAN+TINGKAT+PERTAMA+(STUDI+PADA+PUSKESMAS+RAWAT+INAP+KEDATON%2C+BANDAR+LAMPUNG).++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F16307%2F