?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=ANALISIS+KUALITAS+PUSKESMAS+WAY+HALIM+KOTA+BANDAR%0D%0ALAMPUNG+DALAM+PELAYANAN+KESEHATAN+MASYARAKAT&rft.creator=Yana%2C+Bonita+Sinaga&rft.subject=+&rft.description=Kualitas+pelayanan+diartikan+sebagai+upaya+pemenuhan+kebutuhan+dan+keinginan%0D%0Amasyarakat+serta+ketepatan+penyampaiannya+dalam+mengimbangi+harapan%0D%0Akonsumen.+Salah+satu+pelayanan+yang+menjadi+perhatian+pemerintah+adalah%0D%0Apelayanan+kesehatan.+Pelayanan+kesehatan+adalah+upaya+yang+diselenggarakan%0D%0Asendiri+atau+secara+bersama-sama+dalam+suatu+organisasi+untuk+memelihara+dan%0D%0Ameningkatkan+kesehatan%2C+mencegah%2C+dan+menyembuhkan+penyakit+serta%0D%0Amemulihkan+kesehatan+perorangan%2C+keluarga%2C+kelompok+dan+ataupun+masyarakat.%0D%0APenelitian+ini+dilakukan+di+Puskesmas+Way+Halim.%0D%0ATujuan+penelitian+ini+adalah+mendeskripsikan+kualitas+pelayanan+Puskesmas+Way%0D%0AHalim+dalam+memberikan+pelayanan+kesehatan+masyarakat.+Tipe+penelitian+yang%0D%0Adigunakan+adalah+tipe+penelitian+deskriptif+dengan+pendekatan+kualitatif.+Teknik%0D%0Apengumpulan+data+dilakukan+dengan+wawancara%2C+dokumentasi%2C+dan+observasi.%0D%0ADalam+melaksanakan+pelayanan+kesehatan+masyarakat+kualitas+pelayanan%0D%0APuskesmas+Way+Halim+secara+keseluruhan+belum+dikatakan+baik%2C+karna+masih+ada%0D%0Abeberapa+dimensi+yang+belum+melaksanakan+pelayanan+dengan+baik+diantaranya%0D%0Aadalah+dimensi+responsivitas+(responsiveness)+dan+dimensi+kepastian+(assurance)%0D%0Adimana+Puskesmas+Way+Halim+harus+berbenah+lagi+dalam+melakukan+komunikasi%0D%0Adengan+masyarakat%2Fpasien+secara+langsung+dan+kedisiplinan+waktu+pelayanan%0D%0APuskesmas+dan+harus+berbenah+lagi+dalam+melakukan+komunikasi+dengan%0D%0Amasyarakat%2Fpasien+secara+langsung.+Karena+masih+ada+beberapa+pegawai%0D%0Akhususnya+di+bagian+pendaftaran+yang+kurang+menunjukan+sikap+ramah+dan+sopan%0D%0Adalam+memberikan+pelayanan+kepada+pasien+sehingga+tidak+melakukan+pelayanan%0D%0Asecara+maksimal.+Sedangkan+untuk+dimensi+reliabilitas+(reliability)%2C+ketampakan%0D%0Afisik+(tangibles)%2C+dan+empati+(empathy)+Puskesmas+Way+Halim+dalam+memberikan%0D%0Apelayanan+sudah+dikatakan+baik.%0D%0AKata+Kunci%3A+Pelayanan+Publik%2C+Kualitas+Pelayanan%2C+Kesehatan+Masyarakat%0D%0A%0D%0A%0D%0AABSTRAK+BAHASA+INGGRIS%0D%0A%0D%0AQuality+of+service+meaning+as+eforts+complete+requirement+and+desirability+society%0D%0Aalong+with+accuracy+of+delivery+in+offset+expectation+consumer.+One+of+service%0D%0Awhich+become+government+be+health+services.+Health+service+is+eforts+which%0D%0Aorganized+alone+or+in+do+together+inside+a+certain+organization+for+maintain+and%0D%0Aincrease+health%2C+prevent%2C+and+cure+disease+as+well+as+recover+health+an+individual%2C%0D%0Afamily%2C+category+and+or+society.+This+research+is+done+at+Community+Health%0D%0ACenter+Way+Halim.%0D%0AThe+purpose+of+this+study+is+to+describe+the+quality+of+health+center+services+Way%0D%0AHalim+in+providing+public+health+services.+This+type+of+research+is+descriptive%0D%0Aresearch+type+with+qualitative+approach.+Data+collection+techniques+done+with+the%0D%0Ainterview%2C+documentation+and+observation.%0D%0AIn+implementing+the+public+health+care+service+quality+Way+Halim+overall+health%0D%0Acenters+have+not+said+to+be+good%2C+because+there+are+several+dimensions+that+have%0D%0Anot+implemented+well+services+include+the+dimension+of+responsiveness+and%0D%0Adimension+of+assurance+where+Community+Health+Center+Way+Halim+should%0D%0Aimprove+again+in+their+communication+with+the+public%2Fpatient+directly+and%0D%0Adiscipline+Community+Health+Center+service+time+and+should+improve+again+in%0D%0Atheir+communication+with+the+public%2Fpatient+directly.+Because+there+are+still+some%0D%0Aemployees%2C+especially+in+parts+of+the+registration+showed+less+friendly+attitude+and%0D%0Acourteous+in+providing+care+for+patients+that+do+not+perform+optimally+services.+As%0D%0Afor+the+dimensions+of+reliability%2C+tangibles%2C+and+empathy+Community+Health%0D%0ACenter+Way+Halim+in+providing+the+service+has+been+quite+good.%0D%0AKeywords%3A+Public+Service%2C+Quality+of+Services%2C+Public+Health&rft.date=2015-12-15&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16342%2F1%2FABSTRACT.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16342%2F2%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16342%2F3%2FCOVER%2520DALAM.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16342%2F4%2FCOVER%2520LUAR.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16342%2F6%2FDAFTAR%2520TABEL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16342%2F7%2FLEMBAR%2520PENGESAHAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16342%2F8%2FMOTO.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16342%2F9%2FLEMBAR%2520PERNYATAAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16342%2F10%2FLEMBAR%2520PERSETUJUAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16342%2F11%2FPERSEMBAHAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16342%2F12%2FRIWAYAT%2520HIDUP.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16342%2F120%2FDAFTAR%2520ISI.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16342%2F13%2FSANWACANA.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16342%2F14%2FBAB%2520I.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16342%2F22%2FBAB%2520II.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16342%2F15%2FBAB%2520III.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16342%2F16%2FBAB%2520IV.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16342%2F18%2FBAB%2520V.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16342%2F19%2FBAB%2520VI.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F16342%2F20%2FDAFTAR%2520PUSTAKA.pdf&rft.identifier=++Yana%2C+Bonita+Sinaga++(2015)+ANALISIS+KUALITAS+PUSKESMAS+WAY+HALIM+KOTA+BANDAR+LAMPUNG+DALAM+PELAYANAN+KESEHATAN+MASYARAKAT.++UNSPECIFIED.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F16342%2F