?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.au=0821011045%2C+Widya+Suita+Sihombing&rft.aulast=0821011045&rft.aufirst=Widya+Suita+Sihombing&rft.date=13+Januari+2012&rft.atitle=QUALITY+OF+SERVICE+AND+RELATIONSHIPS+AND+THE+INFLUENCE+TOWARDS+THE+DEBTOR%E2%80%99S+LOYALTY+AT+PT.+BANK+NEGARA+INDONESIA+(PERSERO)+TBK+SENTRA+KREDIT+KECIL+BANDAR+LAMPUNG&rft.title=digital+library&rft.genre=article