<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG"^^ . "Banking business is strongly influenced by the quality of services and relationship\r\nprovided by officers. Therefore, It is very important to know whether the services\r\nand relationship so far has met the expectations of the customers so that customers\r\nare becoming more loyal, and in the end, it will increase the value of loans in\r\nBNI. Many organizations are placing the focus of service as a way to gain\r\ncompetitive advantage. The ability of an organization to stay in business is a\r\nfunction of the organization's competitiveness and ability to get customers.\r\nCustomers are the foundation of business and customers make the\r\nbusiness going on. In the concept of marketing mix, efforts initially focused on\r\nhow to create customer satisfaction. In this concept, if satisfaction has been\r\nachieved, the marketers has finished the task of marketing. Satisfied customers\r\nwill tend to buy more and have the properties of the product and brand loyalty.\r\nThis concept is changing along with the development of marketing theory in the\r\nearly 1990s. Customer satisfaction is not enough anymore to make customers\r\nloyal.\r\nIt is the new marketing concept that changed the focus of the marketing\r\nmix to marketing relationships. Although the improvement of service quality and\r\nrelationships is continuously to be done through the things above, the\r\nincreasement number of loans in PT Bank Negara Indonesia (Persero) Tbk does\r\nnot seem too significant, while the debtor is likely to switch to other banks are\r\nalso very large considering the competition in the banking world today. Based on\r\nthis background, the problems raised in this research is: \"Is the quality of service\r\nquality and relationship has a significant impact on loyalty debtor in BNI SKC\r\nBandar Lampung\". The hypothesis proposed is: \"Quality of service and\r\nrelationship has a significant influence on debtor’s loyalty at BNI SKC Bandar\r\nLampung\".\r\nThis study uses the model which is adopted from the research of Roberts,\r\nKeith, Sajeev Varki and Rod Brodie (2003) where latent variables were observed\r\nbetween the variables which affect each other simultaneously analyzed by using\r\nStructural Equation Modeling (SEM). The object used to collect primary data\r\nusing questionnaires is 100 debtors at BNI SKC Bandar Lampung.\r\nBased on SEM analysis showed that the quality of relationships has a direct\r\ninfluence in shaping the 62% customer loyalty. While service quality (service\r\nquality) had no significant causal relationship to the loyalty of consumers, so the\r\nquality of service can not directly affect consumer loyalty, but the quality of\r\nservice have an indirect influence in shaping customer loyalty through\r\nrelationship quality (quality of relationships). The ultimate goal of this thesis is to\r\nhelp PT Bank Negara Indonesia Sentra Kredit Kecil Bandar Lampung in\r\nincreasing debtor’s loyalty in the future."^^ . "2012-01-13" . . . . . . "digital library"^^ . . . . . . . . "Widya Suita Sihombing"^^ . "0821011045"^^ . "Widya Suita Sihombing 0821011045"^^ . . . . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG (File PDF)"^^ . . . "0821011045-abstract.pdf"^^ . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG (File PDF)"^^ . . . "0821011045-abstrak.pdf"^^ . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG (File PDF)"^^ . . . "0821011045-kesimpulan.pdf"^^ . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG (File PDF)"^^ . . . "0821011045-pendahuluan.pdf"^^ . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG (Other)"^^ . . . . . . "preview.jpg"^^ . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG (Other)"^^ . . . . . . "medium.jpg"^^ . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG (Other)"^^ . . . . . . "small.jpg"^^ . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG (Other)"^^ . . . . . . "preview.jpg"^^ . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG (Other)"^^ . . . . . . "medium.jpg"^^ . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG (Other)"^^ . . . . . . "small.jpg"^^ . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG (Other)"^^ . . . . . . "preview.jpg"^^ . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG (Other)"^^ . . . . . . "medium.jpg"^^ . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG (Other)"^^ . . . . . . "small.jpg"^^ . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG (Other)"^^ . . . . . . "preview.jpg"^^ . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG (Other)"^^ . . . . . . "medium.jpg"^^ . . . "QUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE\r\nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA\r\nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR\r\nLAMPUNG (Other)"^^ . . . . . . "small.jpg"^^ . . "HTML Summary of #17270 \n\nQUALITY OF SERVICE AND RELATIONSHIPS AND THE INFLUENCE \nTOWARDS THE DEBTOR’S LOYALTY AT PT. BANK NEGARA \nINDONESIA (PERSERO) TBK SENTRA KREDIT KECIL BANDAR \nLAMPUNG\n\n" . "text/html" . . . " " . .