?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.au=Nn%2C+Rakhmalina+Makki&rft.aulast=Nn&rft.aufirst=Rakhmalina+Makki&rft.date=14+Januari+2012&rft.atitle=PENGARUH+PERILAKU+BIROKRASI+TERHADAP+PELAYANAN+PUBLIK+(Studi+di+Kecamatan+Kedaton+Kota+Bandar+Lampung)&rft.title=Digital+Library&rft.genre=article