<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "ANALYSIS SERVICE QUALITY OF SPECIAL QUICK POS IN\r\nPT POS INDONESIA (PERSERO) KOTA METRO 34 100"^^ . "Abstract\r\n\r\nAs one BUMN which have the function and role in services and in national development,\r\nPT Pos Indonesia in implementing its business can not be discharged in an attempt to\r\nimprove the effectiveness and efficiency of Organizing ministry. Which was then a\r\nchallenge for PT Pos Indonesia today is to improve the quality of the Special Express\r\nPostal services in competition similar services. Because the impact of such competition is\r\nable to change customer expectations about corporate performance. Problems faced by\r\nthe company with the ability to increase production of Special Express Post on average\r\n34.26% every year, while its competitors to increase production on average 51.50%\r\nannually and lower market share than its competitor that is average 28.41% annually\r\nwhereas its competitor able to master the market till average 71.59% annually. Therefore\r\nthe problem raised is How the quality of services provided by the Special Express Postal\r\nservices in PT Pos Indonesia (Persero) Metro City?\r\nThe purpose of this study is to determine the level of service quality provided by the\r\nSpecial Express Postal services in PT Pos Indonesia (Persero) Metro City. Based on the\r\nresults of the study concluded that the quality of postal services Special Lightning in PT\r\nPos Indonesia 34 100 Cities metro is very good. This is evidenced by the value of a\r\ncompany's performance has exceeded the value of customer expectations, (based on table\r\n48, whereas the expected value of performance value = 5013 = 5166).This means the\r\ncompany has been able to meet customer expectations. Although the overall quality of\r\nthe postal service is very good but the Special Quick on the dimensions and specific\r\nelements, Special Express Postal service quality is not good.\r\nSpecial Postal Service Express shipments should expand coverage, not only established\r\nan office branch in kota district, but also established branches-rural village, they are far\r\nfrom the subdistrict and official employee of post office Metro should alert in performing\r\nhis duties in order good image in the eyes of customers can be maintained. Which raised\r\nthe loyalty of customers to continue to use the special Express Postal service at Metro\r\nCity Post Office.\r\nKeywords: Quality of Service, Post Express Special."^^ . "2012-04-04" . . . . . "Digital Library"^^ . . . . . . . . "DWI KARTIKA SARI"^^ . "0511021051"^^ . "DWI KARTIKA SARI 0511021051"^^ . . . . . . "ANALYSIS SERVICE QUALITY OF SPECIAL QUICK POS IN\r\nPT POS INDONESIA (PERSERO) KOTA METRO 34 100 (File PDF)"^^ . . . "ABSTRACT.pdf"^^ . . . "ANALYSIS SERVICE QUALITY OF SPECIAL QUICK POS IN\r\nPT POS INDONESIA (PERSERO) KOTA METRO 34 100 (File PDF)"^^ . . . "pendahuluan.pdf"^^ . . . "ANALYSIS SERVICE QUALITY OF SPECIAL QUICK POS IN\r\nPT POS INDONESIA (PERSERO) KOTA METRO 34 100 (File PDF)"^^ . . . "kesimpulan dan saran.pdf"^^ . . . "ANALYSIS SERVICE QUALITY OF SPECIAL QUICK POS IN\r\nPT POS INDONESIA (PERSERO) KOTA METRO 34 100 (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "ANALYSIS SERVICE QUALITY OF SPECIAL QUICK POS IN\r\nPT POS INDONESIA (PERSERO) KOTA METRO 34 100 (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "ANALYSIS SERVICE QUALITY OF SPECIAL QUICK POS IN\r\nPT POS INDONESIA (PERSERO) KOTA METRO 34 100 (Other)"^^ . . . . . . 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