?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.au=0612011005%2C+Asti+Retna+Sari&rft.aulast=0612011005&rft.aufirst=Asti+Retna+Sari&rft.date=15+Januari+2012&rft.atitle=HAK+KONSUMEN+ATAS+GARANSI+BARANG+DAN+PELAKSANAAN+KLAIM+(Studi+Pada+Nokia+Care+Bandar+Lampung)&rft.title=Digital+Library&rft.genre=article