title: INPATIENT CONSUMER ATTITUDES ANALYSIS  TOWARD SERVICES QUALITY OF MITRA HUSADA HOSPITAL  AT PRINGSEWU
creator: 0611011127, UMI HASANAH
subject:  
description: Abstrak    Mitra Husada Hospital is a health facility that aims to provide health services to  the general public in order to increase the optimal degree of public health.  Nevertheless, utilization Mitra Husada Hospital in 2009, seen by the number of  bed usage or known as the BOR (Bed Occupancy Ratio) only amounted to 43%.  This shows the level of usage of the bed that has not been ideal.  The issue to be analyzed in this study is whether consumer attitudes toward the  quality of inpatient Mitra Husada Hospital in Pringsewu services provided is  good.  This study aimed to determine consumer attitudes on the quality of inpatient  services at Mitra Husada Hospital in Pringsewu  The population in this study is consumers inpatient at Mitra Husada Hospital in  2009. The sampling method in this research was accidental sampling method and  calculation is obtained after the sample is 100 respondents.  The analysis method is a attitude model of FishbeinMultiattribute. Based on data  analysis that, as many as 66% respondents have positive attitudes. A number of  29% being very positive, and 5% remain neutral. This suggests that consumers  generally feel that the quality of services Mitra Husada Hospital has as expected.  Based on field data on this research, the results of the physical evidence (tangible)  amounted to 920, empathy amounted to 842, the reliability of 868, responsiveness  of 867, and assurance amounted to 852. This means that the quality of services  provided Husada Hospital Partners is very good.  Results of Chi Square analysis is by using a cross table (crosstabulation), note that  the value of all items X²count <X²table. This means there is no difference in  attitudes based on age, employment, spending per month, and last education.  From research, Mitra Husada Hospital are advised to continue to maintain its  service quality, especially the physical evidence (tangible), and improving service  quality, especially empathy.  Keywords: Quality of service, attitude    Abstract    
date: 2010-08-16
type: Artikel
type: PeerReviewed
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identifier: http://digilib.unila.ac.id/19999/1/abstrak%20ing%20Umi%20Hasanah%200611011127.pdf
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identifier: http://digilib.unila.ac.id/19999/2/ABSTRAK%20Umi%20Hasanah%200611011127.pdf
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identifier: http://digilib.unila.ac.id/19999/3/BAB%20II%20Umi%20Hasanah%200611011127.pdf
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identifier: http://digilib.unila.ac.id/19999/4/BAB%20I%20Umi%20Hasanah%200611011127.pdf
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identifier: http://digilib.unila.ac.id/19999/4/BAB%20III%20Umi%20Hasanah%200611011127.pdf
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identifier: http://digilib.unila.ac.id/19999/4/BAB%20IV%20Umi%20Hasanah%200611011127.pdf
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identifier: http://digilib.unila.ac.id/19999/5/BAB%20V%20Umi%20Hasanah%200611011127.pdf
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identifier: http://digilib.unila.ac.id/19999/6/DAFTAR%20GAMBAR%20Umi%20Hasanah%200611011127.pdf
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identifier: http://digilib.unila.ac.id/19999/7/DAFTAR%20ISI%20Umi%20Hasanah%200611011127.pdf
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identifier: http://digilib.unila.ac.id/19999/8/DAFTAR%20PUSTAKA%20Umi%20Hasanah%200611011127.pdf
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identifier: http://digilib.unila.ac.id/19999/9/DAFTAR%20TABEL%20Umi%20Hasanah%200611011127.pdf
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identifier: http://digilib.unila.ac.id/19999/10/RIWAYAT%20HIDUP%20Umi%20Hasanah%200611011127.pdf
identifier:   0611011127, UMI HASANAH  (2010) INPATIENT CONSUMER ATTITUDES ANALYSIS TOWARD SERVICES QUALITY OF MITRA HUSADA HOSPITAL AT PRINGSEWU.  Digital Library.       
relation: http://digilib.unila.ac.id/19999/