?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=KEPUASAN+MASYARAKAT+PENGGUNA+KARTU+JAMINAN+KESEHATAN+NASIONAL+(JKN)+MENGENAI+KUALITAS+PELAYANAN+DI+PUSKESMAS+KOTABUMI+UDIK&rft.creator=+FAUZI+HASYIM%2C++1116041030&rft.subject=JS+Local+government+Municipal+government&rft.subject=R+Medicine+(General)&rft.description=Kesehatan+adalah+hak+fundamental+setiap+warga+negara.+Pentingnya+permasalahan+kesehatan+menodrong+pemerintah+Indonesia+untuk+melaksanakan+program+jaminan+kesehatan+Nasional+(JKN)+mulai+pada+tahun+2014.+Salah+satu+ujung+tombak+pelayanan+kesehatan+yang+diberikan+Pemerintah+adalah+melalui+Puskesmas+tersebut.+Baik+atau+tidaknya+pelayanan+yang+diberikan+oleh+puskesmas+menjadi+gambaran+bagaimana+negara%2Fpemerintah+benar-benar+telah+memperhatikan+hak-hak+warga+negaranya+untuk+memperoleh+layanan+kesehatan.+Namun%2C+pada+kenyataanya+pelayanan+kesehatan+di+Puskesman+Kotabumi+Udik+masih+menemui+berbagai+permasalahan.+Untuk+bisa+memberikan+kepuasan+kepada+pelanggan%2C+pihak+Puskesmas+perlu+meningkatkan+kualitas+pelayanannya.+Penelitian+ini+bertujuan+untuk+mendapatkan+gambaran+yang+obyektif+tentang+kepuasan+masyarakat+pengguna+Kartu+Jaminan+Kesehatan+Nasional+mengenai+kualitas+pelayanan+Kesehatan+di+Puskesmas+Kotabumi+Udik.+Pendekatan+penelitian+ini+menggunakan+pendekatan+kualitatif%2C+pengumpulan+data+dilakukan+melalui+wawancara+mendalam+dan+dokumentasi.%0D%0AKepuasan+Masyarakat+pengguna+kartu+JKN+mengenai+pelayanan+di+Puskesmas+Kota+Bumi+Udik%2C+dilihat+dari+2+(dua)+aspek+yaitu%3A+ketepatan+puskesmas+dalam+memberikan+obat+dan+ketepatan+puskesmas+dalam+membuat+rujukan+ke+tingkat+lanjutan.+Pada+aspek+ketepatan+puskesmas+dalam+memberikan+obat+diberoleh+hasil+bahwa+masyarakat+Pengguna+Kartu+Jaminan+Kesehatan+Nasional+(JKN)+sudah+cukup+puas+pada+pelayanan+Kesehatan+di+Puskesmas+Kotabumi+Udik+dikarenakan+pelayanan+yang+diberikan+oleh+Puskesmas+Kotabumi+Udik+sudah+memenuhi+kriteria+pelayanan+yang+berkualitas%2C+yaitu+kecepatan+dalam+waktu+penungguan+pemberian+obat%2C+ketepatan+petugas+dalam+memberikan+obat%2C+kemudahan+prosedure+penebusan+obat%2C+keramahan+petugas+dan+kenyamanan+selama+penungguan+pemberian+obat.nDalam+aspek+Ketepatan+puskesmas+dalam+membuat+rujukan+ke+tingkat+lanjutan%2C+pasien+pengguna+kartu+JKN+belum+cukup+puas+pada+sistem+yang+diterapkan+karena+dinilai+masih+cukup+ribet%2C+dikarenakan+para+pasien+pengguna+JKN+di+Puskesmas+Kotabumi+Udik%2C+masih+merasa+kesulitan+dalam+meminta%0D%0Arujukan+ke+rumah+sakit+karena+adanya+persyaratan-persyaratn+yang+harus+di+penuhi%2C+selain+itu+proses+yang+berbelit%2C+lambat+dan+rasa+ketidaknyaman+karena+petugas+yang+tidak+ramah+dirasakan+oleh+para+pasien+pengguna+JKN.%0D%0APuskesmas+Kotabumi+Udik+harus+lebih+kompeten+dalam+memberikan+rujukan+kepada+rumah+sakit%2C+dengan+memasang+prosedure+rujukan+bagi+pasien+JKN+dalam+bagan+yang+ditempel+di+ruangan+Puskesmas.+Sehingga+dengan+penambahan+prasarana+tersebut+dapat+lebih+membuat+pelayanan+yang+diberikan+Puskesmas+benar-benar+bisa+membantu+pasien+Jamkesmas+secara+fisik+dan+memperbaiki+pelayanan+secara+administrasi.+Selain+itu+sebaiknya%2C+puskesmas+Kotabumi+udik+untuk+menambah+pegawai+agar+pelayanan+di+Puskesmas+Kotabumi+Udik+berjalan+optimal+dan+masyarakat+juga+bisa+merasa+puas.%0D%0AKata+kunci%3A+Kepuasan+Masyarakat%2C+Kualitas+Pelayanan.%0D%0A%0D%0AABSTRACT%0D%0A%0D%0AHealth+is+the+right+fundamental+every+citizen+.The+importance+of+health+problems+make+the+indonesian+government+to+implement+Jaminan+Kesehatan+Nasional+cards+(JKN)+started+to+in+2014+.One+of+the+main+health+service+provided+by+government+is+through+the+puskesmas.+Good+or+failure+the+service+provided+by+puskesmas+becomes+how+state+government+have+seen+the+rights+of+his+home+country+to+seek+health+services.+But+%2C+in+fact+health+services+in+Puskesmas+Kotabumi+Udik+still+have+the+various+problems+.To+be+able+to+give+satisfaction+to+customers+%2C+the+local+community+health+need+to+increase+service+quality+.+This+study+attempts+to+get+full+picture+objective+about+pleasure+users+national+health+insurance+cards+on+the+quality+of+service+at+health+centers+Kotabumi+Udik.+This+research+uses+a+qualitative+approach.+Meanwhile+data+collection+was+done+through+deepth+interviews+and+documentations.%0D%0ASatisfaction+users+cards+JKN+about+of+services+at+puskesmas+city+the+earth+clownish%2C+seen+from+2+(+two+)+aspects%3A+the+accuracy+of+the+puskesmas+in+give+medicine+and+the+accuracy+of+the+puskesmas+in+made+reference+to+a+higher+level.%0D%0AOn+the+accuracy+of+the+puskesmas+in+provide+a+cure+diberoleh+the+result+that+users+Jaminan+Kesehatan+Nasional+cards+(+JKN+)+is+quite+satisfied+to+health+services+at+Puskesmas+Kotabumi+Udik+because+the+service+provided+by+Puskesmas+Kotabumi+Udik+enough+to+fulfill+service+criteria+good+quality+namely+speed+in+time+of+waiting+of+medicine+giving%2C+the+accuracy+of+in+the+provide+a+cure%2C+ease+prosedure+redemption+medicine%2C+friendliness+officers+and+comfort+throughout+of+waiting+of+medicine+giving.+In+the+as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