?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PROFESIONALISME+PEGAWAI+KANTOR+PELAYANAN+TERPADU+SATU+PINTU+(KPTSP)+KABUPATEN+TANGGAMUS+DALAM+PEMBERIAN+SURAT+IZIN+TEMPAT+USAHA+(SITU)&rft.creator=RANI+SORAYA%2C+1116021087&rft.subject=JS+Local+government+Municipal+government&rft.description=Pelayanan+Publik+merupakan+suatu+bentuk+interaksi+atau+hubungan+antara+penyedia+layanan+dan+penerima+layanan.+Penyedia+layanan+yaitu+lembaga+pemerintah+atau+unit+kerja+dilakukan+oleh+pegawai+pemerintahan+dan+sebagai+penerima+pelayanan+adalah+masyarakat+yang+menjadi+pemohon.+Pelayanan+publik+yang+masuk+dalam+hubungannya+dengan+perizinan+mempunyai+arti+bahwa+pelayanan+ini+diminta+oleh+pemohon+untuk+meminta+ijin+usaha+kepada+lembaga+pemerintahan+agar+izin+usaha+pemohon+resmi+dan+sah+terdaftar.+Konsep+pelayanan+KPTSP+(Kantor+Pelayanan+Terpadu+Satu+Pintu)+Kabupaten+Tanggamus+dijalankan+dengan+menggunakan+cara+yang+dipusatkan+pada+satu+pintu+saja%2C+yang+artinya+satu+jalur+saja%2C+sehingga+diharapkan+terwujudnya+pelayanan+yang+lebih+efektif+dan+efisien+bagi+para+pemohon.+Pada+kenyataannya+pelayanan+menemui+masalah+yaitu+belum+efektif%2C+adanya+tindakan+pungutan+lebih+di+luar+biaya+izin%2C+pegawai+mengambil+imbalan+materi%0D%0Auntuk+keperluan+pribadi+dan+waktu+yang+lebih+lama+daripada+standar+prosedur+perizinan+yang+telah+dibuat.%0D%0ATujuan+Penelitian+ini+adalah+untuk+mengetahui+profesionalisme+pegawai+dalam+pelayanan+SITU+(Surat+Izin+Tempat+Usaha)+di+KPTSP+(Kantor+Pelayanan+Terpadu+Satu+Pintu)+Kabupaten+Tanggamus.+Penelitian+ini+dilakukan+dengan+tipe+penelitian+kualitatif.+Informan+terdiri+dari+9+orang+yang+ditentukan+secara+purposive+(bertujuan).+Informan+penelitian+terdiri+dari+3+orang+pegawai+di+KPTSP+Kabupaten+Tanggamus%2C+lalu+3+orang+pemohon+yang+membuat+dan+mendapatkan+izin+SITU%2C+kemudian+3+orang+tertolak+atau+belum+mendapatkan+izin.+Tehnik+yang+digunakan+dalam+pengumpulan+data+adalah+metode+wawancara%2C+observasi%2C+dan+mengumpulkan+dokumentasi+yang+berkaitan+dengan+penelitian.+Data+yang+diperoleh+dianalisis+dan+disajikan+secara+deskriptif.%0D%0AHasil+penelitian+menunjukan+bahwa+pegawai+sudah+masuk+dalam+kategori+profesionalisme%2C+ditunjukan+oleh+indikator+pada+pegawai+mempunyai+ilmu%2C+pengalaman+serta+kecerdasan+dan+pegawai+mempunyai+sikap+mandiri.+Hal+ini+didukung+oleh+sikap+pegawai+untuk+usaha+bekerja+untuk+mempunyai+pengetahuan%2C+kemampuan%2C+dan+sikap+kerja+yang+cukup+baik.+Sikap+yang+belum+sepenuhnya+dimiliki+pegawai+yang+belum+masuk+kategori+profesionalisme+adalah+indikator+pada+pegawai+mempunyai+keterampilan+yang+tinggi+dan+pegawai+belum+berorientasi+ke+depan.+Hal+ini+dikarenakan+masih+ada+masalah+ditemukan+dari+pelayanan+perizinan+belum+sesuai+standar+SOP.%0D%0AKata+Kunci%3A+Profesionalisme%2C+Sikap+Pegawai+dan+Prosedur+Perizinan.%0D%0A%0D%0A%0D%0Aabstrak+bahasa+inggris%0D%0A%0D%0APublic+service+is+a+interaction+or+relationship+between+service+providers+and+service+recipients.+The+service+provider+is+a+government+agency+or+unit+of+work+by+government+officials+and+as+a+recipient+of+the+service+is+a+society+that+as+the+applicant.+Public+services+included+in+relation+to+the+licensing+means+that+the+service+is+requested+the+applicant+to+request+a+business+license+to+the+government+agencies+in+order+to+permit+the+applicant+formally+and+legally+registered.+Concept+service+in+KPTSP+Office+(Single+Contact+Service+Office)+District+Tanggamus+using+concentrated+manner+on+one+door+only%2C+which+only+one+lane%2C+so+expect+the+realization+of+services+more+effective+and+efficient+for+the+applicants.+In+fact+service+find+a+problem+such+as+is+not+effective%2C+their+actions+more+charges+beyond+the+cost+of+permits%2C+employees+taking+material+for+personal+use+and+a+longer+time+than+standard+licensing+procedures+that+have+been+made.%0D%0AThe+purpose+of+this+study+was+to+determine+the+attitude+of+professionalism+of+employees+in+the+service+business+license+in+KPTSP+Office+(Single+Contact+Service+Office)+District+Tanggamus.+This+research+was+the+type+of+qualitative+research.+Informants+taken+of+9+people+were+determined+by+purposive.+Informants+taken+of+three+employees+in+KPTSP+Tanggamus%2C+then+3+applicants+were+business+license+accepted%2C+and+then+3+applicants+rejected+or+not+received+permission.+Techniques+used+in+data+collection+were+interviews%2C+observation%2C+and+collect+the+documentation+related+to+the+research.+The+data+obtained+are+analyzed+and+presented+descriptively.%0D%0AThe+results+showed+that+the+attitude+of+employees+that+are+included+in+the+category+of+professionalism+is+an+indicator+of+the+employees+have+knowledge%2C+experience+and+intelligence%2C+and+then+employees+have+an+independent+attitude.+This+is+supported+by+the+attitude+of+employees+to+work+effort+to+have+the+knowledge%2C+abilities%2C+and+attitudes+that+work+quite+well.+An+attitude+that+owned+employees+have+not+been+included+in+the+category+of+professionalism+is+an+indicator+of+the+employees+have+high+skills+and+the+employee+has+not+been+oriented+to+the+front.+This+is+because+there+are+still+any+problems+invented+from+the+licensing+service+not+yet+standart+operasional+procedure.%0D%0AKeywords%3A+Professionalism%2C+Employee+Attitudes+and+Procedures+licensing.&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2016-03-23&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F21898%2F1%2FABSTRAK%2520%2528ABSTRACT%2529.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F21898%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F21898%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++RANI+SORAYA%2C+1116021087++(2016)+PROFESIONALISME+PEGAWAI+KANTOR+PELAYANAN+TERPADU+SATU+PINTU+(KPTSP)+KABUPATEN+TANGGAMUS+DALAM+PEMBERIAN+SURAT+IZIN+TEMPAT+USAHA+(SITU).++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F21898%2F