?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=EVALUASI+STRATEGI+PENINGKATAN+KUALITAS+PELAYANAN%0D%0APADA+RUMAH+SAKIT+DAERAH+DEMANG+SEPULAU+RAYA%0D%0A(RSDDSR)+KABUPATEN+LAMPUNG+TENGAH&rft.creator=LENA+JUNIAWATI%2C+1216041059&rft.subject=+&rft.description=Rumah+Sakit+Umum+Daerah+Demang+Sepulau+Raya+tahun+2014+mengalami%0D%0Apenurunan+kinerja+yang+berarti+turunnya+kualitas+pelayanan+.+Oleh+karena+itu%0D%0Arumah+sakit+membentuk+sebuah+strategi+untuk+meningkatkan+kualitas+pelayanan.%0D%0AMaka+penelitian+ini+bertujuan+untuk+mengevaluasi+atau+menilai+strategi+Rumah%0D%0ASakit+Demang+Sepulau+Raya+Lampung+Tengah+dalam+meningkatkan+kualitas%0D%0Apelayanannya.+Rumusan+masalah+dalam+penelitian+ini+adalah+bagaimana+Strategi%0D%0Apeningkatan+kualitas+pelayanan+pada+Rumah+Sakit+Daerah+Demang+Sepulau+Raya%0D%0ALampung+Tengah.%0D%0AJenis+penelitian+ini+adalah+penelitian+deskriptif+dengan+pendekatan+kualitatif.+Data%0D%0Adikumpulkan+melalui+wawancara%2C+observasi+dan+dokumentasi.+Analisis+data%0D%0Adilakukan+dengan+reduksi+data%2C+penyajian+data+dan+penarikan+kesimpulan+atau%0D%0Averifikasi.+Dalam+mengevaluasi+strategi+dengan+3+kegiatan+yaitu+Penyelidikan+atas%0D%0Alandasan+yang+mendasari+strategi%2C+pembandingan+hasil+yang+diharapkan+dengan%0D%0Ahasil+yang+sebenarnya%2C+Pengambilan+tindakan+korektif+.%0D%0AStrategi+peningkatan+kualitas+pelayanan+ini+buruk+karena+masih+banyak+masalah%0D%0Ayaitu+faktor+internal+berupa+manajemen+SDM+yang+kurang+serta+faktor+eksternal%0D%0Ayaitu+sosial+budaya+berupa+persepsi+masyarakat%2C+selain+itu+juga+faktor+kinerja%0D%0Abelum+sesuai+dengan+standar+yang+ditentukan.+Serta+Adanya+tindakan+perbaikan%0D%0Ayang+belum+memenuhi+kebutuhan+dalam+pelayanan+pasien.+Kesimpulan+dari%0D%0Apenelitian+ini+yaitu+strategi+Peningkatan+Kualitas+Pelayanan+masih+buruk+karena%0D%0Amasih+banyak+permasalahan+dalam+pengimplementasian+strategi.+Oleh+karena+itu%0D%0Amaka+sebaiknya+pemerintah+lebih+serius+dalam+mengadakan+pengawasan+dengan%0D%0Amengadakan+sidak+selain+itu+rumah+sakit+juga+seharusnya+meningkatkan%0D%0Apengadaan+jumlah+fasilitas%2C+meningkatkan+kuantitas+sumber+daya+manusia%2C%0D%0Ameningkatkan+keamanan+yang+ada+serta+meningkatkan+kinerja+pegawai.%0D%0AKata+kunci+%3A+Manajemen+Strategi%2C+Evaluasi+Strategi%2C+Kualitas+Pelayanan+Publik%0D%0A%0D%0AEVALUATION+STRATEGY+IN+QUALITY+SERVICES+MANAGEMENT%0D%0AOF+DEMANG+SEPULAU+RAYA+REGIONAL+PUBLIC+HOSPITAL%0D%0A(RSUDDSR)+LAMPUNG+TENGAH%0D%0A%0D%0AIn+2014%2C+the+Regional+Public+Hospital+of+DemangSepulau+Raya+(RSUDDSR)%0D%0Aencountered+a+decrease+in+performance+which+meant+a+decrease+in+services.%0D%0ATherefore%2C+the+hospital+needed+to+set+up+a+strategy+to+improve+the+quality+of+its%0D%0Aservices.+So+this+study+attemptsed+to+evaluate+or+assessed+the+strategy+the+hospital.%0D%0AThe+research+formulation+of+this+study+was+evaluating+the+strategy+in+quality%0D%0Aservices+management+ofDemangSepulau+Raya+Regional+Public+Hospital+Lampung%0D%0ATengah.%0D%0AThis+research+used+a+descriptive+study+with+qualitative+approach.+The+data+were%0D%0Acollected+through+interviews%2C+observation+and+documentation%3B+and+were+analyzed%0D%0Awith+data+reduction%2C+data+presentation+and+conclusion+or+verification.+There+were%0D%0Athree+steps+during+the+investigation+process%2C+they+were%3A+investigatingthe+ground+of%0D%0Athe+company's+management+strategy+%2Ccomparing+the+expected+results+with+the%0D%0Aactual+results%2C+and+taking+a+corrective+action.%0D%0AThe+result+revealed+that+the+strategy+managementimplemented+by+the+hospital+was%0D%0Apoor.+There+were+still+quite+a+lot+ofshortcomings+in+its+performances%3B+the+internal%0D%0Afactors+waslack+of+human+resources+management+in+serving+the+patients%2C+while+the%0D%0Aexternal+factors+named+social+and+cultural+as+society+perception.+Besides%2C+the%0D%0Aperformance+of+DemangSepulau+Raya+Regional+Public+Hospital+(RSUDDSR)+had%0D%0Anot+fulfilled+the+prescribed+standards.+After+all%2C+the+efforts+in+improving+the+quality%0D%0Amanagement+had+not+met+the+needs+in+servingpatients.The+conclusion+from+this%0D%0Aresearch+namely+the+strategy+of+increasing+the+quality+of+the+service+was+bad%0D%0Abecause+there+were+still+many+problems+in+implementing+the+strategy+.Therefore%2C+it%0D%0Ais+important+that+the+government+supervise+the+system+more+seriously+by%0D%0Aconducting+unannounced+inspections+more+often.+It+is+also+significant+that+the%0D%0Ahospital+increase+the+number+of+its+facilities+and+human+resources%2C+while%0D%0Aimproving+the+security+system+andemployees%E2%80%99workperformances.%0D%0AKeywords+%3A+Management+Strategy%2C+Evaluation+Strategy%2C+Quality+of+Public%0D%0AServices&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2016-06-13&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F22617%2F1%2FABSTRAK%2520%2528ABSTRACT%2529.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F22617%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.id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