creators_name:  HALIANA GHAIDA SANJAYA , (1114131054)
creators_id: haliana.ghaida@yahoo.com
type: other
datestamp: 2016-08-24 03:48:20
lastmod: 2016-08-24 03:48:38
metadata_visibility: show
title: ANALISIS KEBERHASILAN KOPERASI AMANAH DI KECAMATAN
LANGKAPURA KOTA BANDAR LAMPUNG
ispublished: pub
subjects: HD28
subjects: HJ
subjects: S1
full_text_status: restricted
abstract: ABSTRAK

Penelitian ini bertujuan untuk mengetahui: kinerja badan usaha Koperasi Amanah,
kontribusi Koperasi Amanah terhadap pembangunan, dan tingkat kepuasan
anggota terhadap kinerja pelayanan Koperasi Amanah. Penelitian ini dilakukan di
Koperasi Amanah Kecamatan Langkapura Kota Bandar Lampung. Jumlah
responden pada penelitian ini adalah 68 orang, yaitu seluruh anggota Koperasi
Amanah yang aktif. Metode analisis yang digunakan adalah analisis deskriptif,
analisis service quality (servqual), dan importance performance analysis (IPA).
Hasil penelitian menunjukkan bahwa: kinerja badan usaha Koperasi Amanah
termasuk dalam kategori cukup berkualitas. Meskipun demikian, jika dilihat dari
segi kontribusi koperasi ini terhadap pembangunan diantaranya ketaatan koperasi
dalam pembayaran pajak, pertumbuhan penyerapan tenaga kerja, dan tingkat upah
karyawan, koperasi ini telah dinilai belum baik. Bahkan, jika dilihat dari segi
pembayaran pajak dan penyerapan kerja, koperasi ini telah digolongkan tidak
baik, belum menyerap tenaga kerja, dan upah karyawan lebih kecil dibandingkan
UMR yang berlaku. Tingkat kepuasan anggota terhadap kinerja pelayanan
Koperasi Amanah dilihat dari dimensi tangibles, reliability, responsiveness,
assurance, dan empathy menunjukkan bahwa anggota belum puas akan pelayanan
koperasi, terutama pada dimensi responsiveness yang memiliki gap tertinggi.
Akan tetapi, dimensi assurance dinilai merupakan dimensi yang dianggap paling
baik kinerjanya.
Kata kunci: keberhasilan, kinerja, koperasi

ABSTRACT

This research aims to determine the business entities performance of Amanah
Cooperative, contribution of Amanah Cooperative toward development, and the
satisfaction level of members to service performance at Amanah Cooperative.
This research was conducted at Amanah Cooperative in Langkapura Sub District
of Bandar Lampung City. The number of respondents was 68 who were active
members in Amanah Cooperative. The data was analyzed by descriptive analysis,
service quality (servqual), and importance performance analysis (IPA). The
results showed that Amanah Cooperative business entities performance including
the category of sufficient quality. However, if the terms of this cooperative
contribution to the development of cooperatives in observance among tax
payment, employment growth and wage levels of employees, the cooperative has
not been well assessed. In fact, if the terms of payment of taxes and labor
absorption, this cooperative has been classed not good, not employment, and
wages of employees less than the minimum wage applicable. The satisfaction level
of members to the service performance at Amanah Cooperative seen from
tangibles, reliability, responsiveness, assurance, and empathy dimension showed
that the members were not satisfied by the service provided, especially on the
dimensions of responsiveness for it had the highest gap. However, the assurance
dimension was considered as the most excellent performance.
Key words: cooperative, performance, success
date: 2016-07-20
publisher: FAKULTAS PERTANIAN
place_of_pub: UNIVERSITAS LAMPUNG
citation:    HALIANA GHAIDA SANJAYA , (1114131054)  (2016) ANALISIS KEBERHASILAN KOPERASI AMANAH DI KECAMATAN LANGKAPURA KOTA BANDAR LAMPUNG.  FAKULTAS PERTANIAN, UNIVERSITAS LAMPUNG.     
document_url: http://digilib.unila.ac.id/23609/1/ABSTRAK%20%28ABSTRACT%29.pdf
document_url: http://digilib.unila.ac.id/23609/2/SKRIPSI%20FULL.pdf
document_url: http://digilib.unila.ac.id/23609/3/SKRIPSI%20TANPA%20BAB%20PEMBAHASAN.pdf