%A 1211011173 ELISA NURINDA PUTRI 
%T THE EFFECT OF JOB SATISFACTION AND WORK LOYALTY ON
ORGANIZATIONAL CITIZENSHIP BEHAVIOR
%X This research placed in Bank Indonesia Bandar Lampung Representative Office, discusses
about the influence of job satisfaction consist and work loyalty on Organizational
Citizenship Behavior in Bank Indonesia Bandar Lampung Representative Office. The
variables are (1) job satisfaction that of work itself, supervision, workers, promotion and
pay (2) work loyalty that consist of personal characteristic, job characteristic, characteristic
design?s company and experience gained in work (3) Organizational Citizenship Behavior
consist of altruism, conscientiousness, sportsmanship, courtesy and civic virtue. This
research aims to search: (1) The influence of job satisfaction on Organizational Citizenship
Behavior (2) The influence of work loyalty on Organizational Citizenship Behavior (3) The
influence of job satisfaction and work loyalty simultaneously on Organizational Citizenship
Behavior. This research is catagorized as a survey research. Types of data used in this
research is quantitative data or shaped number. The instrument of this research uses
questionnaire. Population in this research is the employees include security of Bank
Indonesia Bandar Lampung Representative Office numbered 73 people. Validity test uses
Pearson Product Moment meanwhile the reability test uses Alpha Cronbach. Multiple
Linear Regression Analysis is used to test the hypothesis in this research. The results of the
study found that this research accepted the hypotheses: (1) Job satisfaction has positive and
significant influence on employee?s performance in Bank Indonesia Bandar Lampung
Representative Office. (2) Work loyalty has positive and significant influence on employee?s
performance in Bank Indonesia Bandar Lampung Representative Office. (3) The job
satisfaction and work loyalty together influence Organizational Citizenship Behavior in
Bank Indonesia Bandar Lampung Representative Office. Work loyalty is the dominant
variable. Suggestion for Bank Indonesia Bandar Lampung Representative Office are (1)
Make a periodic survey about employees job desk related to their position in the department
(2) Make a periodically survey about the knowledge of employees about existing activities
in Bank Indonesia, so no one will miss the information (3) The author suggested to the next
researchers have to focus on indicators that provide such influence that contribute to the
work of the department and information activities in the company.
Keywords: Job Satisfaction, Work Loyalty, Organizational Citizenship Behavior.
%C UNIVERSITAS LAMPUNG
%D 2017
%I FAKULTAS EKONOMI DAN BISNIS
%L eprints25148