RESTY ISMILYA, 1321011021 (2016) Analisis Dimensi Kualitas Pelayanan Unit Teller Terhadap Kepuasan Nasabah Tabungan Bank Rakyat Indonesia Persero Unit Kantor Cabang Teluk Betung Analysis Dimension Of Unit Teller Quality Service Toward Customer Satisfaction Saving PT Bank Rakyat Indonesia (Persero) Unit Branch Office Of Teluk Betung. Masters thesis, Universitas Lampung.