?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=HUBUNGAN+8+PRINSIP+PELAYANAN+UMUM+DENGAN+KEPUASAN+PELAYANAN+PESERTA+PADA+PT+TASPEN+(PERSERO)+CABANG+BANDAR+LAMPUNG&rft.creator=Sudarsono%2C+PUPUT+MEIYANA&rft.subject=HD28+Management.+Industrial+Management&rft.subject=HN+Social+history+and+conditions.+Social+problems.+Social+reform&rft.description=As+a+form+of+reward+on+the+entire+civil+service+bureaucracy+after+entering+a+period+of+retirees%2C+the+Government+provides+social+security+in+the+form+of+pension+funds%2C+thus+expected+to+provide+assurance+of+the+continuity+of+income%2C+even+though+the+service+concerned+has+ended.%0D%0AThe+problem+is+whether+the+formulation+of+research+service+provision+of+pension+fund+in+PT+Taspen+(Persero)+the+branch+of+Lampung+impact+on+the+satisfaction+of+participants+insurance+civil+servants+savings+in+accordance+with+eight+principles+common+service+the+principle+of+public+services.+The+purpose+of+this+writing+is+to+know+the+participants+'+assessment+of+the+services+provided+by+PT+TASPEN+(Persero)+based+on+the+principle+of+Bandar+Lampung+branch+of+the+public+service.%0D%0ABased+on+the+result+analysis+and+discussion+can+be+concluded+that+the+provision+of+services+in+the+pension+fund+by+PT+Taspen+(Persero)+the+branch+of+Lampung+has+not+been+fully+meet+the+degree+of+satisfaction+participants.+This+is+because+the+overall+principle+of+public+service+which+is+used+as+a+benchmark+in+the+system+of+public+services+has+not+been+optimally+implemented+e.g.+in+terms+of+product+information+services.%0D%0AKeywords%3A+8+Principles+of+service%2C+Service+Satisfaction.%0D%0A%0D%0ASebagai+wujud+penghargaannya+pada+seluruh+pegawai+birokrasi+setelah+memasuki+masa+purnabakti%2C+pemerintah+memberikan+jaminan+sosial+berupa+Dana+Pensiun%2C+dengan+demikian+diharapkan+dapat+memberikan+jaminan+kelangsungan+pendapatan%2C+meskipun+masa+bakti+yang+bersangkutan+telah+berakhir.%0D%0ARumusan+masalah+dari+penelitian+yaitu+apakah+pelayanan+pemberian+dana+pensiun+pada+PT+TASPEN+(Persero)+Cabang+Bandar+Lampung+berpengaruh+terhadap+kepuasan+peserta+Tabungan+Asuransi+Pegawai+Negeri+sesuai+dengan+delapan+prinsip+pelayanan+umum+prinsip+pelayanan+umum.%0D%0ATujuan+penulisan+ini+adalah+untuk+mengetahui+penilaian+peserta+terhadap+layanan+yang+diberikan+oleh+PT+TASPEN+(Persero)+Cabang+Bandarlampung+berdasarkan+prinsip+layanan+umum.%0D%0ABerdasarkan+hasil+analisis+dan+pembahasan+dapat+disimpulkan+bahwa+pelayanan+pemberian+dana+pensiun+pada+peserta+oleh+PT+Taspen+Persero+Cabang+Bandar+Lampung+belum+sepenuhnya+memenuhi+tingkat+kepuasan+peserta+.+Hal+ini+dikarenakan+secara+keseluruhan+prinsip+layanan+umum+yang+digunakan+sebagai+tolak+ukur+dalam+sistem+layanan+umum+belum+dilaksanakan+secara+optimal+misalnya+dalam+hal+informasi+produk+layanan.%0D%0AKata+Kunci+%3A+8+Prinsip+Pelayanan%2C+Kepuasan+Pelayanan.&rft.publisher=Fakultas+Ekonomi+dan+Bisnis&rft.date=2013-01-08&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F258%2F1%2FABSTRACT.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F258%2F2%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F258%2F3%2FBAB%2520I.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F258%2F4%2FBAB%2520II.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F258%2F5%2FBAB%2520III.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F258%2F6%2FBAB%2520IV.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F258%2F7%2FBAB%2520V.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F258%2F8%2FDAFTAR%2520PUSTAKA.pdf&rft.format=archive&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F258%2F9%2FLAMPIRAN.zip&rft.identifier=++Sudarsono%2C+PUPUT+MEIYANA++(2013)+HUBUNGAN+8+PRINSIP+PELAYANAN+UMUM+DENGAN+KEPUASAN+PELAYANAN+PESERTA+PADA+PT+TASPEN+(PERSERO)+CABANG+BANDAR+LAMPUNG.++Fakultas+Ekonomi+dan+Bisnis%2C+Universitas+Lampung.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F258%2F