?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PENGARUH+KUALITAS+PELAYANAN+PADA+KEPUASAN+PASIEN+DI%0D%0APUSKESMAS+RAWAT+INAP+TANJUNG+MAS+MAKMUR%0D%0AKABUPATEN+MESUJI+PROVINSI+LAMPUNG&rft.creator=DEWI+MEILANA+%2C+1311011039&rft.subject=HD61+Risk+Management&rft.description=Puskesmas+sebagai+penyedia+layanan+publik+yaitu+pelayanan+jasa+kesehatan+harus%0D%0Amampu+memenuhi+harapan+dan+tuntutan+masyarakat.+Masyarakat+umumnya+pasti%0D%0Amemiliki+keinginan+mendapat+pelayanan+yang+cepat%2C+tepat%2C+tanggap%2C+bertanggung%0D%0Ajawab%2C+aman%2C+bermutu%2C+serta+merata+dan+non-diskriminatif.+Permasalahan+dalam%0D%0Apenelitian+ini+adalah+apakah+kualitas+pelayanan+yang+terdiri+dari+bukti+fisik%2C%0D%0Akehandalan%2C+daya+tanggap%2C+jaminan+dan+empati+berpengaruh+positif+dan+signifikan%0D%0Aterhadap+kepuasan+pasien.%0D%0ATujuan+penelitian+ini+yaitu+untuk+mengetahui+seberapa+besar+pengaruh+dimensi%0D%0Akualitas+layanan+yang+terdiri+dari+bukti+fisik%2C+kehandalan%2C+daya+tanggap%2C+jaminan+dan%0D%0Aempati+terhadap+tingkat+kepuasan+pasien+di+Puskesmas+Rawat+Inap+Tanjung+Mas%0D%0AMakmur.+Sampel+pada+penelitian+ini+adalah+pasien+Puskesmas+Rawat+Inap+Tanjung%0D%0AMas+Makmur+sebanyak+100+orang+yang+ditentukan+melalui+metode+probability%0D%0Asampling%2C+dengan+teknik+purposive+sampling.+Desain+penelitian+yang+digunakan%0D%0Aadalah+penelitian+deskriptif+verikatif%2C+penelitian+ini+menggunakan+analisis+regresi%0D%0Alinier+berganda.+Untuk+menguji+hipotesis+setiap+variabel+bebas+digunakan+uji+t+dan%0D%0Auntuk+menguji+hipotesis+variabel+secara+simultan+digunakan+uji+F.%0D%0AHasil+penelitian+ini+adalah+secara+simultan+variabel+kualitas+layanan+yang+terdiri+dari%0D%0Abukti+fisik%2C+kehandalan%2C+daya+tanggap%2C+jaminan%2C+dan+empati+berpengaruh+positif%0D%0Aterhadap+kepuasan+pasien.Variabel+bebas+yang+memiliki+pengaruh+terbesar+yaitu%0D%0Akehandalan+(X2)+dengan+nilai+%CE%B2+%3D+0%2C264.+Kontribusi+variabel+kualitas+layanan+yang%0D%0Aterdiri+dari+bukti+fisik+(X1)%2C+kehandalan+(X2)%2C+daya+tanggap+(X3)%2C+jaminan+(X4)+dan%0D%0Aempati+(X5)+dalam+mempengaruhi+variabel+Y+(Kepuasan+pasien)+sebesar+54%2C3%25%2C%0D%0Asisanya+dipengaruhi+oleh+variabel+lain.%0D%0AKata+kunci%3A+Kualitas+Pelayanan%2C+bukti+fisik%2C+empati%2C+daya+tanggap%2C+kehandalan%2C%0D%0Ajaminan%2C+kepuasan+pasien+puskesmas.%0D%0A%0D%0AABSTRACT%0D%0A%0D%0AClinic+a+provider+of+public+services+i.e.+health+services+must+be+able+to+meet+the%0D%0Aexpectations+and+demands+of+society.+The+community+generally+must+have+desire+got%0D%0Afast+service%2C+prompt%2C+responsive%2C+responsible%2C+safe%2C+quality%2C+as+well+as+equitable+and%0D%0Anon-discriminatory.+The+problem+in+this+research+is+whether+the+quality+of+service%0D%0Athat+consists+of+physical+evidence%2C+reliability%2C+responsiveness%2C+assurance+and+empathy%0D%0Aof+positive+and+significant+effect+against+the+patient's+satisfaction.%0D%0AThe+purpose+of+this+research+is+to+find+out+how+big+the+influence+of+dimensions+of%0D%0Aservice+quality+which+consists+of+tangible%2C+reliability%2C+responsiveness%2C+assurance+and%0D%0Aempathy+towards+the+satisfaction+rate+of+patients+in+the+Inpatient+Clinics+Tanjung%0D%0AMas+Makmur+The+sample+in+this+research+is+the+patient's+Inpatient+Clinics+Tanjung%0D%0AMas+Prospered+as+many+as+100+people+are+determined+through+the+method+of%0D%0Aprobability+sampling%2C+purposive+sampling+technique.+Design+research+is+descriptive%0D%0Aresearch+verikatif%2C+research+using+multiple+linear+regression+analysis.+To+test+the%0D%0Ahypothesis+test+free+to+use+each+variable+t+and+to+test+the+hypothesis+test+used+the%0D%0Asimultaneous+variable+F.%0D%0AThe+results+of+this+research+are+simultaneously+variable+service+quality+which%0D%0Aconsists+of+tangible%2C+reliability%2C+responsiveness%2C+assurance%2C+empathy+and+positive%0D%0Aeffect+toward+satisfaction+of+the+patient.+Free+variables+that+have+the+greatest%0D%0Ainfluence%2C+namely+reliability+(X+2)+with+a+value+of+%CE%B2+%3D+0.264.+Contribution+of+variable%0D%0Aquality+of+service+that+consists+of+physical+evidence+(X+1)%2C+reliability+(X+2)%2C%0D%0Aresponsiveness+(X+3)%2C+guarantee+(X+4)+and+empathy+(X+5)+in+affecting+the+variable+Y%0D%0A(Patient+Satisfaction)+of+54%2C3%25%2C+the+rest+is+affected+by+other+variables.%0D%0AKata+Kunci%3A+Service+of+quality%2C+tangible%2C+empathy%2C+responsiveness%2C+reliability%2C%0D%0Aassurance%2C+satisfaction+of+patients+clinic.&rft.publisher=FAKULTAS+EKONOMI+DAN+BISNIS+&rft.date=2017-02-17&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F26066%2F1%2FABSTRAK%2520%2528ABSTRACT%2529.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F26066%2F19%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F26066%2F20%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++DEWI+MEILANA+%2C+1311011039++(2017)+PENGARUH+KUALITAS+PELAYANAN+PADA+KEPUASAN+PASIEN+DI+PUSKESMAS+RAWAT+INAP+TANJUNG+MAS+MAKMUR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