?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PERANCANGAN+CUSTOMER+RELATIONSHIP+MANAGEMENT+(CRM)+DENGAN+FRAMEWORK+ZACHMAN+DI+JURUSAN+ILMU+KOMPUTER+UNIVERSITAS+LAMPUNG&rft.creator=APRILLIA+DEWI%2C++1317051011&rft.subject=Q+Science+(General)&rft.subject=QA76+Computer+software&rft.description=%0D%0ACustomer+Relationship+Management+(CRM)+adalah+salah+satu+strategi+bisnis+yang+berorientasi+pada+pelanggan.+Dengan+CRM%2C+organisasi+akan+mengetahui+apa+yang+diharapkan+dan+diperlukan+pelanggan+sehingga+akan+meningkatkan+pelayanan.+Perancangan+CRM+di+Jurusan+Ilmu+Komputer+menggunakan+Framework+Zachman+sebagai+salah+satu+bentuk+pendekatan+yang+dapat+menggambarkan+rancangan+sistem+informasi.+Penelitian+ini+menggunakan+metode+portofolio+matriks+komposit+Ward+and+Peppard+dan+analisis+proses+bisnis+untuk+menentukan+kandidat+aplikasi%2C+selanjutnya+kandidat+aplikasi+dibagi+ke+dalam+dua+kelompok+yaitu+kelompok+sistem+informasi+prioritas+utama+dan+kelompok+sistem+informasi+bukan+prioritas+utama.+Terdapat+lima+sistem+informasi+yang+masuk+dalam+kelompok+sistem+informasi+prioritas+utama%2C+selanjutnya+aplikasi-aplikasi+ini+akan+dirancang+dengan+Framework+Zachman+pada+penelitian+berikutnya.+%0D%0AKata+kunci+%3A+framework+Zachman%2C+CRM%2C+Universitas%2C+Ward+and+Peppard.%0D%0A%0D%0A%0D%0AABSTRACT%0D%0A%0D%0ACustomer+Relationship+Management+(CRM)+is+one+of+the+customer-oriented+business+strategies.+With+CRM%2C+organizations+will+know+what+customers+expect+and+need+to+improve+services.+The+design+of+CRM+in+Computer+Science+Department+using+the+Zachman+Framework+as+one+form+of+approach+that+can+describe+the+design+of+information+systems.+This+research+uses+Ward+and+Peppard+composite+matrix+method+and+business+process+analysis+to+determine+application+candidates%2C+then+application+candidates+are+divided+into+two+groups%3A+the+main+priority+information+system+group+and+the+information+system+group+is+not+the+main+priority.+There+are+five+information+systems+that+fall+into+the+main+priority+information+system+group%2C+then+the+applications+will+be+designed+with+the+Zachman+Framework+in+three+prespective+thats+are+Planner%2C+Owner+and+Designer.%0D%0A%0D%0AKeywords%3A+Zachman+framework%2C+CRM%2C+University%2C+Ward+and+Peppard.%0D%0A&rft.publisher=FAKULTAS+MATEMATIKA+DAN+ILMU+PENGETAHUAN+ALAM&rft.date=2017-07-28&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F27767%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F27767%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F27767%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++APRILLIA+DEWI%2C+1317051011++(2017)+PERANCANGAN+CUSTOMER+RELATIONSHIP+MANAGEMENT+(CRM)+DENGAN+FRAMEWORK+ZACHMAN+DI+JURUSAN+ILMU+KOMPUTER+UNIVERSITAS+LAMPUNG.++FAKULTAS+MATEMATIKA+DAN+ILMU+PENGETAHUAN+ALAM%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F27767%2F