?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=MANAJEMEN+PELAYANAN+KESEHATAN+BAGI+PESERTA%0D%0ABADAN+PENYELENGGARA+JAMINAN+SOSIAL+%0D%0ADI+RUMAH+SAKIT+UMUM+DAERAH%0D%0AAHMAD+YANI+KOTA+METRO%0D%0A&rft.creator=Datas+Jaya+Melinting%2C+1016041037&rft.subject=H+Social+Sciences+(General)&rft.description=%0D%0AHEALTH+SERVICES+MANAGEMENT+FOR+PARTICIPANTS+OF+SOCIAL+SECURITY+SERVICES+AGENCY+IN+GENERAL+HOSPITAL+REGIONS%0D%0AAHMAD+YANI+METRO+CITY%0D%0A%0D%0A%0D%0ABy%0D%0A%0D%0ADatas+Jaya+Melinting%0D%0A%0D%0AAbstract%0D%0A%0D%0AThis+study+aims+to+determine+the+management+of+health+services+for+social+security+services+agency++participants+in+General+Hospital+Regions++Ahmad+Yani+Metro+City+and+know+what+obstacles+that+hinder+the+service+management.+The+type+of+research+in+this+study+is+descriptive+and+data+collection+methods+conducted+in+this+study+is+by+way+of+observation%2C+interviews%2C+and+documentation.+The+result+of+this+research+is+the+planning+function+which+will+be+done+by+General+Hospital+Regions+Ahmad+Yani+Metro+City+in+the+management+of+health+service+for+the+patient+Social+Security+Services+Agency++has+maximal.+On+organizationing+functions%2C+the+procedure+performed+by+Ahmad+Yani+City+Hospital+employees+in+Metro+is+in+accordance+with+the+applicable+SOP.+For+the+service+procedure+performed+patient+Social+Security+Services+Agency++also+been+good+from+patient+acceptance+until+return+of+patient.+In+the+actuating+function%2C+focus+on+Human+Resources.+Human+resources+or+employees+at+Ahmad+Yani+Hospital+Metro+City+is+still+limited+dibutikan+the+existence+of+patients+Social+Security+Services+Agency++queuing.+Employee+education+background+is+in+accordance+with+education+and+professionalnya.+General+Hospital+Regions+Ahmad+Yani+Metro+City+also+has+provided+training+and+special+skills+for+employees+who+still+need.+In+controlling+function+focus+on+service+culture.+The+service+culture+of+Ahmad+Yani+Hospital+of+Metro+City+has+not+been+applied+S6+(greeting%2C+smiling%2C+greeting%2C+polite%2C+courteous%2C+patient).+Obstacles+faced+by+General+Hospital+Regions+Ahmad+Yani+Metro+City+is+the+lack+of+human+resources%2C+where+it+appears+that+the+implementation+of+competent+human+resources+deficiencies+perform+their+duties+and+functions%2C+especially+in+terms+of+socialization+regarding+the+policy+of+Social+Security+Services+Agency++program.+The+next+obstacle+is+in+serving+the+Social+Security+Services+Agency++patient+is+the+regulation+or+regulation+of+his+Social+Security+Services+Agency++that+often+change+without+any+socialization.+%0D%0A%0D%0A%0D%0AKeywords%3A+Health+Service+Management%2C+Social+Security+Services+Agency++Health%2C+and+Constraints%0D%0A%0D%0AMANAJEMEN+PELAYANAN+KESEHATAN+BAGI+PESERTA%0D%0ABADAN+PENYELENGGARA+JAMINAN+SOSIAL+%0D%0ADI+RUMAH+SAKIT+UMUM+DAERAH%0D%0AAHMAD+YANI+KOTA+METRO%0D%0A%0D%0AOleh%0D%0ADatas+Jaya+Melinting%0D%0A%0D%0AAbstrak%0D%0A%0D%0APenelitian+ini+bertujuan+untuk+mengetahui+manajemen+pelayanan+kesehatan+bagi+peserta+BPJS+di+RSUD+Ahmad+Yani+Kota+Metro+dan+mengetahui+kendala-kendala+apa+yang+menghambat+manajemen+pelayanan+tersebut.+Jenis+penelitian+yang+dalam+penelitian+ini+adalah+deskriptif+dan+metode+pengumpulan+data+yang+dilakukan+dalam+penelitian+ini+adalah+dengan+cara+observasi%2C+wawancara%2C+dan+dokumentasi.+Hasil+dari+penelitian+ini+adalah++fungsi+planning+(perencanaan)+yang+akan+dilakukan+oleh+RSUD+Ahmad+Yani+Kota+Metro+dalam+manajemen+pelayanan+kesehatan+bagi+pasien+BPJS+sudah+maksimal.Padafungsi+organizing%2C+prosedur+yang+dilakukan+olehpegawai+RSUD+Ahmad+Yani+Kota+Metro+sudah+sesuai+dengan+SOP+yang+berlaku.+Untuk+prosedur+pelayanan+yang+dilakukan+kepasien+BPJS+juga+sudah+baik+dari+penerimaan+pasien+sampai+pemulangan+pasien.+Pada+fungsi+actuating%2C+fokus+pada+Sumber+Daya+Manusia.Sumber+daya+manusia+atau+pegawai+di+RSUD+Ahmad+Yani+Kota+Metro+masih+terbatas+ini+dibutikan+adanya+pasien+BPJS+yang+mengantri.+Latar+belakang+pendidikan+pegawai+sudah+sesuai+dengan+pendidikan+dan+professionalnya.RSUD+Ahmad+Yani+Kota+Metro+juga+sudah+memberikan+pelatihan+dan+keterampilan+khusus+untuk+pegawai+yang+masih+membutuhkan.%09Pada+fungsi+controlling+fokus+pada+budaya+pelayanan.+Budaya+pelayanan+pegawai+RSUD+Ahmad+Yani+Kota+Metro+belum+semua+menerapkan+S6+(salam%2C+senyum%2C+sapa%2C+santun%2C+sopan%2C+sabar).+Kendala+yangdihadapi+RSUD+Ahmad+Yani+Kota+Metro+yaitu+kekurangan+SDM%2C+dimana+terlihat+bahwa+implementor+kekurangan+SDM+yang+berkompeten+melaksanakan+tugas+dan+fungsinya%2C+khususnya+dalam+hal+sosialisasi+mengenai+kebijakan+program+BPJS.+Kendala+selanjutnya+yaitu+dalam+melayani+pasien+BPJS+yaitu+regulasi+atau+peraturan+dari+BPJS+nya+yang+sering+berubah+tanpa+adanya+sosialisasi.%0D%0A%0D%0AKata+kunci%3A%09Manajemen+Pelayanan+Kesehatan%2C+BPJS+Kesehatan%2C+dan+Kendala-Kendala%0D%0A&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK+&rft.date=2017-07-26&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F27991%2F1%2F1.%2520ABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F27991%2F2%2F2.%2520SKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F27991%2F3%2F3.%2520SKRIPSI%2520FULL%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++Datas+Jaya+Melinting%2C+1016041037++(2017)+MANAJEMEN+PELAYANAN+KESEHATAN+BAGI+PESERTA+BADAN+PENYELENGGARA+JAMINAN+SOSIAL+DI+RUMAH+SAKIT+UMUM+DAERAH+AHMAD+YANI+KOTA+METRO.++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK+%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F27991%2F