?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=ANALISIS+PERBANDINGAN+TINGKAT+KEPUASAN+MASYARAKAT%0D%0APENGGUNA+LAYANAN+LISTRIK+PINTAR+(PRABAYAR)+DAN%0D%0AMASYARAKAT+PENGGUNA+LAYANAN+LISTRIK+KONVENSIONAL+(PASCABAYAR)STUDI+KASUS+PTPLN+RAYON+BUMI+ABUNG+KOTABUMI+LAMPUNG+UTARA&rft.creator=ALEK+SANDER+F.SIMATUPANG%2C+1216041007&rft.subject=H+Social+Sciences+(General)&rft.description=Untuk+meningkatkan+pelayanan+kepada+pelanggan+listrik%2C+PT+PLN+mengeluarkan%0D%0Ainovasi+baru+yaitu+listrik+prabayar.+Listrik+prabayar+diharapkan+dapat+menggantikan%0D%0Alayanan+listrik+pascabayar%2C+yang+dinilai+sudah+tidak+efisien+jika+dibandingkan+dengan%0D%0Alistrik+prabayar.Berdasarkan+pelayanannya%2C+pelanggan+menilai+ada+perbedaan+dalam%0D%0Apelayanan+listrik+pascabayar+dan+prabayarsehingga+tingkat+kepuasannya+juga%0D%0Aberbeda.Penelitian+ini+bertujuan+untuk+mendeskripsikan+dan+menganalisis%0D%0Aperbandingan+tingkat+kepuasan+pelanggan+listrik+prabayar+dan+pelanggan+listrik%0D%0Apascabayar.Penelitian+ini+menggunakan+pendekatan+kuantitatif.Jumlah+sampel%0D%0Apenelitian+sebanyak+60+orang.+Pengumpulan+data+menggunakan+kuisoner.Hasil%0D%0Apenelitian+menunjukkan+terdapat+perbedaan+tingkat+kepuasan+pelanggan.+Tingkat%0D%0Akepuasan+pelanggan+listrik+prabayar+lebih+tinggi+daripada+pelanggan+listrik%0D%0Apascabayar.Perbedaan+yang+paling+signifikan+terdapat+pada+aspek+reliability%2C+dimana%0D%0Apelanggan+menilai+jumlah+tagihan+dan+penggunaan+tidak+sesuai%2C+informasi+yang%0D%0Adiberikan+PLN+terbatas%2C+dan+produk+yang+disediakan+tidak+sesuai+dengan+kebutuhan.%0D%0APerbedaan+tingkat+kepuasan+tersebut+karena+layanan+listrik+prabayar+lebih+modern+dan%0D%0Apraktis+daripada+pelayanan+listrik+pascabayar+sehingga+PT+PLN+dapat+dengan+mudah%0D%0Amemberikan+pelayanan+yang+masksimal.%0D%0AKata+kunci+%3A+Kepuasan%2C+Layanan+Pascabayar+dan+Prabayar%0D%0A%0D%0A%0D%0ACOMPARATIVE+ANALYSIS+OF+SATISFACTION+LEVEL+USER'S%0D%0ACUSTOMER+ELECTRICITY+SERVICES+(PREPAID)+AND+CONVERSIONAL%0D%0AELECTRICITY+SERVICES+(POSTPAID)CASE+STUDY+PT+PLN+RAYON+BUMI+ABUNG+KOTABUMI+NORT+LAMPUNG%0D%0A%0D%0ATo+improving+services+to+electricity+customers%2C+PT+PLN+issued+a+new+innovation+that%0D%0Ais+prepaid+electricity.+Prepaid+electricity+is+expected+to+replace+postpaid+electricity%0D%0Aservices%2C+which+are+considered+inefficient+when+compared+to+prepaid+electricity.%0D%0ABased+on+its+service%2C+customers+assess+the+differences+in+postpaid+and+prepaid%0D%0Aelectricity+services%2C+so+the+level+of+satisfaction+is+also+different.+This+study+aims+to%0D%0Adescribe+and+analyze+comparison+of+satisfaction+levels+prepaid+electricity+customers%0D%0Aand+postpaid+electricity+customers.+This+research+uses+quantitative+approach.+The%0D%0Asample+size+is+60+people.+Data+collection+using+questionnaires.+The+results+showed%0D%0Athat+there+was+a+difference+in+the+level+of+customer+satisfaction.+Prepaid+electricity%0D%0Acustomer+satisfaction+rate+is+higher+than+postpaid+electricity+customers.+The+most%0D%0Asignificant+difference+is+in+the+reliability+aspect%2C+where+the+customer+assesses+the%0D%0Anumber+of+invoices+and+inappropriate+usage%2C+the+information+provided+by+PLN+is%0D%0Alimited%2C+and+the+products+provided+are+not+suitable+to+the+needs.+The+difference+in+the%0D%0Alevel+of+satisfaction+is+because+the+prepaid+electricity+service+is+more+modern+and%0D%0Apractical+than+the+postpaid+electricity+service+so+PT+PLN+can+easily+provide+the%0D%0Amaximum+service.%0D%0AKeywords%3A+Satisfaction%2C+Postpaid+and+Prepaid+Service&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2017-08-11&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F28220%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F28220%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F28220%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++ALEK+SANDER+F.SIMATUPANG%2C+1216041007++(2017)+ANALISIS+PERBANDINGAN+TINGKAT+KEPUASAN+MASYARAKAT+PENGGUNA+LAYANAN+LISTRIK+PINTAR+(PRABAYAR)+DAN+MASYARAKAT+PENGGUNA+LAYANAN+LISTRIK+KONVENSIONAL+(PASCABAYAR)STUDI+KASUS+PTPLN+RAYON+BUMI+ABUNG+KOTABUMI+LAMPUNG+UTARA.++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F28220%2F