?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=ANALISIS+FAKTOR-FAKTOR+YANG+MEMPENGARUHI+KUALITAS+PELAYANAN+PADA+PUSAT+PELAYANAN+SATU+ATAP+(PPSA)+PT.+PELABUHAN+INDONESIA+II+(PERSERO)+CABANG+PANJANG&rft.creator=MAYA+SHELLA+ANDHINY%2C+1346041012&rft.subject=H+Social+Sciences+(General)&rft.description=Penelitian+ini+bertujuan+untuk+mengetahui+dan+menganalisis+faktor-faktor+yang+mempengaruhi+kualitas+pelayanan+pada+Pusat+Pelayanan+Satu+Atap+(PPSA)+di+PT.+Pelabuhan+Indonesia+II+(Persero)+Cabang+Panjang+Kota+Bandar+Lampung.Metode+yang+digunakan+yaitu+kualitatif+dengan+tipe+deskriptif.+Penentuan+informan+berdasarkan+kriteria+informan+yang+diperoleh+melalui+teknik+snowball+sampling.Lebih+lanjut%2C+teknik+pengumpulan+data+yang+digunakan+yaitu+wawancara+mendalam%2C+dokumentasi+dan+observasi.Sedangkan+teknik+analisis+data+yang+digunakan+yaitu+reduksi+data%2C+penyajian+data%2C+penarikan+kesimpulan+dan+verifikasi.%0D%0A%0D%0AHasil+penelitian+menunjukkan+bahwa+faktor-faktor+yang+mempengaruhi+atau+faktor+pendukung+kualitas+pelayanan+pada+Pusat+Pelayanan+Satu+Atap+(PPSA)+di+PT.+Pelabuhan+Indonesia+II+(Persero)+Cabang+Panjang+Kota+Bandar+Lampung+antara+lain+sumber+daya+manusia%2C+pelayanan+melalui+sistem%2C+sarana+dan+prasarana+berorientasi+pelanggan%2C+dan+program+kegiatan+dengan+mengikutsertakan+pelanggan.+Sedangkan+faktor+penghambat+kualitas+pelayanan+pada+PPSA+yaitu+disebabkan+oleh+faktor+internal+perusahaan%2C+meliputi+sistem+atau+jaringan+yang+berasal+dari+penyedia+jaringan+itu+sendiri.%0D%0A%0D%0AKata+Kunci+%3A+faktor+pendukung%2C+faktor+penghambat%2C+kualitas+pelayanan%0D%0A%0D%0AANALYSIS+OF+FACTORS+INFLUENCE+SERVICE+QUALITY+OF+ONE+ROOF+SERVICE+CENTER+OF+PT.+PELABUHAN+INDONESIA+II+(PERSERO)+PANJANG+BRANCH%0D%0A%0D%0AThis+study+aims+to+determine+and+analyze+the+factors+that+affect+the+quality+of+service+at+One+Stop+Service+Center+(PPSA)+in+PT.+Pelabuhan+Indonesia+II+(Persero)+Panjang+Branch+of+Bandar+Lampung+City.+The+method+used+is+qualitative+with+descriptive+type.+Determination+of+informants+based+on+the+criteria+of+informants+obtained+through+snowball+sampling+technique.+Furthermore%2C+data+collection+techniques+used+are+in-depth+interviews+documentation+and+observation.+While+the+data+analysis+techniques+used+are+data+reduction%2C+data+presentation%2C+conclusion%2C+and+verification.%0D%0A%0D%0AThe+results+showed+that+the+factors+that+influence+or+driving+factors+the+quality+of+service+at+One+Stop+Service+Center+(PPSA)+in+PT.+Pelabuhan+Indonesia+II+(Persero)+Panjang+Branch+of+Bandar+Lampung+City+include+human+resources%2C+services+through+customer-oriented+system%2C+facilities+dan+infrastructure%2C+and+programme+activities+by+engaging+customers.+While+the+inhibiting+factor+of+service+quality+at+PPSA+is+caused+the+internal+factor+a+company%2C+covering+system+or+network+coming+from+network+provider+itself.%0D%0A%0D%0AKeywords+%3A+driving+factors%2C+inhibiting+factor%2C+service+quality%0D%0A&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2017-08-14&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F28379%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F28379%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F28379%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++MAYA+SHELLA+ANDHINY%2C+1346041012++(2017)+ANALISIS+FAKTOR-FAKTOR+YANG+MEMPENGARUHI+KUALITAS+PELAYANAN+PADA+PUSAT+PELAYANAN+SATU+ATAP+(PPSA)+PT.+PELABUHAN+INDONESIA+II+(PERSERO)+CABANG+PANJANG.++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F28379%2F