?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=ANALISIS+FAKTOR+KONFIRMATORI+DUA+TINGKAT+PADA%0D%0AKUALITAS+PELAYANAN+PT+BANK+NEGARA+INDONESIA%0D%0ACABANG+BANDAR+LAMPUNG&rft.creator=+DIAN+PUSPITA+SARI%2C++1317031022&rft.subject=QA+Mathematics&rft.description=Analisis+Faktor+Konfirmatori+mengukur+variabel+laten+berdasarkan+beberapa%0D%0Aindikator+yang+dapat+diukur+secara+langsung%2C+pada+suatu+permasalahan%0D%0Amemungkinkan+untuk+variabel+laten+tidak+dapat+di+ukur+secara+lansung+melalui%0D%0Avariabel+variabel+indikatornya+dan+memerlukan+beberapa+indikator+lagi+untuk+dapat%0D%0Adi+ukur+secara+lansung.+Tujuan+penelitian+ini+adalah+untuk+mengetahui+indikator%0D%0Aapa+saja+yang+berkontribusi+besar+dalam+survey+kualitas+pelayanan%2C+variabel+laten%0D%0Ayang+di+gunakan+adalah+kualitas+pelayanan%2C+bukti+fisik%2C+kehandalan%2C+daya+tanggap%2C%0D%0Ajaminan%2C+dan+empati.+Metode+yang+di+gunakan+adalah+analisis+faktor+konfirmatori%0D%0Adua+tingkat.+Hasil+analisis+faktor+konfirmatori+tingkat+pertama+%3A+variabel+laten%0D%0Abukti+fisik+kontribusi+terbesarnya+adalah+gedung+yang+dimiliki%2C+variabel%0D%0Akehandalan+kontribusi+terbesarnya+adalah+ketepatan+bank+menepati+janji%2C+variabel%0D%0Adaya+tanggap+kontribusi+terbesarnya+adalah+cara+karyawan+menyambut+nasabah%2C%0D%0Avariabel+jaminan+kontribusi+terbesarnya+adalah+kepercayaan+bank+kepada%0D%0Akaryawan+dan+variabel+empati+kontribusi+terbesarnya+dalah+kepekaan+karyawan%0D%0Auntuk+mengetahui+minat+nasabah.+Sedangkan+pada+analisis+faktor+konfirmatori%0D%0Atingkat+kedua+kontribusi+terbesarnya+adalah+bukti+fisik.%0D%0AKata+Kunci%3A+Analisis+Faktor+Konfirmatori+tingkat+pertama%2C+Analisis+Faktor%0D%0AKonfirmatori+tingkat+kedua%2C+Kualitas+Pelayanan.%0D%0A%0D%0AABSTRACT%0D%0A%0D%0AConfirmatory+Factor+Analysis+measures+latent+variables+based+on+several+directly%0D%0Ameasurable+indicators%2C+in+which+case+the+latent+variable+can+not+be+measured%0D%0Adirectly+through+the+variable+of+the+indicator+variable%2C+and+require+some+more%0D%0Aindicators+to+be+measured+directly.+The+aim+of+this+research+is+to+find+out+the%0D%0Aindicators+contribute+greatly+in+service+quality.+Latent+variables+that+was+used%0D%0Aservice+quality%2C+tangibles%2C+reliability%2C+responsiveness%2C+assurance%2C+and+empathy.+The%0D%0Amethod+used+is+the+second+order+confirmatory+factor+analysis.+First+order%0D%0Aconfirmatory+factor+analysis+were+the+latent+variable+of+tangibles+of+the+great%0D%0Acontribution+is+the+building+owned%2C+the+great+reliability+variable+is+the+bank%0D%0Aprecision+keeps+its+promise%2C+the+great+contribution+of+responsiveness+variable+is%0D%0Athe+how+employee+welcomes+the+customer%2C+the+assurance+variable+the+great%0D%0Acontribution+is+bank+trust+to+the+employee+and+the+variable+empathy+great%0D%0Acontribution+employee+sensitivity+to+know+customers'+interest.+While+on+the%0D%0Asecond+order+confirmatory+factor+analysis+the+great+contribution+tangibles.%0D%0AKeywords%3A+First+Order+Confirmatory+Factor+Analysis%2C+Second+Order%0D%0AConfirmatory+Factor+Analysis%2C+Service+Quality.&rft.publisher=FAKULTAS+MATEMATIKA+DAN+ILMU+PENGETAHUAN+ALAM+&rft.date=2017-08-24&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F28403%2F1%2FABSTRAK%2520%2528ABSTRACT%2529.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F28403%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F28403%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=+++DIAN+PUSPITA+SARI%2C+1317031022++(2017)+ANALISIS+FAKTOR+KONFIRMATORI+DUA+TINGKAT+PADA+KUALITAS+PELAYANAN+PT+BANK+NEGARA+INDONESIA+CABANG+BANDAR+LAMPUNG.++FAKULTAS+MATEMATIKA+DAN+ILMU+PENGETAHUAN+ALAM+%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F28403%2F