?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=EFEKTIVITAS+PENERAPAN+CHECK-IN+COUNTER+(CIC)+DALAM+PELAYANAN+CETAK+TIKET+PADA+PT.+KERETA+API+INDONESIA+(PERSERO)+DIVISI+REGIONAL+IV+TANJUNGKARANG&rft.creator=Meilika+Ardyuansyah+Zaidar%2C+1316041044&rft.subject=HD28+Management.+Industrial+Management&rft.subject=HE+Transportation+and+Communications&rft.description=Check-In+Counter+(CIC)+merupakan+bentuk+pelayanan+sistem+check-in+dengan+menggunakan+mesin+yang+memiliki+bentuk+mesin+print%2C+tujuannya+adalah+untuk+mencetak+tiket+bagi+calon+penumpang+tanpa+harus+antri+di+loket+stasiun+kereta+api.+Calon+penumpang+yang+telah+melakukan+transaksi+pembelian+tiket+melalui+channel+yang+bekerja+sama+dengan+PT.+KAI+dan+telah+memperoleh+kode+booking+dapat+menukarnya+dengan+tiket+secara+mandiri+melalui+mesin+CIC.+Adapun+yang+melatarbelakangi+diterapkannya+sistem+check-in+ini+adalah+mengingatkebutuhan+masyarakatakan+menggunakan+jasa+kereta+api+setiap+tahunnya+semakin+meningkat%2C+sementara+faktanya+banyak+oknum+yang+memanfaatkan+situasi+ini+dengan+praktik+percaloan+tiket.+Selain+itu+PT.+KAI+ingin+meningkatkan+produktivitas+kerjanya+dengan+memberikan+pelayanan+yang+lebih+mengedepankan+teknologi+modern.%0D%0AMetode+penelitian+yang+digunakan+dalam+penelitian+ini+adalah+metode+kualitatif+dengan+menggunakan+jenis+penelitian+deskriptif.+Penelitian+ini+bertujuan+untuk+mengetahui%2C+mendeskripsikan+dan+menganalisis+efektivitas+pelayanan+dari+Check-In+Counter+(CIC)+pada+PT.+KAI+Divisi+Regional+IV+Tanjungkarang+dengan+fokus+penelitian+ini+menggunakan+pengukuran+melalui+kriteria+pengukuran+jangka+pendek+menurut+teori+Gibson+yaitu%3A+Produktivitas%2C+Efisiensi+dan+Kepuasan.+Teknik+pengumpulan+data+yang+digunakan+adalah+observasi%2C+wawancara+dan+dokumentasi.%0D%0ABerdasarkan+hasil+dan+pembahasan+penelitian+ini+menunjukan+bahwa+pelayanan+dari+Check-In+Counter+sudah+cukup+efektif%2C+hal+ini+terlihat+dari+hasil+yang+ada+bahwa+terjadi+peningkatan+produktivitas+kerja+di+setiap+tahunnya.+Selain+itu+dilihat+dari+segi+efisiensi+calon+penumpang+kereta+api+akan+merasa+dimudahkan+dengan+adanya+pelayanan+yang+cepat+dan+tidak+berbelit-belit%2C+sehingga+calon+penumpang+kereta+api+merasa+cukup+puas+dengan+hasil+pelayanan+yang+diberikan+oleh+PT.+KAI+Divisi+Regional+IV+Tanjungkarang%0D%0AKata+Kunci%3A+Efektivitas%2C+Pelayanan+Publik%2C+Check-In+Counter%0D%0A%0D%0ATHE+EFFECTIVENESS+OF+CHECK-IN+COUNTERS+(CIC)+IMPLEMENTATIONON+TICKET+PRINT+SERVICE+AT+PT.+KERETA+API+INDONESIA+(PERSERO)+REGIONAL+DIVISION+IV+TANJUNGKARANG%0D%0ABy%3A%0D%0AMEILIKA+ARDYUANSYAH+ZAIDAR%0D%0A%0D%0ACheck-In+Counter+(CIC)+is+a+kind+of+check-in+service+system+by+using+machine+which+has+form+of+print+machine%2C+the+aim+is+to+print+tickets+for+prospective+passengers+without+having+to+queue+at+the+train+station+counter.The+prospective+passengers+who+have+done+the+transaction+to+purchase+ticket+through+channel+which+is+in+cooperation+with+PT.+KAI+and+have+obtained+a+booking+code+can+redeem+it+for+tickets+independently+through+a+CIC+machine.+The+background+of+the+implementation+of+this+check-in+system+is+that+people's+need+to+use+train+services+every+year+is+increasing%2C+while+in+fact+many+people+take+advantage+of+this+situation+with+the+practice+of+ticket+brokering.+In+addition%2C+PT.+KAI+wants+to+improve+its+work+productivity+by+providing+services+that+prioritize+modern+technology.+%0D%0AResearch+method+used+in+this+research+was+qualitative+method+by+using+descriptive+research.+The+objective+of+this+research+was+to+find+out%2C+describe%2C+and+analyze+the+effectiveness+of+Check-in+Counter+(CIC)+service+at+PT+KAI+Regional+Division+IV+Tanjungkarang+with+the+focus+of+this+research+using+measurements+through+short-term+measurement+criteria+according+to+Gibson's+theory+are%3A+Productivity%2C+Efficiency+and+Satisfaction.+Observation%2C+interview+and+documentation+were+used+as+data+collecting+techniques+in+this+research.%0D%0ABased+on+the+results+and+discussions+of+this+research%2C+it+showed+that+service+from+Check-In+Counter+was+quite+effective%2C+it+can+be+seen+from+the+result+that+there+is+an+increase+in+work+productivity+every+year.+Beside+that%2C+in+terms+of+efficiency%2C+prospective+train+passengers+will+feel+facilitated+by+the+fast+and+simple+service%2C+so+that+prospective+train+passengers+feel+quite+satisfied+with+the+results+of+the+services+provided+by+PT.+KAI+Regional+Division+IV+Tanjungkarang.%0D%0AKey+words%3A+Effectiveness%2C+Public+services%2C+Check-In+Counter&rft.publisher=Fakultas+Ilmu+Sosial+dan+Ilmu+Politik&rft.date=2017-10-05&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F28582%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F28582%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F28582%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++Meilika+Ardyuansyah+Zaidar%2C+1316041044++(2017)+EFEKTIVITAS+PENERAPAN+CHECK-IN+COUNTER+(CIC)+DALAM+PELAYANAN+CETAK+TIKET+PADA+PT.+KERETA+API+INDONESIA+(PERSERO)+DIVISI+REGIONAL+IV+TANJUNGKARANG.++Fakultas+Ilmu+Sosial+dan+Ilmu+Politik%2C+Universitas+Lampung.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F28582%2F