?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=KUALITAS+PELAYANAN+E-KTP+DI+KECAMATAN+RAJABASA%0D%0A(Studi+di+Kelurahan+Rajabasa+Raya%2C+Kecamatan+Rajabasa%2C+Bandar+Lampung)&rft.creator=MUAMAR+MALDI+WIJAYA%2C+1216021075&rft.subject=H+Social+Sciences+(General)&rft.description=Pembuatan+e%E2%80%93KTP+merupakan+salah+satu+wujud+pelayanan+dasar+pemerintah+kepada+masyarakatnya.+Dalam+melayani+masyarakat%2C+pemerintah+tidak+terlepas+dari+permasalahan+yang+berkenaan+dengan+kondisi+pelayanan+yang+relatif+belum+memuaskan.+Kelurahan+Rajabasa+Raya+adalah+salah+satu+Kelurahan+yang+ada+di+Kecamatan+Rajabasa%2C+Kota+Bandar+Lampung%2C+berdasarkan+data+yang+didapat+dari+Kecamatan+Rajabasa%2C+Kelurahan+Rajabasa+Raya+merupakan+kelurahan+yang+mempunyai+persentase+tertinggi+dalam+jumlah+perekaman+e-KTP+yang+dilakukan+oleh+penduduk+yaitu+sebesar+98%25.+Tujuan+dari+penelitian+ini+adalah+mengetahui+kualitas+pelayanan+e-KTP+di+Kecamatan+Rajabasa.+Penelitian+ini+menggunakan+tipe+penelitian+deskriptif+dengan+pendekatan+kuantitatif%2C+karena+penelitian+ini+bertujuan+untuk+mendeskripsikan+serta+mengukur+secara+rinci+mengenai+kualitas+pelayanan+e-KTP+di+Kecamatan+Rajabasa.+Penelitian+ini+berlokasi+di+Kelurahan+Rajabasa+Raya+dengan+menggunakan+kuesioner+sebagai+instrumen+pengumpulan+data+yang+disebar+kepada+98+responden+Hasil+penelitian+kualitas+pelayanan+e-KTP+di+Kecamatan+Rajabasa+berdasarkan+lima+indikator+(berwujud%2C+kehandalan%2C+ketanggapan%2C+jaminan%2C+empati)+terdapat+76+responden+(77%2C6%25)+yang+masuk+ke+dalam+kategori+tinggi+tingkat+penilaian+terhadap+kualitas+pelayanan+e-KTP+di+Kecamatan+Rajabasa%2C+19+responden+(19%2C4%25)+masuk+ke+dalam+kategori+sedang+dan+3+responden+(3%25)+masuk+ke+dalam+kategori+rendah.+Hal+ini+menunjukkan+bahwa+masyarakat+menilai+kualitas+pelayanan+e-KTP+di+Kecamatan+Rajabasa+berkualitas.+Kata+kunci+%3A+kualitas+pelayanan%2C+e-KTP%0D%0AQUALITY+OF+E-ID+CARD+SERVICE+IN+RAJABASA+DISTRICT%0D%0A(Studied+at+Rajabasa+Raya+Subdistrict%2C+Rajabasa+District%2C+Bandar+Lampung)%0D%0A%0D%0AMaking+e+-+ID+card+is+one+form+of+basic+government+services+to+the+people.+In%0D%0Aserving+the+community%2C+the+government+is+inseparable+from+the+problems+related%0D%0Ato+the+condition+of+service+which+is+relatively+unsatisfactory.+Rajabasa+Raya%0D%0ASubdistrict+is+the+part+of+Rajabasa+District%2C+Bandar+Lampung+City%2C+based+on+data%0D%0Aobtained+from+Rajabasa+District%2C+Rajabasa+Raya+Subdistrict+is+the+highest%0D%0Apercentage+in+the+number+of+e-ID+card+recording+done+by+the+population+that+is%0D%0Aequal+to+98%25.+The+purpose+of+this+study+is+to+know+about+the+quality+of+e-ID+card%0D%0Aservice+in+Rajabasa+District.%0D%0AThis+study+uses+descriptive+methode+with+quantitative+approach%2C+because+this%0D%0Aresearch+aims+to+describe+and+measure+in+detail+about+the+the+quality+of+e-ID+card%0D%0Aservice+in+Rajabasa+District.+This+research+was+located+at+Rajabasa+Raya%0D%0ASubdistrict+used+questionnaire+as+an+instrument+of+data+collection+which%0D%0Adistributed+to+98+respondents.%0D%0AThe+results+of+e-ID+card+service+quality+research+in+Rajabasa+District+based+on+five%0D%0Aindicators+(tangible%2C+reliability%2C+responsiveness%2C+assurance%2C+empathy)+are+76%0D%0Arespondents+(77.6%25)+who+have+high+assessment+in+the+service+quality+of+e-ID+card%0D%0Ain+Rajabasa+District%2C+19+respondents+(19.4%25)+into+the+medium+category+and+3%0D%0Arespondents+(3%25)+into+the+low+category.+This+results+show+that+people+assess+the%0D%0Aquality+of+e-ID+card+service+in+Rajabasa+District+qualified.%0D%0AKeywords+%3A+service+quality%2C+e-ID+card&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2017-10-16&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F28820%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F28820%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F28820%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++MUAMAR+MALDI+WIJAYA%2C+1216021075++(2017)+KUALITAS+PELAYANAN+E-KTP+DI+KECAMATAN+RAJABASA+(Studi+di+Kelurahan+Rajabasa+Raya%2C+Kecamatan+Rajabasa%2C+Bandar+Lampung).++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F28820%2F