?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=KUALITAS+PELAYANAN+PT.+KERETA+API+INDONESIA%0D%0ASTASIUN+TANJUNGKARANG+KOTA+BANDAR+LAMPUNG&rft.creator=FARRAH+ANNISYA%2C+1116041028&rft.subject=+&rft.description=PT.+Kereta+Api+Indonesia+(KAI)+merupakan+satu-satunya+BUMN+yang%0D%0Amenyelanggarakan+pelayanan+kereta+api.+PT.+KAI+harus+mampu+bersaing+sebagai%0D%0Asatu-satunya+penyedia+jasa+perkeretaapian+dikarenakan+semakin+banyaknya+pilihan%0D%0Ajenis+pelayanan+yang+diberikan+untuk+masyarakat+khususnya+di+bidang+transportasi%0D%0Adengan+cara+terus+melakukan+perbaikan-perbaikan+dalam+memberikan+pelayanannya.%0D%0APenelitian+ini+bertujuan+mendapat+gambaran+mengenai+kualitas+pelayanan+yang%0D%0Adiberikan+oleh+PT.+KAI+di+Stasiun+Tanjungkarang+Kota+Bandar+Lampung.+Indikator%0D%0Ayang+digunakan+dalam+penelitian+ini+menggunakan+indikator+yang+ditetapkan+dalam%0D%0APeraturan+Menteri+Perhubungan+Republik+Indonesia+No.+47+Tahun+2014.+Penelitian%0D%0Aini+merupakan+penelitian+deskriptif+dengan+menggunakan+pendekatan+kuantitatif.%0D%0ASumber+penelitian+yang+digunakan+adalah+kuisioner.+Populasi+pada+penelitian+ini%0D%0Aadalah+seluruh+pengguna+jasa+kereta+api+dengan+jumlah+sampel+150+orang+dengan%0D%0Ateknik+pengambilan+sampel+purposive+dan+accidental.+Teknik+analisis+data+yang%0D%0Adigunakan+untuk+mengukur+tingkat+kualitas+pelayanan+dengan+menggunakan+teknik%0D%0Aanalisis+deskriptif.%0D%0AHasil+analisis+deskriptif+menunjukkan+bahwa+kualitas+pelayanan+pada+PT.+KAI+di%0D%0AStasiun+Tanjungkarang+termasuk+dalam+kategori+pelayanan+yang+belum+cukup%0D%0Amemuaskan.+Hal+ini+dikarenakan+perbandingan+antara+tingkat+pelayanan+yang%0D%0Adiberikan+oleh+pihak+PT.+KAI+belum+mampu+mencapai+tingkat+ekspektasi+(harapan)%0D%0Amasyarakat+terhadap+pelayanan+yang+disediakan.+Hal+ini+dilihat+dari+tingkat+harapan%0D%0Apenumpang+akan+pelayanan+yang+diberikan+oleh+pihak+PT.+KAI+di+Stasiun%0D%0ATanjungkarang+termasuk+dalam+kategori+penting+dengan+persentase+sebesar+74%25%2C%0D%0Asedangkan+untuk+tingkat+pelayanannya+sendiri+termasuk+dalam+kategori+baik+yang%0D%0Ahanya+mencapai+persentase+sebesar+60%2C5%25.%0D%0AKata+Kunci%3A+Kualitas+Pelayanan%2C+Kereta+Api.%0D%0A%0D%0AQUALITY+OF+SERVICES+PT.+KERETA+API+INDONESIA%0D%0ATANJUNGKARANG+STATION+BANDAR+LAMPUNG%0D%0A%0D%0APT.+Kereta+Api+Indonesia+(KAI)+is+the+only+state+that+conducting+a+train+service.+PT.%0D%0AKAI+should+be+able+to+compete+as+the+sole+provider+of+railway+services+due+to+the%0D%0Agrowing+number+of+choices+of+services+provided+to+the+community%2C+especially+in+the%0D%0Afield+of+transport+by+continuing+to+make+improvements+in+providing+services.+This%0D%0Astudy+aims+to+get+an+idea+about+the+quality+of+services+provided+by+PT.+KAI+in%0D%0ATanjungkarang+Station+Bandar+Lampung.+The+indicators+used+in+this+study+using+the%0D%0Aindicators+set+out+in+the+Regulation+of+the+Minister+of+Transport+of+the+Republic+of%0D%0AIndonesia+No.+47+Year+2014.+This+study+is+a+descriptive+study+using+a+quantitative%0D%0Aapproach.+Sources+used+in+this+study+was+a+questionnaire.+The+population+in+this%0D%0Astudy+are+all+users+of+railway+services+with+a+sample+of+150+peoples+with+purposive%0D%0Aand+accidental+sampling+technique.+The+data+analysis+technique+used+to+measure+the%0D%0Alevel+of+quality+of+service+by+using+descriptive+analysis+techniques.%0D%0ADescriptive+analysis+showed+that+the+quality+of+service+at+PT.+KAI+in+Tanjungkarang%0D%0Astations+included+in+the+category+of+services+that+are+not+quite+satisfactory.+This+is%0D%0Abecause+a+comparison+between+the+level+of+service+provided+by+the+PT.+KAI+has+not%0D%0Abeen+able+to+achieve+the+level+of+expectation+(hope)+people+to+the+services+provided.%0D%0AIts+seen+from+the+passengers+expectation+level+about+the+services+provided+by+PT.%0D%0AKAI+in+Tanjungkarang+Station+is+included+in+an+important+category+with+a+percentage%0D%0Aof+74%25%2C+while+for+the+level+of+service+itself+included+in+the+good+category+which+only%0D%0Areached+a+percentage+of+60.5%25%0D%0AKeywords%3A+Quality+of+Services%2C+Railways&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2017-10-18&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F28984%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F28984%2F3%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F28984%2F2%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++FARRAH+ANNISYA%2C+1116041028++(2017)+KUALITAS+PELAYANAN+PT.+KERETA+API+INDONESIA+STASIUN+TANJUNGKARANG+KOTA+BANDAR+LAMPUNG.++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F28984%2F