?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=MODEL+KOMUNIKASI+DEBT+COLLECTOR+DALAM+MENJALANKAN%0D%0ATUGAS+PENAGIHAN+PADA+DEBITUR+PT.+BFI%0D%0A(STUDI+PADA+PT.+BUNAS+FINANCE+INDONESIA+BANDAR+LAMPUNG)&rft.creator=GYNA+MULIA+AGANI%2C++1316031032&rft.subject=+&rft.subject=HE+Transportation+and+Communications&rft.description=Dari+waktu+ke+waktu+perusahaan+pembiayaan+atau+dikenal+dengan+leasing+di%0D%0AIndonesia+terus+mengalami+perkembangan.+Pembayaran+kredit+yang+macet+oleh%0D%0Adebitur+dalam+permbiayaan+menjadi+suatu+masalah+tersendiri+bagi+pihak%0D%0Aperusahaan.+Untuk+mengatasi+hal+tersebut+maka+PT.+BFI+mempekerjakan+orangorang%0D%0Ayang+secara+khusus+memiliki+tugas+untuk+memastikan+setiap+debitur%0D%0Amelakukan+peminjaman+kredit+agar+melunasi+pembayaran+tepat+pada+waktunya.%0D%0AAdapun+profesi+untuk+tugas+tersebut+disebut+dengan+Debt+Collector.+Penelitian+ini%0D%0Abertujuan+untuk+mengetahui+tingkat+pemahaman+Debt+Collector+tentang+SOP%0D%0APenagihan+pada+Debitur%2C+menjelaskan+tahapan+proses+penagihan+yang+dilakukan%0D%0ADebt+Collector%2C+dan+mengetahui+model+komunikasi+yang+dilakukan+Debt%0D%0ACollector.+Penelitian+ini+menggunakan+teori+model+komunikasi+dan+teori%0D%0Akomunikasi+verbal%2C+nonverbal.+Metode+Penelitian+yang+digunakan+dalam%0D%0Apenelitian+ini+adalah+metode+observasi%2C+wawancara%2C+dan+dokumentasi.+Sampel%0D%0Adalam+penelitian+ini+yaitu+debt+collector+PT+BFI+dan+debitur+PT.+BFI.+Hasil+dari%0D%0Apenelitian+ini+adalah+Tingkat+pemahaman+Debt+collector+tentang+SOP+penagihan%0D%0Aberada+dalam+tahap+pemahaman+ektrapolasi%2C+mereka+dapat+memahami+SOP+atau%0D%0Aprosedur+penagihan+perusahaan+dan+mengaplikasikannya+dalam+kegiatan+menagih%0D%0Amereka+kepada+konsumen%2C+Semua+debt+collector+ingin+menunjukan+bahwa+mereka%0D%0Ahanya+menjalankan+tugas+dengan+wewenang+dan+peraturan+yang+telah+ditetapkan%2C%0D%0Adan+mereka+berusaha+untuk+professional+dan+tidak+merugikan+klien+dari+PT+BFI%0D%0Aitu+sendiri%2C+dengan+cara+memelihara+hubungan+baik+antara+collector+dan+kliennya.%0D%0ASehingga+model+komunikasi+yang+digunakan+debt+collector+yaitu+model%0D%0Akomunikasi+Pace+and+faules%2C+dimana+kegiatan+menagih+debitur+dalam+satu+hari%0D%0Anormalnya+terjadi+secara+berulang-ulang+mulai+dari+kebiasaannya%2C+pengetahuan%2C%0D%0Apertukaran+informasi%2C+cara+berinteraksi%2C+lalu+simbol+yang+digunakan%2C+berulang%0D%0Asetiap+hari+nya.%0D%0AKata+kunci%3A+Model+Komunikasi%2C+Debitur%2C+dan+Debt+Collector%0D%0A%0D%0AABSTRACT%0D%0A%0D%0AAt+times%2C+financing+companies+or+known+as+leasing+companies+in+Indonesia%0D%0Acontinue+to+develop.+One+of+the+financing+or+leasing+companies+in+Indonesia+is%0D%0APT.+BFI+Finance+Indonesia+Tbk.+The+payment+of+bad+loans+in+financing+becomes+a%0D%0Aserious+problem+for+the+company.+To+overcome+the+problem%2C+PT.+BFI+employed%0D%0Apeople+who+specifically+ensure+that+each+debtor+to+pay+off+the+payment+on+time.%0D%0AThis+profession+is+called+Debt+Collector.+This+study+aims+to+determine+the+level+of%0D%0Aunderstanding+of+Debt+Collectors+about+the+standard+operational+procedure%0D%0A(SOP)+of+Debts+Collection+toward+the+Debtors%2C+explaining+the+stages+of+payments%0D%0Aprocess+conducted+by+Debt+Collectors%2C+and+finding+out+the+communication+model%0D%0Aperformed+by+Debt+Collectors.+This+research+uses+models+of+communication+and%0D%0Averbal+communication%2C+nonverbal+communication+theory+as+the+scalpel.+The%0D%0Amethod+used+in+this+research+was+done+through+observation%2C+interview%2C+and%0D%0Adocumentation.+The+sample+of+this+research+consisted+of+the+debt+collectors+of+PT.%0D%0ABFI+and+the+debtors+of+PT.+BFI.+The+result+of+the+research+showed+that+the+level+of%0D%0Aunderstanding+of+the+debt+collectors+about+debt+collection's+SOP+was+categorized%0D%0Ain+extrapolation+understanding+stage%2C+which+meant+they+could+understand+the%0D%0ASOP+of+the+company's+billing+procedures+and+applied+them+in+their+debts%0D%0Acollection+activity+to+clients%2C+In+addition%2C+all+the+debt+collectors+only+performed%0D%0Atheir+tasks+in+accordance+with+the+authority+and+the+established+regulations%3B%0D%0Afurther%2C+the+debt+collectors+have+professionally+worked+and+avoid+harming+the%0D%0Aclients+of+PT.+BFI+itself+by+maintaining+good+relationships+between+collectors+and%0D%0Aclients.+It+can+be+concluded+that+the+communication+model+performed+by+debt%0D%0Acollectors+is+the+communication+model+of+Pace+and+Faules%2C+where+the+activity+of%0D%0Acollecting+debts+normally+happens+repeatedly+based+on+the+habit%2C+knowledge%2C%0D%0Ainformation+exchange%2C+way+of+interaction%2C+and+the+symbol+used%2C+repeatedly+in%0D%0Adaily+basis.%0D%0AKeyword%3A+Communication+Model%2C+Debtors+and+Debt+Collectors&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2017-11-24&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F29203%2F1%2FABSTRAK%2520%2528ABSTRACT%2529.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F29203%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F29203%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++GYNA+MULIA+AGANI%2C+1316031032++(2017)+MODEL+KOMUNIKASI+DEBT+COLLECTOR+DALAM+MENJALANKAN+TUGAS+PENAGIHAN+PADA+DEBITUR+PT.+BFI+(STUDI+PADA+PT.+BUNAS+FINANCE+INDONESIA+BANDAR+LAMPUNG).++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C++UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F29203%2F