?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=ANALISIS+KEPUASAN+MASYARAKAT+TERHADAP+PELAYANAN+PEMBUATAN+KARTU+TANDA+PENDUDUK+ELEKTRIK+(E-KTP)%0D%0A(Studi+Kasus+di+Kecamatan+Bunga+Mayang+Kabupaten+Ogan+Komering+Ulu+Timur)&rft.creator=Retno+Septiani%2C++1311021075&rft.subject=HB+Economic+Theory&rft.description=Penelitian+ini+bertujuan+untuk+menganalisis+tingkat+kepuasan+masyarakat+terhadap+pelayanan+pembuatan+Kartu+Tanda+Penduduk+Elektrik+(E-KTP)+di+kecamatan+Bunga+Mayang+Ogan+Komering+Ulu+Timur.+Penelitian+ini+diharapkan+dapat+mengetahui+tingkat+kepuasan+masyarakat+berdasarkan+pelayanan+yang+sudah+diberikan+oleh+kantor+kecamatan+Bunga+Mayang.+Tingkat+kepuasan+masyarakat+diukur+menggunakan+5+dimensi%2C+yaitu+dimensi+Tangible%2C+Reliability%2C+Responsiveness%2C+Assurance%2C+dan+Empathy.+Hasil+penelitian+terhadap+100+responden+dianalisa+dengan+menggunakan+metode+SERVQUAL.+Berdasarkan+hasil+penelitian%2C+dimensi+Tangible%2C+Reliability%2C+Respinsiveness%2C+Assurance%2C+dan+Empathy+secara+keseluruhan+sudah+cukup+memuaskan.+Dengan+tingkat+kesesuaian+keseluruhan+sebesar+63%2C58+persen+dan+rata-rata+kesenjangan+(gap)+sebesar+-1%2C87.+Indikator+yang+diperioritaskan+untuk+meningkatkan+pelayanan+pembuatan+Kartu+Tanda+Penduduk+Elektrik+(E-KTP)+yaitu+solusi+yang+diberikan+petugas+untuk+masyarakat+yang+menyampaikan+keluhan%2C+kecepatan+petugas+dalam+melayani+masyarakat%2C+kesabaran+petugas%2C+profesionalitas+petugas%2C+perilaku+petugas%2C+pemahaman+petugas%2C+keramahan+petugas%2C+dan+kemudahan+masyarakat+dalam+memperoleh+informasi.%0D%0A%0D%0AKata+kunci%3A+analisis+SERVQUAL%2C+kepuasan+masyarakat%2C+pelayanan+publik.%0D%0A%0D%0A%0D%0A%0D%0Aabstract%0D%0A%0D%0AThis+research+aims+to+analyze+the+level+of+satisfaction+of+the+public+against+making+electric+card+identity+in+Bunga+Mayang+Ogan+Komering+Ulu+Timur.+This+research+is+expected+to+know+the+level+of+residents+satisfaction+based+on+services+that+are+already+given+by+Bunga+Mayang+subdistrict+office.+Level+of+residents+satisfaction+was+measured+using+five+dimensions%2C+Tangible%2C+Reliability%2C+Responsiveness%2C+Assurance%2C+and+Empathy.+The+results+of+the+study+of+100+respondents+were+analyzed+using+Service+Quality+Dimension+method.+Based+on+research+result%2C+using+five+dimensions+as+a+whole+been+quite+satisfaction.+With+the+overall+level+of+suitability+of+63%2C58+percent+and+the+mean+gap+of+-1%2C87.+The+priority+of+indicator+to+improve+agains+making+electric+identity+card+giving+solution+that+provided+officers+to+the+residents+that+convey+the+complaints%2C+being+fast+to+response+in+services%2C+patience%2C+professional%2C+behavior%2C+understanding%2C+hospitality%2C+and+easy+to+get+information.%0D%0A%0D%0AKeywords%3A+public+services%2C+the+satisfaction+of+the+residents%2C+SERVQUAL+analysis.+&rft.publisher=UNIVERSITAS+LAMPUNG&rft.date=2017-10-30&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F29480%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F29480%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F29480%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++Retno+Septiani%2C+1311021075++(2017)+ANALISIS+KEPUASAN+MASYARAKAT+TERHADAP+PELAYANAN+PEMBUATAN+KARTU+TANDA+PENDUDUK+ELEKTRIK+(E-KTP)+(Studi+Kasus+di+Kecamatan+Bunga+Mayang+Kabupaten+Ogan+Komering+Ulu+Timur).++UNIVERSITAS+LAMPUNG%2C+FAKULTAS+EKONOMI+DAN+BISNIS.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F29480%2F