?url_ver=Z39.88-2004&rft_id=1316021028&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=KEPUASAN+TERHADAP+KUALITAS+PELAYANAN+BPJS%0D%0AKESEHATAN%0D%0A(studi+kasus+di+Rumah+Sakit+Abdul+Moeloek+Provinsi+Lampung)&rft.creator=DEFA+SEPTIA+%2C+1316021028&rft.subject=JS+Local+government+Municipal+government&rft.subject=R+Medicine+(General)&rft.description=Pelayanan+kesehatan+merupakan+salah+satu+hak+mendasar+masyarakat+yang%0D%0Apenyediaannya+wajib+diselenggarakan+oleh+pemerintah.+Tetapi+pada%0D%0Akenyataannya+pasien+peserta+BPJS+masih+belum+merasakan+kualitas%0D%0Apelayanan+kesehatan+sesuai+harapan.+Untuk+itu+peneliti+tertarik+untuk%0D%0Amengkaji+tingkat+kepuasan+peserta+BPJS+terhadap+kualitas+pelayanan%0D%0ABPJS+kesehatan+di+Rumah+Sakit+Abdul+Moeloek+Provinsi+Lampung%0D%0Aberdasarkan+pada+5+Dimensi+Kualitas+Pelayanan+menurut+Parasuraman.%0D%0ATujuan+penelitian+ini+untuk+mengetahui+penilaian+kepuasan+peserta+BPJS%0D%0Aterhadap+kualitas+BPJS+Kesehatan+di+Rumah+Sakit+Abdul+Moeloek%0D%0AProvinsi+Lampung.+Penelitian+ini+menggunakan+tipe+penelitian+deskriptif%0D%0Akuantitatif+dengan+berfokus+pada+teori+Parasuraman%2C+yaitu+tangible%2C%0D%0Areability%2C+responsiveness%2C+assurance%2C+emphaty.%0D%0AHasil+penelitian+ini+menunjukan+bahwa+kepuasan+peserta+BPJS+terhadap%0D%0Akualitas+pelayanan+BPJS+kesehatan+di+Rumah+Sakit+Abdul+Moeloek%0D%0Aprovinsi+Lampung+dengan+menggunakan+metode+servqual+meliputi%0D%0Atangible%2C+reability%2C+responsiveness%2C+assurance%2C+dan+emphaty+masyarakat%0D%0Abelum+merasa+puas.+Hal+ini+ditandai+dengan+kualitas+pelayanan+rumah%0D%0Asakit+yang+masih+kurang+memuaskan.+Sehingga+pelayanan+rumah+sakit%0D%0Amasih+perlu+diperbaiki.%0D%0AKata+kunci%3A+kualitas%2C+kepuasan%2C+BPJS%2C+pelayanan.%0D%0A%0D%0Aabstarct%0D%0A%0D%0AThe+Ministry+of+health+is+one+of+society+fundamental+rights+that+has+to+be%0D%0Aarranged+by+the+government.+but+in+reality%2C+the+patient+still+haven%E2%80%99t+felt+the%0D%0Aquality+of+BPJS+health+service+that+they+expected.+therefore%2C+the%0D%0Aresearchers+interested+to+study+The+level+of+satisfaction+participants+BPJS%0D%0Aon+the+quality+of+Health+Service+BPJS+at+Abdul+moeloek+Hospital%0D%0ALampung+Province+based+on+the+five+dimensions+the+quality+of+service%0D%0Aaccording+to+Parasuraman.%0D%0AThe+purpose+of+this+research+is+to+uncover+the+quality+of+BPJS+health%0D%0Aservice+at+Abdul+Moeloek+Hospital+Lampung+Province+using+servqual%0D%0Amethod.+this+research+is+using+descriptive+research+type+and+focusing+on%0D%0Athe+Parasuraman+theory%2C+which+is+tangibles%2C+reability%2C+responsiveness%2C%0D%0Aassurance%2C+emphaty.%0D%0AThe+results+of+this+research+showed+that+the+satisfaction+BPJS+participants%0D%0Atowards+BPJS+health+service+at+Abdul+moeloek+Hospital+Lampung%0D%0Aprovince+using+servqual+methods+include+tangibles%2C+reability%2C%0D%0Aresponsiveness%2C+assurance%2C+emphaty+patients+were+not+satisfied.+This+can%0D%0Abe+seen+in+the+Quality+of+service+that+still+unsatisfactory.+So+the+service+is%0D%0Astill+must+be+improved.%0D%0AKey+word%3A+quality%2C+satisfaction%2C+bpjs%2C+service&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+POLITIK&rft.date=2017-12-19&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F29649%2F1%2FABSTRACT%2520%2528ABSTRAK%2529.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F29649%2F2%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F29649%2F3%2FSKRIPSI%2520FULL.pdf&rft.identifier=++DEFA+SEPTIA+%2C+1316021028++(2017)+KEPUASAN+TERHADAP+KUALITAS+PELAYANAN+BPJS+KESEHATAN+(studi+kasus+di+Rumah+Sakit+Abdul+Moeloek+Provinsi+Lampung).++FAKULTAS+ILMU+SOSIAL+DAN+POLITIK%2C++UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F29649%2F