?url_ver=Z39.88-2004&rft_id=1016021057&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PELAYANAN+PUBLIK+PADA+KECAMATAN+ENGGAL+KOTA%0D%0ABANDAR+LAMPUNG%0D%0A(Studi+Pada+Kecamatan+Enggal+Kota+Bandar+Lampung)&rft.creator=INDRA+JAYA+NEGARA%2C+(1016021057)&rft.subject=HN+Social+history+and+conditions.+Social+problems.+Social+reform&rft.subject=JS+Local+government+Municipal+government&rft.description=Fungsi+ideal+dari+pelaksanaan+tugas+pegawai+khususnya+bidang+pemerintahan%0D%0Adalam+unit+kerja+adalah+fungsi+%E2%80%9Cpelayanan%E2%80%9D%2C+maka+orientasi+organisasi+harus%0D%0Aberfokus+pada+pelanggan.+Kecamatan+termasuk+Kecamatan+Enggal+Kota%0D%0ABandar+Lampung+merupakan+line+office+dari+pemerintah+pusat+yang%0D%0Aberhadapan+langsung+dalam+memberikan+pelayanan+kepada+masyarakat.%0D%0ABerdasarkan+observasi+penulis%2C+pelayanan+yang+diberikan+Kecamatan+Enggal%0D%0AKota+Bandar+Lampung+kepada+masyarakat+selaku+pengguna+jasa+diindikasikan%0D%0Amasih+rendah+dan+belum+sesuai+dengan+Standard+Operating+Procedures+(SOP)%0D%0Ayang+berlaku.+Tujuan+dari+penelitian+ini+adalah+untuk+mengetahui+dan%0D%0Amenganalisis+pelayanan+publik+pada+Kecamatan+Enggal+Kota+Bandar%0D%0ALampung.+Adapun+jumlah+subjek+dan+informan+penelitian+dalam+penelitian+ini%0D%0Aadalah+berjumlah+12+Orang.+Tekhnik+pengumpulan+data+dalam+penelitian+ini%0D%0Aadalah+observasi%2C+wawancara%2C+kuesioner+dan+dokumentasi.+Dalam+penelitian%0D%0Aini+penulis+menggunakan+analisis+data+kualitatif+yang+bersifat+studi+kasus.%0D%0ASecara+umum+hasil+dari+penelitian+ini+adalah+sebagai+berikut%3A%0D%0A1.+Secara+keseluruhan+responden+memberikan+penilaian+dari+10+orang%0D%0Aresponden+secara+dominan+ada+6+orang+(60%25)+memberikan+penilaian%0D%0Apelayanan+yang+diberikan+oleh+Kecamatan+Enggal+Kota+Bandar+Lampung%0D%0Adalam+kategori+%E2%80%9CKurang+Baik%E2%80%9D.%0D%0A2.+Berdasarkan+kriteria+penilaian+per+indikator+peningkatan+pelayanan+publik%0D%0Aterkait+8+(delapan)+sendi+pelayanan+berdasarkan+Keputusan+Menteri%0D%0APendayagunaan+Aparatur+Negara+Nomor+81+Tahun+1993+Tentang+Pedoman%0D%0ATata+Laksana+Pelayanan+Umum+dapat+diketahui+indikator+%E2%80%9CEfisiensi%E2%80%9D+yang%0D%0Apaling+dominan+tinggi+dengan+kategori+%E2%80%9CCukup+Baik%E2%80%9D+dan+total+rata-rata%0D%0A2%2C8%2C+sedangkan+indikator+%E2%80%9CKesederhanaan%E2%80%9D+yang+terkecil+dengan+kategori%0D%0A%E2%80%9CKurang+Baik%E2%80%9D+dan+total+rata-rata+1%2C8.+Adapun+secara+rinci+hasil+peneltian%0D%0A8+(delapan)+sendi+pelayanan+tersebut+sebagai+berikut%3A+a)+Berdasarkan%0D%0Akriteria+penilaian+indikator+%E2%80%9CKesederhanaan%2C+kejelasan+dan+kepastian%2C%0D%0AKeamanan%2C+keterbukaan%2C+ekonomis%2C+keadilan+yang+merata+dan+ketepatan%0D%0Awaktu%E2%80%9D+secara+keseluruhan+responden+memberikan+penilaian+%E2%80%9CKurang%0D%0ABaik%E2%80%9C+b)+Berdasarkan+kriteria+penilaian+indikator+%E2%80%9Cefisiensi%E2%80%9D+secara%0D%0Akeseluruhan+responden+memberikan+penilaian+%E2%80%9CCukup+Baik%E2%80%9C%0D%0AKata+Kunci%3A+Pelayanan+dan+Publik%0D%0A%0D%0A%0D%0A%0D%0Aabstract%0D%0A%0D%0AThe+ideal+function+of+civil+servant+is+to+give+a+best+service+to+the+pople.Enggal%0D%0Adistrict+of+district+in+Bandar+Lampung+is+the+office+which+gives+such+kind+of%0D%0Aservice.+Based+on+the+writer+observation%2C+Enggal+district+give+the+service+to+of+the%0D%0Apublic+is+from+the+Standard+Operating+Procedures+(SOP)as+stated+on.+It+can+be%0D%0Aseen+from+the+index+of+custumer+satisfaction.+It+can+be+seen+from+the+index+of%0D%0Acustumer+satifaction.+The+purpose+of+the+research+is+to+know+and+analyze+the+index%0D%0Aof+public+service+on+Enggal+District.+The+respondent+of+this+research+is+12%0D%0Aparticipants.+The+technis+of+collecting+data+ave+observation%2C+questioner+and%0D%0Adocumentation.+The+research+use+qualitative+research+analysis+based+on+the+cased%0D%0Astudy.+On+General+the+wtite+can+describe+the+research+as+follow%3A%0D%0A1.+Based+on+the+assessment+of+the+research+60%25+respondent+give+%E2%80%9Cpoor%E2%80%9D+toward%0D%0Apublic+services+on+Enggal+district.%0D%0A2.+Based+on+the+criteria+of+assessment+of+the+improvement+of+public+service%0D%0Arelated+to+8(eight)+service+joints+based+on+the+Decree+of+the+Minister+of%0D%0AAdministrative+Reform+of+the+Republic+of+Indonesia+Number+81+of+1993+on%0D%0AGuidelines+of+Public+Service+Procedures%2C+it+is+known+that+the+most+dominant%0D%0A%E2%80%9CEfficiency%E2%80%9D+indicator+is+%E2%80%9C+the+average+total+is+2.8%2Cwhile+the+smallest%0D%0A%E2%80%9CSimplicity%E2%80%9D+indicator+with+the+%E2%80%9CLess+Good%E2%80%9D+category+and+the+average+total+is%0D%0A1.8.+The+details+of+the+results+of+the+8(eight)+service+providers+are+as+follows%0D%0Aa)+Based+on+indicator+of+%E2%80%9CSimplicity%E2%80%9D+simple+clear%2C+awarnes%2C+secure%2C%0D%0Atransparent%2C+economic%2C+fair+and+factual%2C+all+of+respondents+gave+%E2%80%9Cpoor%E2%80%9D+b)%0D%0ABased+on+indicator+of+%E2%80%9Cefficiency%E2%80%9D+all+of+respondent+gave+%E2%80%9Cfair%E2%80%9D.%0D%0AKeywords%3A+Service+and+Public&rft.publisher=Fakultas+Ilmu+Sosial+dan+Ilmu+Politi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