?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=Tingkat+Kepuasan+Pasien+Terhadap+Jasa+Pelayanan+Rumah+Sakit%0D%0A(Studi+Kasus+Pasien+Rawat+Inap+RSUD+Ahmad+Yani+Di+Kota+Metro)&rft.creator=+PUTRA+AULIA+NUR+IMAN+%2C+1211021092&rft.subject=HB+Economic+Theory&rft.subject=HC+Economic+History+and+Conditions&rft.description=Tujuan+dari+penelitian+ini+adalah+1)+mengukur+tingkat+kepuasan+pasien%0D%0Aterhadap+kualitas+pelayanan+jasa+RSUD+Ahmad+Yani+di+Kota+Metro+dalam+lima%0D%0Adimensi+SERVQUAL+(bukti+fisik%2C+kehandalan%2C+daya+tanggap%2C+jaminan+dan%0D%0Aempati)%2C+2)+menganalisis+kebijakan+prioritas+perbaikan+dari+kualitas+pelayanan+jasa%0D%0ARSUD+Ahmad+Yani+Kota+Metro%2C+serta+3)+mengidentifikasi+hubungan+karakteristik%0D%0Apasien+dengan+penilaian+kualitas+pelayanan+jasa+RSUD+Ahmad+Yani+Kota+Metro.%0D%0AMetode+penelitian+yang+digunakan+adalah+analisis+uji+beda%2C+analisis+tingkat%0D%0Akesesuaian+kepuasan+dengan+kualitas+pelayanan%2C+serta+Importance-Performance%0D%0AAnalysis.%0D%0AKesimpulan+yang+diperoleh+dari+penelitian+ini+ialah+berdasarkan+uji+beda%2C%0D%0Aanalisis+kesesuaian+kepuasan+pasien%2C+dan+analisis+kesenjangan+kenyataan-harapan%0D%0Adari+lima+dimensi+SERVQUAL%2C+pasien+puas+terhadap+kualitas+pelayanan+RSUD%0D%0AAhmad+Yani+Kota+Metro.+Dimensi+kualitas+terbaik+adalah+empati+dan+terendah%0D%0Aadalah+daya+tanggap.+Analisis+uji+Chi+Square+memperlihatkan+bahwa+terdapat%0D%0Ahubungan+bermakna+antara+karakteristik+responden+kategori+tingkat+pendidikan%2C%0D%0Apekerjaan%2C+faktor+memilih+jasa+RSUD+Ahmad+Yani+dan+tipe+ruang+rawat+inap%0D%0Adengan+penilaian+kualitas+pelayanan+jasa+RSUD+Ahmad+Yani+Kota+Metro.%0D%0AKata+Kunci%3A+Pelayanan+Publik%2C+Kualitas+Pelayanan%2C+Kesehatan+Masyarakat%0D%0A%0D%0Aabstract%0D%0A%0D%0AThe+purpose+of+this+research+is+1)+measuring+the+level+of+patient%0D%0Asatisfaction+on+service+quality+of+Ahmad+Yani+Hospital+in+Metro+City+in+five%0D%0Adimensions+SERVQUAL+(tangibles%2C+reliability%2C+responsiveness%2C+assurance+and%0D%0Aempathy)%3B+2)+to+analyze+policy+improvement+priority+of+service+quality+of+RSUD%0D%0AAhmad+Yani+Metro+City%2C+and+3)+identify+the+correlation+between+characteristics+of%0D%0Apatient+with+assessment+of+service+quality+of+RSUD+Ahmad+Yani+Metro+City.+The%0D%0Aresearch+method+used+is+different+test+analysis%2C+compatibility+analysis+of%0D%0Asatisfaction+level+with+service+quality%2C+and+Importance-Performance+Analysis.%0D%0AThe+conclusions+obtained+from+this+study+based+on+different+test+analysis%2C%0D%0Asatisfaction+level+with+service+quality+analysis%2C+and+gap+analysis+between+the%0D%0Aexpectation-reality+from+five+dimensions+of+SERVQUAL+is+patient+satisfied+with%0D%0Athe+service+quality+of+RSUD+Ahmad+Yani+Metro+City.+The+best+quality+dimension%0D%0Ais+empathy+and+lowest+is+the+responsiveness.+Analysis+of+Chi+Square+test+shows%0D%0Athere+is+correlation+from+respondent+characteristic+which+is+level+of+education%2C%0D%0Aoccupation%2C+factor+of+choosing+services+of+Ahmad+Yani+Hospital+and+type+of%0D%0Ahospitalized+patient+with+assessment+of+service+quality+RSUD+Ahmad+Yani+Metro%0D%0ACity.%0D%0AKeywords%3A+Public+Service%2C+Quality+of+Service%2C+Public+Health&rft.publisher=FAKULTAS+EKONOMI+DAN+BISNIS&rft.date=2017-10-25&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F30545%2F1%2FABSTRACT%2520%2528ABSTRAK%2529.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F30545%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F30545%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=+++PUTRA+AULIA+NUR+IMAN+%2C+1211021092++(2017)+Tingkat+Kepuasan+Pasien+Terhadap+Jasa+Pelayanan+Rumah+Sakit+(Studi+Kasus+Pasien+Rawat+Inap+RSUD+Ahmad+Yani+Di+Kota+Metro).++FAKULTAS+EKONOMI+DAN+BISNIS%2C++UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F30545%2F