?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PENGARUH+KINERJA+KARYAWAN+DAN+PHYSICAL+EVIDENCE+TERHADAP+LOYALITAS+PELANGGAN+MELALUI+KEPUASAN+PELANGGAN+BENGKEL+ABADI+SERVICE+TAMBAHREJO%2C+%0D%0AKEC.+GADINGREJO%2C+KAB.+PRINGSEWU+2017%0D%0A&rft.creator=Lia+Nurmila%2C+1413031028&rft.subject=HB+Economic+Theory&rft.subject=LB+Theory+and+practice+of+education&rft.description=%0D%0APenelitian+ini+dilatar+belakangi+oleh+loyalitas+pelanggan+yang+rendah.+Tujuan+dari+penelitian+ini+adalah+untuk+mengetahui+pengaruh+kinerja+karyawan+dan+physical+evidence+terhadap+loyalitas+pelanggan+melalui+kepuasan+pelanggan+bengkel+%E2%80%9CAbadi+Service%E2%80%9D+Tambahrejo%2C+Kec.+Gadingrejo%2C+Kab.+Pringsewu+2017.+Metode+yang+digunakan+dalam+penelitian+ini+adalah+deskriptif+verifikatif+dengan+pendekatan+ex+post+facto+dan+survey.+Populasi+dalam+penelitian+ini+berjumlah+1.643+pelanggan.+Sampel+yang+diperoleh+adalah+94+pelanggan+dan+teknik+pengambilan+sampel+yaitu+non+probability+sampling+dengan+metode+pengambilan+sampelnya+menggunakan+Accidental+Sampling.+Hasil+penelitian+menunjukkan+bahwa%3A+1.+Ada+pengaruh+kinerja+karyawan+terhadap+kepuasan+pelanggan+2.+Ada+pengaruh+physical+evidence+terhadap+kepuasan+pelanggan+3.+Ada+hubungan+kinerja+karyawan+dan+physical+evidence+4.+Ada+hubungan+kinerja+karyawan+terhadap+loyalitas+pelanggan+5.+Ada+hubungan+physical+evidence+terhadap+loyalias+pelanggan+6.+Ada+hubungan+kepuasan+pelanggan+terhadap+loyalitas+pelanggan+7.+Ada+hubungan+kinerja+karyawan+terhadap+loyalitas+pelanggan+melalui+kepuasan+pelanggan+8.+Ada+hubungan+physical+evidence+terhadap+loyalitas+pelanggan+melalui+kepuasan+pelanggan+9.+Ada+hubungan+kinerja+karyawan+dan+physical+evidence+secara+bersama-sama+terhadap+kepuasan+pelanggan+10.+Ada+hubungan+kinerja+karyawan%2C+physical+evidence%2C+dan+kepuasan+secara+simultan+pelanggan+terhadap+loyalitas+pelanggan.+%0D%0A%0D%0AKata+Kunci+%3A+kinerja+karyawan%2C+physical+evidence%2C+kepuasan+pelanggan%2C+dan+loyalitas+pelanggan%0D%0A%0D%0A%0D%0AABASTRACT%0D%0A%0D%0A%0D%0AThis+research+is+based+on+low+customer+loyalty.+The+purpose+of+this+study+is+to+determine+the+effect+of+employee+performance+and+physical+evidence+on+customer+loyalty+through+customer+satisfaction+of%22Abadi+Service%22+workshop+atTambahrejo%2C+Gadingrejo%2C+Pringsewu+District+2017.+The+method+used+in+this+research+is+verification+descriptive+with+ex+post+facto+approach+and+survey.+The+population+in+this+study+amounted+to+1%2C643+customers.+The+samples+obtained+about+94+customers+and+sampling+technique+is+probability+sampling+with+proportional+random+sampling.+The+result+of+this+research+shows+that+there+are+some+effect%3A+1.+Employee+performance+to+customer+satisfaction+2.+Effect+of+physical+evidence+on+customer+satisfaction+3.+Employee+performance+and+physical+evidence+4.+Employee+performance+to+customer+loyalty+5.+Physical+evidence+to+customer+loyalty+6.+Customer+satisfaction+with+customer+loyalty+7.+Employee+performance+to+customer+loyalty+through+customer+satisfaction+8.+Physical+evidence+on+customer+loyalty+through+customer+satisfaction+9.+Employee+performance+and+physical+evidence+together+to+customer+satisfaction+10.+Employee+performance%2C+physical+evidence%2C+and+customer+satisfaction+simultaneously+to+customer+loyalty.%0D%0A%0D%0AKeywords%3A+employee+performance%2C+physical+evidence%2C+customer+satisfaction%2C+and+customer+loyalty%0D%0A&rft.publisher=+UNIVERSITAS+LAMPUNG+&rft.date=2018-03-22&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F30907%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F30907%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F30907%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++Lia+Nurmila%2C+1413031028++(2018)+PENGARUH+KINERJA+KARYAWAN+DAN+PHYSICAL+EVIDENCE+TERHADAP+LOYALITAS+PELANGGAN+MELALUI+KEPUASAN+PELANGGAN+BENGKEL+ABADI+SERVICE+TAMBAHREJO%2C+KEC.+GADINGREJO%2C+KAB.+PRINGSEWU+2017.+++UNIVERSITAS+LAMPUNG+%2C+FAKULTAS+KEGURUAN+DAN+ILMU+PENDIDIKAN+.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F30907%2F