?url_ver=Z39.88-2004&rft_id=1411011028&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PSYCHOLOGICAL+CONTRACT+BREACHES+(PCB)%2C+LEADER-MEMBER%0D%0AEXCHANGE+(LMX)%2C+DAN+PENGARUHNYATERHADAP+EMPLOYEE%0D%0AVOICE+BEHAVIOR&rft.creator=Dian+Lestari%2C+1411011028&rft.subject=HD28+Management.+Industrial+Management&rft.description=PT+Perusahaan+Listrik+Negara+(PLN+Persero)+merupakan+Badan+Usaha+Milik%0D%0ANegara+yang+menjalankan+bisnis+kelistrikan+dan+bidang+terkait+lainnya+yang%0D%0Aberorientasi+pada+kepuasan+pelanggan%2C+anggota+perusahaan%2C+dan+pemegang+saham.%0D%0ABerdasarkan+data+yang+diperoleh+dari+laporan+tahunan+PT+PLN+(Persero)+2016%2C+PT%0D%0APLN+(Persero)+Distribusi+Lampung+mendapatkan+predikat+kualitas+pelayanan%0D%0Aterburuk+dibandingkan+dengan+PLN+wilayah+lainnya+selama+tahun+2015+dan+2016.%0D%0AHasil+tersebut+menunjukkan+adanya+masalah+pada+kinerja+pelayanan+dan%0D%0Amengindikasikan+rendahnya+voice+behavior+karyawan+PT+PLN+(Persero)%0D%0ADistribusi+Lampung.%0D%0ATujuan+penelitian+ini+yaitu+mengetahui+pengaruh+psychological+contract+breaches%0D%0A(PCB)+dan+leader-member+exchange+(LMX)+terhadap+voice+behavior+karyawan.%0D%0AMetode+pengumpulan+data+pada+penelitian+ini+menggunakan+kuesioner+yang%0D%0Adisebar+kepada+seluruh+karyawan+di+kantor+PT+PLN+(Persero)+Distribusi+Lampung%0D%0Asebanyak+136+orang.+Desain+penelitian+yang+digunakan+adalah+penelitian%0D%0Akausalitas+dengan+menggunakan+analisis+regresi+linear+berganda.%0D%0AHasil+penelitian+mendukung+hipotesis+yang+diajukan+yaitu+PCB+berpengaruh%0D%0Anegatif+dan+signifikan+terhadap+voice+behavior+dan+LMX+berpengaruh+positif+dan%0D%0Asignifikan+terhadap+voice+behavior.+Saran+bagi+PT+PLN+(Persero)+Distribusi%0D%0ALampung+sebaiknya+segera+memberikan+imbalan+yang+dijanjikan+kepada%0D%0Akaryawan+sebagai+balas+jasa+atas+kontribusi+yang+sudah+dilakukan%2C+meningkatkan%0D%0Akontribusi+karyawan+melalui+kegiatan+memotivasi+karyawan+agar+merasa+senang%0D%0Abekerja+keras+untuk+atasan%2C+dan+meningkatkan+prohibitive+voice+karyawan+agar%0D%0Aberani+mengungkapkan+masalah+yang+muncul+di+perusahaan.%0D%0AKata+kunci%3A+PCB%2C+LMX%2C+voice+behavior.%0D%0A%0D%0A%0D%0A%0D%0Aabstract%0D%0A%0D%0APT+Perusahaan+Listrik+Negara+(PLN+Persero)+is+a+State+Owned+Company+that+runs%0D%0Aelectricity+business+and+other+related+field+oriented+to+customer+satisfaction%2C%0D%0Acompany+members+and+shareholders.+Based+on+data+obtained+from+the+annual%0D%0Areport+of+PT+PLN+(Persero)+2016%2C+PT+PLN+(Persero)+Lampung+Distribution+get+the%0D%0Aworst+service+quality+predicate+compared+to+other+regional+PLN+during+2015+and%0D%0A2016.+These+results+indicate+a+problem+on+service+performance+and+indicate+low%0D%0Avoice+behavior+employees+of+PT+PLN+(Persero)+Lampung+Distribution.%0D%0AThe+purpose+of+this+research+is+to+know+the+influence+of+psychological+contract%0D%0Abreaches+(PCB)+and+leader-member+exchange+(LMX)+to+employee+voice+behavior.%0D%0AData+collection+methods+in+this+study+using+questionnaires+distributed+to+all%0D%0Aemployees+in+the+office+of+PT+PLN+(Persero)+Lampung+Distribution+of+136+people.%0D%0AThe+research+design+used+is+causality+research+by+using+multiple+linear+regression%0D%0Aanalysis.%0D%0AThe+result+of+the+research+supports+the+proposed+hypothesis+that+PCB+has+negative%0D%0Aand+significant+effect+on+voice+behavior+and+LMX+has+positive+and+significant%0D%0Aeffect+on+voice+behavior.+Suggestions+for+PT+PLN+(Persero)+Lampung+Distribution%0D%0Ashould+immediately+provide+promised+benefits+to+employees+as+a+reward+for+the%0D%0Acontribution+that+has+been+done%2C+increase+the+contribution+of+employees+through%0D%0Aactivities+motivate+employees+to+feel+happy+to+work+hard+for+superiors%2C+and%0D%0Aincrease+prohibitive+voice+employees+to+dare+express+problems+appear+in+the%0D%0Acompany.%0D%0AKeywords%3A+PCB%2C+LMX%2C+voice+behavior.&rft.publisher=Fakultas+Ekonomi+dan+Bisnis&rft.date=2018-05-23&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F31780%2F1%2FABSTRAK%2520%2528ABSTRACT%2529.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F31780%2F17%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F31780%2F18%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++Dian+Lestari%2C+1411011028++(2018)+PSYCHOLOGICAL+CONTRACT+BREACHES+(PCB)%2C+LEADER-MEMBER+EXCHANGE+(LMX)%2C+DAN+PENGARUHNYATERHADAP+EMPLOYEE+VOICE+BEHAVIOR.++Fakultas+Ekonomi+dan+Bisnis%2C+Universitas+Lampung.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F31780%2F