?url_ver=Z39.88-2004&rft_id=+1416041105&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PELAYANAN+KESEHATAN+DASAR+BAGI+MASYARAKAT+MISKIN+DI%0D%0APUSKESMAS+TERAKREDITASI%0D%0A(Studi+tentang+Prosedur+dan+Kualitas+Pelayanan+Kesehatan+Dasar+di%0D%0APuskesmas+Rawat+Inap+Kedaton)&rft.creator=YUNIA+MERTISANFARA%2C++1416041105&rft.subject=HN+Social+history+and+conditions.+Social+problems.+Social+reform&rft.subject=RA+Public+aspects+of+medicine&rft.description=Peningkatan+derajat+kesehatan+masyarakat+Kota+Bandarlampung+sangat+penting%0D%0Adalam+rangka+meningkatkan+produktivitas+masyarakat.+Dalam+peningkatan%0D%0Apelayanan+kesehatan+dasar+masih+terdapat+permasalahan%2C+seperti+pelayanan%0D%0Akesehatan+kepada+penduduk+miskin+masih+sangat+rendah%2C+masyarakat+miskin%0D%0Aseringkali+mengalami+keluhan+seperti+pelayanan+medis%2C+pelayanan+obat-obatan%2C%0D%0Apelayanan+administrasi+dan+pembuatan+surat+rujukan+yang+belum+memuaskan.%0D%0APuskesmas+Rawat+Inap+Kedaton+merupakan+pelayanan+kesehatan+tingkat+pertama%0D%0Ayang+meraih+akreditas+sebagai+FKTP+yang+diharapkan+dapat+memperbaiki+dan%0D%0Ameningkatkan+kesehatan+masyarakat+khususnya+masyarakat+miskin.%0D%0APenelitian+ini+bertujuan+untuk+mendeskripsikan+prosedur+pelayanan+kesehatan%0D%0Adasar+bagi+masyarakat+miskin+dan+menganalisis+kualitas+pelayanan+kesehatan%0D%0Adasar+bagi+masyarakat+miskin+di+Puskesmas+Rawat+Inap+Kedaton.+Metode%0D%0Apenelitian+yang+digunakan+ini+adalah+tipe+penelitian+deskriptif+dengan+pendekatan%0D%0Akualitatif.%0D%0AHasil+penelitian+ini+menunjukkan+bahwa+prosedur+pelayanan+kesehatan+dasar+bagi%0D%0Amasyarakat+miskin+di+Puskesmas+Rawat+Inap+Kedaton+yang+didasarkan+pada%0D%0APeraturan+Walikota+Bandarlampung+Nomor+24+Tahun+2014+semua+indikator+sudah%0D%0Adicakup+dan+dilaksanakan+dengan+baik.+Kualitas+pelayanan+kesehatan+dasar+bagi%0D%0Amasyarakat+miskin+dapat+dinilai+berdasarkan+lima+dimensi+kualitas+pelayanan%0D%0Ayaitu+tangibles+berupa+bukti+fisik+sarana+prasarana+puskesmas%3B+reliability+berupa%0D%0Akehandalan+petugas+puskesmas%3B+responsiveness+berupa+daya+tanggap+petugas%0D%0Apuskesmas%3B+assurance+berupa+jaminan+yang+diberikan+puskesmas+terhadap+pasien%3B%0D%0Aemphaty+berupa+kepedulian+petugas+puskesmas+terhadap+pasien.+Berdasarkan%0D%0Aindikator+tersebut%2C+kualitas+pelayanan+kesehatan+dasar+bagi+masyarakat+miskin%0D%0Asecara+keseluruhan+sudah+berjalan+cukup+baik%2C+meskipun+masih+ada+beberapa%0D%0Akeluhan+terhadap+salah+satu+indikator+seperti+kurangnya+ruang+tunggu+dan%0D%0Alambatnya+kinerja+dokter+gigi.%0D%0AKata+Kunci+%3A+Pelayanan+Publik%2C+Kesehatan+Dasar%2C+Prosedur+Pelayanan%2C%0D%0AKualitas+Pelayanan%2C+Puskesmas%0D%0A%0D%0Aabstract%0D%0A%0D%0AIncreasing+the+public+health+status+of+Bandarlampung+City+is+very+important+in%0D%0Aorder+to+improve+the+productivity+of+the+community.+In+the+improvement+of+basic%0D%0Ahealth+services+there+are+still+problems+such+as+health+services+to+poor+society+are%0D%0Astill+very+low%2C+poor+society+often+experience+complaints+such+as+medical+services%2C%0D%0Amedication+services%2C+administrative+services+and+the+creation+of+unsatisfactory%0D%0Areferral+letters.+Health+Center+Kedaton+is+the+first-rate+health+service+that%0D%0Aaccredited+as+FKTP+which+is+expected+to+improve+public+health+especially+poor%0D%0Asociety.%0D%0AThis+study+aims+to+describe+the+basic+health+service+procedures+for+poor+society%0D%0Aand+analyze+the+quality+of+basic+health+services+for+poor+society+at+Health+Center%0D%0AKedaton.+The+type+of+research+used+in+this+research+is+descriptive+research+with%0D%0Aqualitative+approach.%0D%0AThe+results+of+this+research+indicate+that+the+basic+health+service+procedures+for%0D%0Apoor+society+at+Health+Center+Kedaton+which+is+based+on+the+Bandarlampung%0D%0AMayor+Regulation+No.+24+of+2014+that+all+indicators+have+been+covered+and+good%0D%0Aimplemented.+The+quality+of+basic+health+services+for+poor+society+can+be+assessed%0D%0Abased+on+the+five+dimensions+of+service+quality+is+tangibles+in+form+of%0D%0Ainfrastructure+facility+of+health+center%3B+reliability+of+health+center+staff%3B%0D%0Aresponsiveness+of+health+center+staff%3B+assurance+given+by+health+center+to+patient%3B%0D%0Aemphaty+of+health+center+staff+to+patient.+Based+on+these+indicators%2C+the+quality+of%0D%0Abasic+health+services+for+poor+society+is+running+fairly+good%2C+as+there+are+still+some%0D%0Acomplaints+against+one+of+the+indicators+such+as+the+lack+of+waiting+room+and+the%0D%0Aslow+performance+of+the+dentist%2C+but+overall+it+has+been+fairly+good+implemented.%0D%0AKeywords%3A+Public+Service%2C+Basic+Health%2C+Service+Procedures%2C+Service+Quality%2C%0D%0AHealth+Center&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2018-06-04&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F31941%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F31941%2F2%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F31941%2F14%2FSKRIPSI%2520FULL.pdf&rft.identifier=++YUNIA+MERTISANFARA%2C+1416041105++(2018)+PELAYANAN+KESEHATAN+DASAR+BAGI+MASYARAKAT+MISKIN+DI+PUSKESMAS+TERAKREDITASI+(Studi+tentang+Prosedur+dan+Kualitas+Pelayanan+Kesehatan+Dasar+di+Puskesmas+Rawat+Inap+Kedaton).++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C++UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F31941%2F