?url_ver=Z39.88-2004&rft_id=1416011008&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=KUALITAS+PELAYANAN+BAGI+PASIEN+MISKIN+PENGGUNA+BPJS%0D%0AKESEHATAN+DI+RUMAH+SAKIT+UMUM+DAERAH+KOTAAGUNG%0D%0A(studi+kasus+di+RSUD+Kotaagung+Tanggamus)&rft.creator=ANDINA+PRASETYA%2C+1416011008&rft.subject=HN+Social+history+and+conditions.+Social+problems.+Social+reform&rft.subject=RA+Public+aspects+of+medicine&rft.description=Penelitian+ini+bertujuan+untuk+mendeskripsikan+dan+mengidentifikasi+kualitas%0D%0Apelayanan+kesehatan+dan+apa+saja+faktor+penghambat+dalam+memberikan+kualitas%0D%0Apelayanan+pada+pasien+miskin+pengguna+BPJS+di+Rumah+Sakit+Umum+Daerah%0D%0AKotaagung.+Jenis+penelitian+yang+digunakan+adalah+penelitian+deskriptif+kualitatif.%0D%0AFokus+penelitian+ini+yaitu+kualitas+pelayanan+kesehatan+bagi+pasien+miskin+pengguna%0D%0ABPJS%2C+meliputi+tangible%2C+reliability%2C+responsiviness%2C+assurance%2C+emphaty+dan+faktor%0D%0Apenghambat+dalam+memberikan+kualitas+pelayanan+BPJS+meliputi+faktor+internal+dan%0D%0Afaktor+eksternal.+pengumpulan+data+yang+dilakukan+dengan+teknik+penelitian+di%0D%0Alapangan+yang+terdiri+dari+observasi+dan+wawancara.+Narasumber+ditentukan+melalui%0D%0Ateknik+purposive+sampling.+Narasumber+terdiri+dari+pihak+petugas+kesehatan+(pemberi%0D%0Apelayanan)+dan+pihak+masyarakat+(pengguna+BPJS).+Adapun+teknis+analisis+interaktif%0D%0Ayang+merupakan+rangkaian+dari+proses+pengumpulan+data%2C+reduksi+data%2C+penyajian%0D%0Adata%2C+menarik+kesimpulan%2Fverifikasi+data.%0D%0ABerdasarkan+hasil+penelitian%2C+dapat+diketahui+bahwa+kualitas+pelayanan+BPJS+di%0D%0ARumah+Sakit+Umum+Daerah+Kotaagung+masih+ada+kekurangan+dan+belum+optimal%2C%0D%0Adiantaranya+alat-alat+medis%2C+kedisiplinan+pegawai%2C+serta+sarana+dan+prasarana+yang%0D%0Abelum+ditingkatkan+secara+lebih+optimal.+Faktor+penghambatnya+yaitu+kurang%0D%0Abaiknya+kondisi+alat-alat+medis%2C+kurangnya+kedisiplinan+pegawai%2C+perbedaan+psikososial%0D%0Aantara+tenaga+medis+dengan+penduduk%2C+kondisi+geografis+Rumah+Sakit+yang%0D%0Asulit+dijangkau.%0D%0AKata+Kunci%3A+Kualitas+pelayanan%2C+BPJS%2C+Rumah+Sakit%0D%0A%0D%0Aabstract%0D%0A%0D%0AThis+research+aims+to+describe+and+identify+health+service+quality+and+what+are+the%0D%0Ainhibiting+factors+in+providing+the+service+quality+to+the+poor+BPJS-health-insurance%0D%0Apatients+atKotaagung+Regional+General+Hospital.+The+type+of+the+research+used+is%0D%0Aqualitative+descriptive+research.+The+focus+of+this+research+is+health+service+quality+for%0D%0Apoor+BPJS-health-insurance+patients+including+tangible%2C+reliability%2C+responsiveness%2C%0D%0Aassurance%2C+empathy+and+the+inhibiting+factors+in+providingthe+BPJS+service+quality%0D%0Aincluding+internal+and+external+factors.+The+data+collection+was+conducted+by+using%0D%0Afield+research+technique+consisting+ofobservation+and+interview.+The+interviewees%0D%0Awere+determined+by+purposive+sampling+technique.+The+interviewees+consisted+of%0D%0Ahealth+officers+(service+providers)+and+the+society+(BPJS+users)+as+well+as+secondary%0D%0Adata+obtained+from+books%2C+internet%2C+and+magazinein+accordance+with+the+research+title%0D%0Anamely+Service+Quality.+The+interactive+analysis+technique+is+a+series+of%0D%0Adatacollection+process%2C+data+reduction%2C+data+presentation%2C+conclusion+drawing%2Fdata%0D%0Averification.%0D%0ABased+on+the+results+of+the+research%2C+it+can+be+found+that+the+service+quality+of+BPJS+at%0D%0AKotaagung+Regional+General+Hospitalis+not+yet+optimal+and+still+has+shortcomings%0D%0Asuch+as+medical+instruments%2C+employee%E2%80%99s+discipline%2C+and+facilities+and+infrastructure%0D%0Awhich+have+not+been+improved+more+optimally.+The+inhibiting+factors+are+poor%0D%0Amedical+instruments%2C+employee+who+are+lack+of+discipline%2C+psycho-social+differences%0D%0Abetween+medical+personnel+and+the+society%2C+and+the+geographical+condition+of+the%0D%0Ahospital+which+is+difficult+to+reach.%0D%0AKeywords%3A+Service+Quality%2C+BPJS%2C+Hospital&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2018-06-08&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F32067%2F3%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F32067%2F1%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F32067%2F2%2FSKRIPSI%2520FULL.pdf&rft.identifier=++ANDINA+PRASETYA%2C+1416011008++(2018)+KUALITAS+PELAYANAN+BAGI+PASIEN+MISKIN+PENGGUNA+BPJS+KESEHATAN+DI+RUMAH+SAKIT+UMUM+DAERAH+KOTAAGUNG+(studi+kasus+di+RSUD+Kotaagung+Tanggamus).++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C++UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F32067%2F