?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=EVALUASI+SISTEM+PELAYANAN+TERPADU+SATU+PINTU+PADA+DINAS+PENANAMAN+MODAL+DAN+PELAYANAN+TERPADU+SATU+PINTU+KOTA+BANDARLAMPUNG&rft.creator=+DIRA+UZNUL+AZIZAH%2C+1416041025&rft.subject=HJ+Public+Finance&rft.description=Penyelenggaraan+Pelayanan+Terpadu+Satu+Pintu+adalah+kegiatan+penyelenggaraan+perizinan+dan+non+perizinan+yang+proses+pengelolaannya+mulai+dari+tahap+permohonan+sampai+ke+tahap+terbitnya+dokumen+dilakukan+dalam+satu+tempat.+Dalam+Pelayanan+Terpadu+Satu+Pintu%2C+Kepala+PTSP+diberi+pelimpahan+kewenangan+untuk+menandatangani+izin+yang+masuk%2C+hal+ini+berarti+penyederhanaan+pelayanan.+Penyederhanaan+pelayanan+adalah+upaya+penyingkatan+terhadap+waktu%2C+prosedur%2C+dan+biaya+pemberian+perizinan+dan+non+perizinan.+Perizinan+adalah+pemberian+legalitas+kepada+seseorang+atau+pelaku+usaha%2Fkegiatan+tertentu%2C+baik+dalam+bentuk+izin+maupun+tanda+daftar+usaha.+Pemberlakuan+Pelayanan+Terpadu+Satu+Pintu+(PTSP)+ini+diharapkan+mampu+memangkas+waktu+dan+biaya+yang+dibutuhkan+untuk+mengurus+perizinan.++%0D%0AHasilnya+pelayanan+perizinan+lebih+efektif%2C+mudah+dan+murah+(Peraturan+Menteri+Dalam+Negeri+Nomor+24+Tahun+2006+tentang+Pedoman+Penyelenggaraan+Perizinan+Terpadu+Satu+Pintu).%0D%0ATujuan+dilakukan+penelitian+ini+adalah+mengevaluasi+pencapaian+tujuan+Sistem+Pelayanan+Perizinan+Terpadu+Satu+Pintu+Pada+Dinas+Penanaman+Modal+dan+Pelayanan+Terpadu+Satu+Pintu+Kota+BandarLampung.++Metode++penelitian+yang+digunakan+ini+adalah+tipe+penelitian+deskriptif+dengan+pendekatan+kualitatif.+Penelitian+ini+juga+diperoleh+dari+hasil+wawancara%2C+observasi%2C+dan+diperkuat+dengan+dokumentasi+sesuai+dengan+fokus+permasalahan+dengan+menggunakan+teori+evaluasi.+Hasil+penelitian+ini+dalam+indikator+1)+Efektivitas+belum+berhasil+terdapat+keluhan+ketidaksesuaian+terbit+surat+izin+pada+SOP+menjadi+permasalahan+utama+pada+indikator+ini+2)+Efisiensi+terdapat+keluhan+tidak+ada+sosialisasi+dan+tidak+informatifnya+petugas+pelayanan+pada+Dinas+Penanaman+Modal+dan+PTSP+3)+Responsivitas+sudah+sesuai+karena+telah+memuaskan+masyarakat+selaku+sasaran+Dinas+Penanaman+Modal+dan+PTSP.%0D%0A%0D%0AKata+kunci+%3A+Evaluasi+Sistem+Pelayanan%2C+Pelayanan+Publik%2C+dan+Pelayanan+Terpadu+Satu+Pintu%0D%0A%0D%0A%0D%0A%0D%0A%0D%0AABSTRACT%0D%0A%0D%0AThe+implementation+of+One+Stop+Integrated+Service+is+the+activity+of+licensing+and+non-licensing+which+its+management+process+starts+from+the+application+stage+until+the+document+is+published+in+one+place.++In+One-Stop+Integrated+Services%2C+the+Head+of+the+PTSP+is+delegated+the+authority+to+sign+the+entry+permit%2C+this+means+simplifying+the+services.+Simplification+of+service+is+an+effort+to+increase+the+time%2C+procedure%2C+and+cost+of+licensing+and+non+licensing.+Licensing+is+the+granting+of+legality+to+a+certain+person+or+business+actor+%2F+activity%2C+either+in+the+form+of+a+license+or+a+sign+of+business+list.+The+implementation+of+One+Stop+Services+(PTSP)+is+expected+to+cut+the+time+and+cost+needed+to+manage+licensing.+%0D%0AThe+result+of+the+licensing+service+is+more+effective%2C+easy+and+cheaper+(Regulation++%0D%0Aof+the+Minister+of+Home+Affairs+No.+24+of+2006+on+Guidelines+of+One+Stop+Integrated+Licensing).%0D%0AThe+purpose+of+this+study+is+to+evaluate+the+achievement+of+the+objectives+of+One+Stop+Integrated+Service+Licensing+System+at+the+Investment+Department+and+Integrated+Service+One+Door+Bandarlampung+City.+The+research+method+used+is+descriptive+research+type+with+qualitative+approach.+This+study+also+obtained+from+interviews%2C+observations%2C+and+reinforced+with+documentation+in+accordance+with+the+focus+of+the+problem+by+using+evaluation+theory.+The+results+of+this+study+in+the+indicator+1)+Effectiveness+has+not+been+successful+there+is+a+complaint+mismatch+of+the+issuance+of+licenses+on+SOP+becomes+the+main+problem+in+this+indicator+2)+Efficiency+there+are+no+complaints+of+socialization+and+uninformation+of+service+officers+at+the+Department+of+Investment+and+PTSP+3)+Responsiveness+is+appropriate+because+it+has+satisfied+the+community+as+the+target+of+the+Investment+Office+and+PTSP.%0D%0AKeywords%3A+Evaluation+of+Service+System%2C+Public+Service%2C+and+One+Stop+Integrated+Service&rft.publisher=UNIVERSITAS+LAMPUNG&rft.date=2018-07-23&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F32477%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F32477%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F32477%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=+++DIRA+UZNUL+AZIZAH%2C+1416041025++(2018)+EVALUASI+SISTEM+PELAYANAN+TERPADU+SATU+PINTU+PADA+DINAS+PENANAMAN+MODAL+DAN+PELAYANAN+TERPADU+SATU+PINTU+KOTA+BANDARLAMPUNG.++UNIVERSITAS+LAMPUNG%2C+FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F32477%2F